Increase your knowledge about mediation and conflict resolution
1/29/2001
Whether you need to solve a contract dispute with another company or persuade warring factions within your own organization to come to terms, this is a useful site. It has great advice on honing your leadership skills as a negotiator and mediator. The site is geared specifically for professional mediators who settle conflicts of all stripes be they within the family, community, or corporation but managers can certainly benefit, too. The "Help" tab in the top navigation bar, for example, leads to sensible information on fundamentals such as adopting a strategy and assessing the varieties of negotiation power. The "About Mediation" area carries articles on the basics, as well as several tools (including a "dispute clarification tool") to help you prepare beforehand. Features by professional mediators in the "Workplace" section explore more sophisticated techniques.