A rich resource for customer service professionals
3/5/2001
The Customer Service Group provides specialized products and services for customer service and support professionals at every level within the organization. A subscription is required to access the three newsletters it publishes ($187 - $249), but free sample articles are updated each month on the site. The group sponsors Customer Service Week (this year's is October 1-5), supplying support and materials for the annual event; a special section gives you all the details. Provide your data for the Customer Service Group Surveys and receive the results of their nationwide poll without charge. You'll also find detailed product information, new articles each month, book reviews, special offers for Web customers, and more.