W. Earl Sasser
There are 5 articles for this faculty member.
10 Reasons to Design a Better Corporate Culture
| Q&A with: | James Heskett and W. Earl Sasser |
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| Published: | December 22, 2008 |
| Feature: | Research & Ideas |
Organizations with strong, adaptive cultures enjoy labor cost advantages, great employee and customer loyalty, and a smoother on-ramp in leadership succession. A book excerpt from The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage by HBS professors Jim Heskett and W. Earl Sasser and coauthor Joe Wheeler.
Published in 2006
Grooming Next-Generation Leaders
| Published: | December 18, 2006 |
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| Feature: | Executive Education |
Organizations succeed by identifying, developing, and retaining talented leaders. Professors W. Earl Sasser and Das Narayandas, who teach leadership development in one of Harvard Business School's Executive Education programs, discuss the fine points of leadership development.
Published in 2005
Classic Cases Live On at HBS
| Published: | August 15, 2005 |
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| Feature: | Lessons from the Classroom |
Harvard Business School is famous for its case method of classroom teaching. Here is a look at some of the classic cases that have been taught to business leaders worldwide—and are still in use today.
Published in 2003
How Your Employees and Customers Drive a New Value Profit Chain
| Q&A with: | James Heskett and W. Earl Sasser |
|---|---|
| Published: | March 31, 2003 |
| Feature: | Research & Ideas |
Thinking of your customers and employees as key creators of value can produce profitable results. Harvard Business School professors W. Earl Sasser and James L. Heskett discuss their new book, The Value Profit Chain. Plus: Book excerpt.
Published in 2002
The Parable of the Bungled Baggage And the Unhappy Customer
| Published: | October 21, 2002 |
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| Feature: | Research & Ideas |
Sometimes a seemingly harmless corporate decision such as a budget trim can lead to big problems elsewhere. HBS professor W. Earl Sasser tells what happens when budget constraints and customers collide.
