Francisco de Asis Martinez-Jerez
There are 3 articles for this faculty member.
About Faculty in this Article:
Francisco de Asis Martinez-Jerez is an associate professor in the Accounting and Management unit at Harvard Business School.
The Impact of Forward-Looking Metrics on Employee Decision Making
| Authors: | Pablo Casas-Arce, F. Asís Martínez-Jerez, and V.G. Narayanan |
|---|---|
| Published: | May 10, 2011 |
| Paper Release Date: | April 2011 |
| Feature: | Working Papers |
In marketing, the use of the customer lifetime value (CLV) metric encourages a focus on long-term customer relationships over short-term sales. This paper examines a situation in which a European bank introduced CLV data to its customer-facing employees, while still maintaining the incentives linked to short-term profitability; the goal was to discover whether and how these employees would modify their mortgage sales decisions. Research was conducted by Pablo Casas-Arce of Universitat Pompeu Fabra, and F. Asís Martínez-Jerez and V.G. Narayanan of Harvard Business School.
Casino Payoff: Hands-Off Management Works Best
| Published: | May 2, 2011 |
|---|---|
| Feature: | Research & Ideas |
| Forum: | open for comment; 11 Comments posted |
Micromanagers beware: Research of casino hosts by Harvard Business School's Dennis Campbell and Francisco de Asís Martinez-Jerez and Rice's Marc Epstein makes the case that hands-off management can work to improve employee learning and decision making.
The Learning Effects of Monitoring
| Authors: | Dennis Campbell, Marc Epstein, and Francisco de Asis Martinez-Jerez |
|---|---|
| Published: | January 4, 2011 |
| Paper Release Date: | November 2010 |
| Feature: | Working Papers |
It's a challenge that all good managers face: How do you strike the right balance between encouraging autonomy among your employees and mitigating the risk that they'll make bad decisions? Using both field and quantitative data from the MGM-Mirage Group, this paper discusses how management controls affect the learning rates of lower-level employees. Research, focusing on hotel casino hosts, was conducted by Dennis Campbell and Francisco de Asís Martinez-Jerez of Harvard Business School and Marc Epstein of Rice University.
