Ranjay Gulati

3 Results

 

Sharpening Your Skills: Organizational Design

In this collection from our archives, Harvard Business School faculty discuss specific challenges that can be solved with the right organizational design. Read More

Managing the Support Staff Identity Crisis

Employees not connected directly to profit and loss can suffer from a collective "I-am-not-strategic" identity crisis. Professor Ranjay Gulati suggests that business managers allow so-called support function employees to become catalysts for change. Open for comment; 29 Comments posted.

The Outside-In Approach to Customer Service

Ranjay Gulati

Is your enterprise resilient or rigid? In this Q&A, HBS professor Ranjay Gulati, an expert on leadership, strategy, and organizational issues in firms, describes how companies can evolve through four levels to become more customer-centric. Plus: book excerpt from Reorganize for Resilience: Putting Customers at the Center of Your Business. Read More