Rajiv Lal

12 Results

 

Mobile Money Services-Design and Development for Financial Inclusion

What separates successful mobile money deployments from unsuccessful ones? Research in ten emerging markets shows key similarities in many aspects of the successful deployments, including the regulatory structures set up by their central banks and regulators, their corporate structures, the guiding principles of their business models, and the way in which they went about building their agent networks and driving adoption. Although specific product offerings varied, successful deployments all addressed a major pain point for their target population, were attuned to the local context in terms of demographics, infrastructure, and economics, and were easy for consumers to understand and use. Read More

Where Did My Shopping Mall Go?

The growing popularity of online shopping is remaking the world of offline shopping—stores are getting smaller, malls are getting scarcer. Rajiv Lal and Josť Alvarez look ahead five years at our radically transforming shopping experience. Plus: Book excerpt. Open for comment; 13 Comments posted.

The Surprising Winners and Losers in the Retail Revolution

The growth of ecommerce is creating new leaders in retail while putting many famous brands at risk. Professors Rajiv Lal and Josť Alvarez pick the winners and losers in part two of our series on their new book, Retail Revolution. PLUS: An excerpt on the future of grocery stores. Open for comment; 4 Comments posted.

Retail Reaches a Tipping Point—Which Stores Will Survive?

Part 1: The new book Retail Revolution: Will Your Brick and Mortar Store Survive? argues that ecommerce is about to deal severe blows to many familiar store-based brands—even including Walmart. Here's how retailers can fight back, according to Rajiv Lal, Josť Alvarez, and Dan Greenberg. Open for comment; 7 Comments posted.

‘Retail Revolution’ Excerpt: The Scale of the Ecommerce Threat

With ecommerce becoming a much bigger part of the economy, a tipping point is fast approaching for many retailers. An excerpt from, Retail Revolution: Will Your Brick-and-Mortar Store Survive? on why even big names like Walmart are coming under pressure from the likes of Amazon. Open for comment; 0 Comments posted.

Busting Six Myths About Customer Loyalty Programs

Low-margin retailers argue they can't afford customer loyalty programs, but is that true? Rajiv Lal and Marcel Corstjens make the case that such programs are profit-enhancing differentiators. Closed for comment; 1 Comment posted.

What Went Wrong at J.C. Penney?

J.C. Penney CEO Ron Johnson went bold in his attempted rescue of the fading retailer, but his top-to-bottom makeover failed. Marketing expert Rajiv Lal explores what went wrong and why JCP has an even more difficult road ahead. Closed for comment; 27 Comments posted.

Is JC Penney’s Makeover the Future of Retailing?

The stuffy department store chain has become emboldened under new CEO Ron Johnson, with plans for an innovative store upgrade, simplified prices, and a brand polish. Professor Rajiv Lal discusses whether Johnson can repeat his previous magic at Apple and Target. Closed for comment; 45 Comments posted.

Retailing Revolution: Category Killers on the Brink

Mass-market retailers, particularly big-box "category killers," are under critical pressure from online competitors. For retailers that can react quickly enough, this upheaval is survivable. But those slow to see the tsunami wave on the horizon stand to be swept away, according to professors Rajiv Lal and Josť B. Alvarez. Closed for comment; 18 Comments posted.

The Steve Jobs Legacy

Harvard Business School faculty offer their perspectives on the legendary career of Steve Jobs, who remade several industries even as he changed how we use technology. Closed for comment; 5 Comments posted.

Prosper with Multi-Channel Retailing

Reps from Abercrombie & Fitch, the Gap, and Bath & Body Works traded pointers in a panel session at the HBS Retail and Luxury Goods Conference on April 3. The upshot: Keep your brand message consistent both in-store and online. Read More

Loyalty: Don’t Give Away the Store

Loyalty programs are profitable—if used correctly. HBS Marketing professor Rajiv Lal discusses how grocery stores get it wrong. But you can get it right. Read More