What Do YOU Think?
“What Do YOU Think?” is an ongoing dialogue between Harvard Business School professor Jim Heskett and the readers of HBS Working Knowledge. Each month, Professor Heskett offers his thoughts on specific events and activities in the world of business and their impact on the way managers manage. “What Do YOU Think” invites readers to respond, and selections from these responses are made available online.
James L. Heskett is a Baker Foundation Professor, emeritus at the Graduate School of Business Administration, Harvard University. He completed his Ph.D. at the Graduate School of Business, Stanford University, and has been a member of the faculty of The Ohio State University as well as President of Logistics Systems, Inc.
He is a member of the Board of Directors of Limited Brands. He has served as a consultant to companies in North America, Latin America, and Europe.
Professor Heskett is a member of the editorial boards of the Journal of Business Logistics and the International Journal of Service Industry Management. He was the 1974 recipient of the John Drury Sheahan Award of the Council of Logistics Management, the 1992 Marketing Educator of the Year Award of Sales and Marketing Executives International, the American Marketing Association 2010 Award for Career Contributions to the Services Discipline, and coauthor most recently of the books, The Value Profit Chain and The Ownership Quotient. His latest book,The Culture Cycle, will be published in September, 2011.