HBS Cases: JetBlue's Valentine's Day Crisis
| Published: | March 31, 2008 |
|---|---|
| Feature: | Lessons from the Classroom |
It was the Valentine's Day from hell for JetBlue employees and more than 130,000 customers. Under bad weather, JetBlue fliers were trapped on the runway at JFK for hours, many ultimately delayed by days. How did the airline make it right with customers and learn from its mistakes? A discussion with Harvard Business School professor Robert S. Huckman.
Published in 2000
Privatization and the New European Economy
| Published: | July 10, 2000 |
|---|---|
| Feature: | Research & Ideas |
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