Web services have made huge strides, but two hurdles remain, one technical, the other organizational, says HBS professor Andrew P. McAfee. "It is in fact getting easier to integrate applications, but it's never going to be easy."
When employees leave, they take more than their coat and hat. How can companies better preserve the accumulated knowledge of individuals? Isn’t that what separates average companies from truly great ones?
Search is a hot topic in high tech right now, so industry experts at Cyberposium’s "Search Visionary" panel drilled down for the most promising avenues to growth.
Make sure the knowledge gained by top employees doesn't leave with their retirement, say Dorothy Leonard and Walter Swap in their new book, Deep Smarts. One solution: Develop a knowledge transfer coach.
Published in 2003
Computer security isn’t just an IT headache, say HBS professor Robert D. Austin and co-author Christopher A.R. Darby. Here are eight to-do items for managers to protect their digital assets.
A new Harvard Business School working paper traces the evolution of IT management consulting and trends for the future. Read our e-mail interview with professor Richard Nolan and HBS Interactive Senior Vice President Larry Bennigson.
Published in 2002
Companies crave experienced executives—so why don't they do more to make sure that wisdom is captured in the corporate DNA? Harvard Business Professor Dorothy Leonard discusses the differences between mentoring and coaching; why it can be difficult for "masters" to reach "novices" and who should be responsible for managing a corporate mentoring program.
Managers who believe the Internet is dead and gone do so at their own peril, says HBS professor Richard L. Nolan, who's studied computer use in organizations for many years. Watch out for a new kind of Internet, he says: Internet2.
Published in 2001
HBS professor Andrew McAfee researches how the Internet affects manufacturing and productivity and how business can team up to get the most out of technology.
Published in 2000
New ideas are important, says HBS professor David Garvin, but they're not enough: A true "learning organization" must enable every member of the organization to act in an informed way upon what's been learned before.
In the ten years since it was introduced, Robert Kaplan's and David Norton's Balanced Scorecard has become not just a measurement tool but a means of putting strategy at the center of a company's key management processes and systems.
The "power of modularity," write HBS Dean Kim Clark and Professor Carliss Baldwin in their new book, rescued the computer industry from a problem of nightmarish proportions and made possible remarkable levels of innovation and growth in a relatively short period of time.
Retailers and e-tailers have enormous amounts of data available to them today. But to take advantage of that data they need to move toward a new kind of retailing, one that blends the instinct and intuition of traditional systems with the prowess of information technology.
Most managers today understand the value of building a learning organization. But in moving from theory into practice, managers must realize there's no one-size-fits-all strategy applicable to every company and every situation. In this excerpt from his book Learning in Action: A Guide to Putting the Learning Organization to Work (HBS Press), HBS Professor David A. Garvin shows how different organizations put different learning strategies to work.
Technology, especially Internet technology, is having a huge impact on the
financial services industry, leaving old and new players — and consumers —
scrambling to find their place in the new environment. HBS Professors Dwight
Crane, Warren McFarlan and Sandra Sucher look at the new
paradigm for financial services in this report from the HBS Bulletin.
Planning R&D facilities in the new global economy calls for a complex
decision making process, based in part on whether a particular site is intended
to tap local knowledge or to support a company's manufacturing and marketing
abroad. HBS Professor Walter Kuemmerle offers a look at two
contrasting foreign-based R&D decisions in this excerpt from his article in World View: Global Strategies for the New Economy (HBS Press).
Once viewed simply as low-cost channels for resolving customer concerns, call centers are increasingly seen as powerful service delivery mechanisms and even as generators of revenue. Research by HBS Professor Frances X. Frei and her colleagues Ann Evenson and Patrick T. Harker of the Wharton School points toward new ways of making them work.
Published in 1999
Knowledge management as a conscious practice is so new that there are few successful models for executives to use as guides. In this excerpt from their article in the Harvard Business Review, HBS Professors Morten T. Hansen and Nitin Nohria and colleague Thomas Tierney of Bain & Company reveal two key KM strategies — codification and personalization — and their use among consulting firms.
A simple bar code scan at your local department store today launches a whirlwind of action: data is transmitted about the color, the size, and the style of the item to forecasters and production planners; distributors and suppliers are informed of the demand and the possible need to restock. All in the blink of an electronic eye. It wasn’t always this way, though. HBS Professor Janice Hammond has focused her recent research on the transformation of the apparel and textile industries from the
classic, limited model to the new lean inventories and flexible manufacturing
capabilities.
