Do Companies Really Need Chief Experience Officers to Know Their Customers?
by James Heskett
- 05 Jul 2021
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- What Do You Think?
Good News for Disgraced Companies: You Can Regain Trust
- 07 JUL 2021
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- Book
Companies skilled at building trust focus on four key elements, say Sandra Sucher and Shalene Gupta in their book, The Power of Trust.
When Your Nerves Get the Best of You, Change the Narrative
- 14 JUN 2021
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- Op-Ed
Anxiety can hobble even the most confident leaders. Francesca Gino offers three strategies that she uses to turn nerve-wracking situations into meaningful experiences.
The Hard Truth About Being a CEO
- 12 MAY 2021
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- Book
CEOs rarely get the full story from advisers and don't seem to know when to step down, says David Fubini. His book Hidden Truths offers candid wisdom for leaders.
Who Has Potential? For Many White Men, It’s Often Other White Men
- 10 MAY 2021
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- Research & Ideas
Companies struggling to build diverse, inclusive workplaces need to break the cycle of “sameness” that prevents some employees from getting an equal shot at succeeding, says Robin Ely.
For Entrepreneurs, the Benefits of Slowing Down
- 16 JUL 2021
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- Op-Ed
After several heady months for startups, Jeffrey Bussgang offers radical advice for founders this summer: just chill.
One More Way the Startup World Hampers Women Entrepreneurs
- 23 JUN 2021
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- Research & Ideas
Early feedback is essential to launching new products, but women entrepreneurs are more likely to receive input from men. Research by Rembrand Koning, Ramana Nanda, and Ruiqing Cao.
IPO or M&A? How Venture Capital Shapes a Startup's Future
- 27 APR 2021
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- Research & Ideas
To a cash-strapped founder, any funding seems like a win, but research by Rory McDonald and colleagues shows that much more is at stake when it comes to venture capital.
Steer Clear of the Blind Spots That Derail Experiments
- 25 MAR 2021
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- Research & Ideas
Companies are testing everything from website features to compensation strategies, but five common mistakes can undermine their efforts, says Michael Luca.
The COVID-19 Mutiny: When Teams Leave and Take Their Clients
- 22 JUN 2021
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- Research & Ideas
Remote work and pandemic turbulence have made it easier to poach star teams. Boris Groysberg and colleagues offer advice for companies trying to retain or recruit high performers, and for professionals considering a move.
Cruising in Crisis: How Carnival Is Riding Out the COVID-19 Storm
- 16 JUN 2021
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- HBS Case
COVID-19 has devastated the cruise industry, but one company may emerge stronger: Carnival. A case study by Stuart Gilson reveals how the cruising juggernaut is navigating the pandemic.
Remote Workers Spend More on Housing. Do They Deserve Higher Pay?
- 28 APR 2021
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- Research & Ideas
A kitchen table is not a home office. Companies competing for talent after the pandemic may need to consider remote workers' added housing costs, says Christopher Stanton.
The Pandemic Conversations That Leaders Need to Have Now
- 21 APR 2021
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- Research & Ideas
It's time for leaders to rebuild the bonds that COVID-19 has shaken. First step: Start talking. Boris Groysberg and colleagues share advice for making these conversations meaningful.
Good Leadership Is an Act of Kindness
- 01 NOV 2020
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- Research & Ideas
The pandemic has challenged managers as never before, but one powerful leadership strategy is being overlooked, say Boris Groysberg and Susan Seligson: Be kind.
What Does an ESG Score Really Say About a Company?
- 21 JUL 2021
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- Research & Ideas
A key gauge in the $30 trillion sustainable investment market provides a murky picture of corporate social responsibility. Research by Anywhere Sikochi and George Serafeim probes the underlying factors.
How Gender Stereotypes Kill a Woman’s Self-Confidence
- 25 FEB 2019
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- Research & Ideas
Researchers believe gender stereotypes hold women back in the workplace. Katherine Coffman's research adds a new twist: They can even cause women to question their own abilities.
Minorities Who 'Whiten' Job Resumes Get More Interviews
- 17 MAY 2017
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- Research & Ideas
African American and Asian job applicants who mask their race on resumes seem to have better success getting job interviews, according to research by Katherine DeCelles and colleagues.
A Simple Question That Can Guide Companies to Epic Success
- 20 APR 2021
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- Book
Will that big idea create value? In Better, Simpler Strategy, Felix Oberholzer-Gee shows how even the most innovative companies adhere to one basic principle. He delves further into his framework in a new video.
How Inclusive Managers Create Glass-Shattering Organizations
- 13 APR 2021
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- Book
Gender equity offers a new source of competitive advantage. In Glass Half-Broken, Colleen Ammerman and Boris Groysberg provide advice for companies working toward parity.
Succeeding in the New Work-from-Anywhere World
- 23 MAR 2021
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- Book
Remote work is here to stay. Tsedal Neeley's Remote Work Revolution offers business leaders a blueprint for navigating the virtual workplace.
Reaching Today's Omnichannel Customer Takes a New Sales Strategy
- 22 FEB 2021
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- Book
For salespeople working harder than ever to stay ahead of customers' evolving buying habits, Frank Cespedes offers timeless advice in his new book, Sales Management That Works.
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