Working Knowledge

Business Research for Business Leaders

The Manager's Guide to Leveraging DisruptionThe Manager's Guide to Leveraging Disruption   

Clayton M. Christensen's seminal book, The Innovator's Dilemma, helped ignite the idea of innovative disruption. His Harvard Business School colleagues have been adding to innovation research ever since. 
14 Aug 2019  |  Sharpening Your Skills

Popular 

How Companies Benefit When Employees Work Remotely

by Kristen Senz
  • 29 Jul 2019
  • | 
  • Research & Ideas
Letting independent workers choose their locations can boost companies, employees, and even the economy, according to research by Prithwiraj Choudhury and colleagues.

Why Salespeople Struggle at Leading

by Dina Gerdeman
  • 22 Apr 2019
  • | 
  • Research & Ideas
When salespeople become managers, they often do a horrible job. Four key steps can help them—and all soon-to-be managers—make the shift, says Frank V. Cespedes.

Deconstructing 'Customer Experience'

by Sean Silverthorne
  • 11 Jul 2019
  • | 
  • Sharpening Your Skills
Providing great customer service is no longer the responsibility of just one department. Today it's called "customer experience," and everyone in the company is responsible for exceeding expectations.

Minorities Who 'Whiten' Job Resumes Get More Interviews

by Dina Gerdeman
  • 17 May 2017
  • | 
  • Research & Ideas
African American and Asian job applicants who mask their race on resumes seem to have better success getting job interviews, according to research by Katherine DeCelles and colleagues.

New Working Papers 

Scholarly papers that describe original research in a narrow field of study.

Case Histories of Significant Medical Advances

by Amar Bhidé, Srikant M. Datar, and Katherine Stebbins
  • 12 AUG 2019

Varieties of Outward Chinese Capital: Domestic Politics Status and Globalization of Chinese Firms

by Meg Rithmire
  • 10 AUG 2019

Field-Level Paradox and the Co-Evolution of an Entrepreneurial Vision

by Ryan Raffaelli and Richard DeJordy
  • 06 AUG 2019

‘Organizing’, ‘Innovating’, and ‘Managing’ in Complexity Space

by Michael C. Moldoveanu
  • 30 JUL 2019

The Research Exchange 

The Research Exchange is a way for faculty and corporate partners to collaborate on the following field studies.

Transparency & Productivity

Ethan Bernstein

Best Practices for Considering Contract Workers

Christopher Stanton

Causes and Consequences of Withholding Critical Feedback in Organizations

Ashley Whillans and Chuck Howard

Sign up for our weekly newsletter

Interested in improving your business? Learn about fresh research and ideas from Harvard Business School faculty.