- 09 Aug 2018
- Cold Call Podcast
Two Million Fake Accounts: Sales Misconduct at Wells Fargo
Coming out of the financial crisis, Wells Fargo was one of the world’s largest and most successful banks, viewed as a role model in how to manage in times of crisis. The news of its sales misconduct—opening more than 2 million fake accounts—in 2016 rocked consumer confidence and inundated the news. Professor Suraj Srinivasan discusses how sales culture, leadership, board oversight, and risk management all played a role. Open for comment; 0 Comment(s) posted.
- 11 Jul 2018
- Cold Call Podcast
The Transformation of Microsoft
In early 2015, Microsoft CFO Amy Hood and the rest of senior leadership faced a fundamental choice. Was the company ready to invest in long-term growth at the expense of some short-term profit? Professor Fritz Foley discusses how executives thought through the tradeoffs. Open for comment; Comment(s) posted.
- 28 Jun 2018
- Cold Call Podcast
L.A. Philharmonic Shows the American Symphony Orchestra Isn’t Dead Yet
Like many American symphony orchestras, the Los Angeles Philharmonic seemed dying on the vine, unable to attract younger audiences or new sponsors. Then new CEO Deborah Borda came aboard with a plan to revive the brand. Rohit Deshpande discusses his case study on the turnaround. Open for comment; Comment(s) posted.
- 14 Jun 2018
- Cold Call Podcast
How Chase Sapphire Made Credit Cool for Millennials
The Chase Sapphire Reserve card was one of the hottest product launches in 2016. But what would be its next act, now that the introductory offer of 100,000 points was reduced? Shelle Santana discusses JP Morgan's strategy. Open for comment; Comment(s) posted.
- 31 May 2018
- Cold Call Podcast
Careem: Riding the First Unicorn in the Middle East
Doubling in size every two-and-a-half months, ride-hailing service Careem was experiencing growing pains operationally and culturally. Shikhar Ghosh discusses how the founders struggled to keep its 4 million customers satisfied. Open for comment; Comment(s) posted.
- 10 May 2018
- Cold Call Podcast
'Candy Crush' Was a Blockbuster; Can King Digital Capitalize?
The mobile game "Candy Crush Saga" was a megahit for Riccardo Zacconi and his studio, King Digital Entertainment. But can he scale up the business to include several hundred titles? A Cold Call podcast with Jeffrey Rayport. Open for comment; Comment(s) posted.
- 26 Apr 2018
- Cold Call Podcast
Why JPMorgan Chase Is Investing Millions in Detroit
JPMorgan Chase is making extensive investments into the revitalization of Detroit. What does it expect in return? Professor Joseph Bower and JP Morgan executive Peter Scher discuss the challenges and rewards of partnering with cities in this podcast. Open for comment; Comment(s) posted.
- 05 Apr 2018
- Cold Call Podcast
How a Coal Polluter Became a Renewable Energy Leader
Enel, Italy’s state-owned power company, was one of Europe’s largest coal users and polluters. Now it is recognized as a leader in renewable energy services. Mark Kramer discusses how CEO Francesco Starace drove the huge strategy shift. Open for comment; Comment(s) posted.
- 22 Mar 2018
- Cold Call Podcast
Trump’s Populism: What Business Leaders Need To Understand
Whether you are a fan of populism or not, it is vital for business leaders to understand the debate around it, says Rafael Di Tella in our latest Cold Call podcast. Open for comment; Comment(s) posted.
- 08 Mar 2018
- Cold Call Podcast
Could a New Business Model Make Clinical Drug Trials More Accessible to Patients?
Ariel Stern discusses her recent case study about creating a new type of clinical trial designed to deliver life-enhancing drugs to patients more quickly. Open for comment; Comment(s) posted.
- 15 Feb 2018
- Cold Call Podcast
Black Business Leaders Series: John Rogers and the Importance of Hiring Minority-Owned Services Firms
Steven Rogers discusses a new Harvard Business School case study about the risks of speaking up, and the importance of black empowerment in the investment sector in this podcast. Open for comment; Comment(s) posted.
- 01 Feb 2018
- Cold Call Podcast
Black Business Leaders Series: Oprah’s Path to Authentic Leadership
Bill George traces Oprah Winfrey's growth from childhood, focusing on how and when she discovered her true voice and how that authenticity spurred her career success. Open for comment; Comment(s) posted.
- 25 Jan 2018
- Cold Call Podcast
One Love: Managing a Movement Against Relationship Violence
One Love Foundation is dedicated to the prevention of relationship violence through education. Professor Tom DeLong talks about the challenges CEO Katie Hood faces as the organization works to create a movement and then maintain momentum around community engagement, fundraising, and growth. Open for comment; Comment(s) posted.
- 12 Jan 2018
- Cold Call Podcast
Leadership Lessons from a Young Martin Luther King, Jr.
As a young man, Martin Luther King, Jr. was unsure about his future as a leader of a social change. Bill George explains how King grew to become one of the most powerful civil rights leaders in history. Open for comment; Comment(s) posted.
- 04 Jan 2018
- Cold Call Podcast
How to Monetize Happiness
Is there a business model around happiness? Hitachi believes that a happy employee is a productive one, and is investing in "happiness sensors" to prove the connection. Ethan Bernstein explains why in this podcast. Open for comment; Comment(s) posted.
- 07 Dec 2017
- Cold Call Podcast
Does Time Pressure Help or Hinder Creativity at Work?
Professor Teresa Amabile discusses how managers can create the ideal conditions for employee creativity and success based on her research in three industries, seven companies, and 26 creative project teams. Open for comment; Comment(s) posted.
- 16 Nov 2017
- Cold Call Podcast
Language and Globalization: The Mandate to Speak English at Rakuten
Japan’s largest online retailer, Rakuten, is rapidly expanding into global markets and requiring all employees, where ever they are located, to conduct business in English. Tsedal Neeley discusses the strong connection between language and globalization. Open for comment; Comment(s) posted.
- 02 Nov 2017
- Cold Call Podcast
Could a Hackathon Help Solve the Heroin Crisis?
What’s the value of crowdsourcing technological solutions to societal problems? Could a hackathon help solve the heroin crisis in Cincinnati, Ohio? Mitch Weiss discusses a recent case study. Open for comment; Comment(s) posted.
- 12 Oct 2017
- Cold Call Podcast
Telemundo: The Fastest Growing TV Network in the United States
Telemundo is the fastest-growing television network in the United States, but Chairman Cesar Conde must attract millennials to the fold. In this podcast, Henry McGee discusses Telemundo's David and Goliath rise. Open for comment; Comment(s) posted.
- 05 Oct 2017
- Cold Call Podcast
How to Promote Home Delivery of Prescription Drugs? Give Employees a 'Nudge'
When Express Scripts wanted to convince corporate clients to switch to home delivery of prescription drugs, they knew logic wouldn't prevail. What then? John Beshears explains the answer, psychological nudges, in this podcast. Open for comment; Comment(s) posted.
Two Million Fake Accounts: Sales Misconduct at Wells Fargo
Coming out of the financial crisis, Wells Fargo was one of the world’s most successful banks. But then its sales culture went wild, opening more than 2 million fake accounts. Suraj Srinivasan discusses what went wrong. Open for comment; Comment(s) posted.