- 22 Dec 2020
- Cold Call Podcast
Dove: Maintaining a Brand with Purpose
Unilever’s Dove soap became a brand with purpose when it launched the “Campaign for Real Beauty” to combat media-driven stereotypes of female beauty. Can Dove maintain both its market position and social impact in the future? Senior Lecturer, Mark Kramer discusses his case, “Dove and Real Beauty: Building a Brand with Purpose.”
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- 16 Dec 2020
- Managing the Future of Work
Intermountain Healthcare: How Covid-19 catalyzes change
While hospitals battle on the frontlines of the Covid-19 pandemic, their business operations are adapting and evolving in ways that will outlast the coronavirus outbreak. Intermountain Healthcare’s roughly 40,000 employees staff some 200-plus businesses, from food service to operating rooms. The pandemic is accelerating the Utah-based non-profit’s adoption of telemedicine, digital platforms, and artificial intelligence. President and CEO, Marc Harrison discusses the company’s shift to remote work, employee support, re-skilling, and its efforts to address the crisis in healthcare affordability and access.
- 09 Dec 2020
- Managing the Future of Work
Udacity’s skills play: Closing the loop on demand and supply
As jobs give way to skills as units of work, training is following suit. Udacity’s relationships with Fortune 500 companies, universities, and national governments inform its practical online training in technical and business skills. CEO Gabriel Dalporto discusses Nanodegrees, experiential training, government policy, lifelong learning, and the importance of aligning skills training and business objectives.
- 08 Dec 2020
- Cold Call Podcast
Uber's Strategy for Global Success
As Uber entered unique regional markets around the world, it adapted its business model to comply with regulations and compete locally. As the transportation landscape evolves, how can Uber adapt its business model to stay competitive in the long term? Alexander MacKay describes Uber’s global market strategy and responses by regulators and local competitors in his case, “Uber: Competing Globally.” Open for comment; 0 Comments.
- 02 Dec 2020
- Managing the Future of Work
COOP Careers: It’s what you know and who you know
Underemployment is a common trap among first-in-their-family college grads and those from low-income backgrounds and underserved communities. Kalani Leifer, founder and CEO of nonprofit COOP Careers, talks about how his organization works with recent grads to equip them with digital skills and to help them develop all-important peer-group social capital.
- 25 Nov 2020
- Managing the Future of Work
PwC: Coaching change in times of crisis
Covid-19 has accelerated many organizational trends, from remote work and digitalization to automation and a growing recognition of inequalities. Consulting firms are key actors in responding to this dynamic, since their judgement has influence well beyond their own affairs. What can we learn from their latest thinking on the new normal and the future of work? Michael Fenlon, PwC’s Chief People Officer shares insights on managing remote work, addressing disparities, maintaining wellness (including mental health), developing workforce skills, and the importance of purpose and trust.
- 24 Nov 2020
- Cold Call Podcast
Evaluating Innovative Health Care Solutions for Obesity
From Weight Watchers to bariatric surgery, innovations for combatting obesity abound. But which will do the most good for society and yield the best business results? Professor Regina Herzlinger discusses a new case study. Open for comment; 0 Comments.
- 18 Nov 2020
- Managing the Future of Work
WWT: IT innovation rooted in diversity and employee wellbeing
Corporate social responsibility and commitment to a local workforce can go hand-in-hand with profitability. World Wide Technology in St. Louis is managing to thrive while dealing head-on with the pandemic and social and racial issues. One of the largest minority-owned businesses in the US, the 30 year-old privately held firm employs more than 6,000. The rare global tech firm based in the Midwest, it boasts a roster of Fortune 100 customers. CEO and co-founder Jim Kavanaugh discusses company’s evolution from value-added reseller to diversified IT firm and its longstanding emphasis on employee wellbeing, diversity, and inclusion.
- 11 Nov 2020
- Managing the Future of Work
Is survival on the post-Covid menu for restaurants?
The restaurant industry has been especially hard-hit by the Covid-19 pandemic. Restaurants quickly shifted from indoor dining to a greater reliance on online ordering, curbside pick-up, outdoor dining, and delivery. Toast, a restaurant management services company, provides tools for all facets of running a restaurant. CEO Chris Comparato talks about the future of dining and explains how the company helped its clients adapt to the new normal, facilitated access to capital, and advocated for restaurant relief.
- 10 Nov 2020
- Cold Call Podcast
The Challenges of Commercializing Fertility
Entrepreneur Christy Jones wants to create a venture to help women preserve their eggs and postpone motherhood. But what would an egg-freezing service sell—and to whom? Debora Spar discusses the challenges of commercializing fertility in a new case study. Open for comment; 0 Comments.
- 04 Nov 2020
- Managing the Future of Work
IBM P-TECH and SkillsBuild: Narrow the skills gap, broaden opportunity
Can public-private partnerships do the heavy lifting of workforce development while promoting upward mobility? And can they help underserved groups participate in a post-Covid recovery? IBM’s P-TECH high school STEM program works with community colleges and industry partners to support students as they earn a high school diploma and an associate degree. The company recently launched SkillsBuild, a training program for adults from vulnerable populations. IBM VP of corporate social responsibility Grace Suh discusses integrating workplace requirements into education and training; digital certificates; virtual internships; on-the-job training; and what it takes to extend access during the pandemic.
- 28 Oct 2020
- Managing the Future of Work
Glint-LinkedIn: Worker sentiment informs management
Polling fatigue is normal in the runup to a presidential election. Employers are finding ways to tap into worker sentiment less obtrusively. Glint-LinkedIn equips firms with survey tools and AI analytics to keep tabs on the collective mental state of their employees. Justin Black, head of people science at LinkedIn, explains the potential benefits: productivity gains, a more engaged workforce, and less burnout; and the pitfalls: disengagement and a loss of trust. Covid-19, social strife, and the strains of remote work raise the stakes.
- 27 Oct 2020
- Cold Call Podcast
Growing a Manufacturing Company with a Social Mission
Nehemiah Manufacturing turned a social mission of hiring convicted felons into a competitive advantage. In this podcast, Michael Chu discusses the challenges and opportunities of combining profit with social impact. Open for comment; 0 Comments.
- 21 Oct 2020
- Managing the Future of Work
Community colleges: AACC head Walter Bumphus on adversity and opportunity
How will US community colleges emerge from the coronavirus pandemic and the economic and social disruptions of 2020? Dr. Walter Bumphus, President and CEO of the American Association of Community Colleges (AACC), discusses the role of the nation’s over 1,000 2-year post-secondary institutions in responding to the multiple crises disproportionately affecting their 12 million students. As the AACC enters its second century advocating for community colleges, it looks to bolster their workforce development capacity and their ability to foster upward mobility.
- 14 Oct 2020
- Managing the Future of Work
Chattanooga bridges the digital divide to make online learning more equitable
For some families online learning is a rocky road. For others it’s a dead end. To address the uneven distribution of digital infrastructure, public-private partnership EdConnect provides students in underserved areas with broadband. Tennessee’s Superintendent of the Year, Dr. Bryan Johnson and CO.LAB startup accelerator CEO, Marcus Shaw talk about how, working with municipal utility EPB, they rallied stakeholders to deliver funding, resources, and access.
- 13 Oct 2020
- Cold Call Podcast
Can Entrepreneurs Make Mobile Voting Easy and Secure?
Making voting more accessible through technology could have tremendous payoffs for democracy—but also pose critical downsides if the product fails. Mitch Weiss, who teaches a course on public entrepreneurship, discusses his case study on Voatz and their plan to turn mobile phones into voting booths. Open for comment; 0 Comments.
- 07 Oct 2020
- Managing the Future of Work
How US community colleges can bolster the post-Covid recovery
The US is facing a tsunami of demand for skills training and job placement. Its 1,100 community and technical colleges offer the best institutional infrastructure and student support for the task, but key reforms are needed. So argues The Indispensable Institution: Reimagining Community College, a June 2020 report from nonprofit Opportunity America. The group’s president, Tamar Jacoby, discusses the report’s findings, which stress the need for better workforce development.
- 30 Sep 2020
- Managing the Future of Work
How San Antonio’s Project Quest facilitates upward mobility
In confronting the economic and social crises roiling the US in late 2020, it helps to have deep roots in local communities. San Antonio’s Project Quest brings to the task decades of success in advancing upward mobility in underserved areas. The nonprofit’s savvy, resilience, and willingness to learn from experience yield lasting improvements in the prospects of its participants. President & CEO David Zammiello explains how the group partners with employers and community colleges and provides the “wraparound” support services individuals need to gain skills and secure good jobs.
- 29 Sep 2020
- Cold Call Podcast
Employee Performance vs. Company Values: A Manager’s Dilemma
The Cold Call podcast celebrate its five-year anniversary with a classic case study. Harvard Business School Dean Nitin Nohria discusses the dilemma of how to treat a brilliant individual performer who can't work with colleagues. Open for comment; 0 Comments.
- 25 Sep 2020
- Managing the Future of Work
MFW guest appearance: Joe Fuller on Braintrust's "The Way Work Should Work"
What's in store for the gig economy and how will Covid-19 change the nature of work? Managing the Future of Work project co-chair and podcast co-host Joe Fuller was the inaugural guest on The Way Work Should Work, the new podcast produced by Braintrust. We present the "away" half of the home-and-away pair of episodes that saw Joe interview the freelance platform's co-founders, Adam Jackson and Gabriel Luna-Ostaseski, in Episode 18.
Dove: Maintaining a Brand with Purpose
Unilever’s Dove soap became a brand with purpose when it launched the “Campaign for Real Beauty” to combat media-driven stereotypes of female beauty. Can Dove maintain both its market position and social impact in the future? Senior Lecturer, Mark Kramer discusses his case, “Dove and Real Beauty: Building a Brand with Purpose.” Open for comment; 0 Comments.