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Cold Call
A podcast featuring faculty discussing cases they've written and the lessons they impart.
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Elon Musk’s Twitter Takeover: Lessons in Strategic Change

In late October 2022, Elon Musk officially took Twitter private and became the company’s majority shareholder, finally ending a months-long acquisition saga. He appointed himself CEO and brought in his own team to clean house. Musk needed to take decisive steps to succeed against the major opposition to his leadership from both inside and outside the company. Twitter employees circulated an open letter protesting expected layoffs, advertising agencies advised their clients to pause spending on Twitter, and EU officials considered a broader Twitter ban. What short-term actions should Musk take to stabilize the situation, and how should he approach long-term strategy to turn around Twitter? Harvard Business School assistant professor Andy Wu and co-author Goran Calic, associate professor at McMaster University’s DeGroote School of Business, discuss Twitter as a microcosm for the future of media and information in their case, “Twitter Turnaround and Elon Musk.” 

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Elon Musk’s Twitter Takeover: Lessons in Strategic Change

Re: Andy Wu

In late October 2022, Elon Musk officially took Twitter private and became the company’s majority shareholder, finally ending a months-long acquisition saga. He appointed himself CEO and brought in his own team to clean house. Musk needed to take decisive steps to succeed against the major opposition to his leadership from both inside and outside the company. Twitter employees circulated an open letter protesting expected layoffs, advertising agencies advised their clients to pause spending on Twitter, and EU officials considered a broader Twitter ban. What short-term actions should Musk take to stabilize the situation, and how should he approach long-term strategy to turn around Twitter? Harvard Business School assistant professor Andy Wu and co-author Goran Calic, associate professor at McMaster University’s DeGroote School of Business, discuss Twitter as a microcosm for the future of media and information in their case, “Twitter Turnaround and Elon Musk.”

Harvard’s Project on Workforce: Charting college’s employment pathways

Bill Kerr

Professor David Deming of the Harvard Kennedy School, co-director of the Harvard Project on Workforce, breaks down the project's College-to-Jobs playbook and interactive map.

Changing the skills narrative: Opportunity@Work’s Byron Auguste

Bill Kerr

Many public- and private sector employers are becoming more selective about which positions require college degrees, opening more good jobs to non-degree holders. What will it take to broaden the adoption of skills-based hiring? And will the trend survive economic uncertainty and developments like generative AI? Opportunity@Work CEO and Co-Founder, Byron Auguste joins Bill Kerr.

Beyond Net Zero: How Seventh Generation Plans to Achieve Real Zero Carbon

In this first episode in a new series on companies setting and meeting net zero climate targets, Ashley Orgain, Chief Impact Officer at Seventh Generation, discusses why this home care products company decided to set a real zero climate goal instead of net zero, and how they plan to achieve it. She also describes how Seventh Generation is going beyond a carbon footprint to measure its carbon fingerprints that touch every aspect of their business, from banking to creative services. For transcripts and other resources, visit climaterising.org. Climate Rising Host: Professor Mike Toffel, Faculty Chair, Business & Environment Initiative Guest: Ashley Orgain, Chief Impact Officer, Seventh Generation

The Opioid Crisis, CEO Pay, and Shareholder Activism

Re: Suraj Srinivasan

In 2020, AmerisourceBergen Corporation, a Fortune 50 company in the drug distribution industry, agreed to settle thousands of lawsuits filed nationwide against the company for its opioid distribution practices, which critics alleged had contributed to the opioid crisis in the US. The $6.6 billion global settlement caused a net loss larger than the cumulative net income earned during the tenure of the company’s CEO, which began in 2011. In addition, AmerisourceBergen’s legal and financial troubles were accompanied by shareholder demands aimed at driving corporate governance changes in companies in the opioid supply chain. Determined to hold the company’s leadership accountable, the shareholders launched a campaign in early 2021 to reject the pay packages of executives. Should the board reduce the executives’ pay, as of means of improving accountability? Or does punishing the AmerisourceBergen executives for paying the settlement ignore the larger issue of a business’s responsibility to society? Harvard Business School professor Suraj Srinivasan discusses executive compensation and shareholder activism in the context of the US opioid crisis in his case, “The Opioid Settlement and Controversy Over CEO Pay at AmerisourceBergen.”

Assessing AI-boosted background checks; fair-chance hiring

Joe Fuller

Background checks are getting easier and faster to carry out, even as a continuous process. Is that a good thing? Checkr CEO & co-founder Daniel Yanisse on constructive, responsible screening and the case for second-chance employment.

How BMW is Driving Decarbonization

This bonus episode of Climate Rising features Harvard Business Review’s Cold Cast podcast with Brian Kenny interviewing HBS professor Shirley Lu on BMW Group’s decarbonization strategy, which is the subject of a new case study that Shirley wrote with HBS colleagues George Serafeim and Mike Toffel. They discuss why BMW is focusing on reducing vehicle lifecycle emissions, and why the company has so far avoided setting a phase-out date for internal combustion engine BMWs. For transcripts and other resources, visit climaterising.org. Guest/Host: ● Brian Kenny, Chief Marketing and Communications Officer, Harvard Business School and host of Cold Call ● Shirley Lu, Assistant Professor, Harvard Business School

McKinsey's Climate Consulting

In this bonus Deep Purpose release, we are sharing an episode of the HBS podcast Climate Rising with host Professor Mike Toffel. In this episode, Daniel Pacthod, Senior Partner and global co-leader of McKinsey Sustainability, shares how the company works with its clients to address climate risk and find opportunities through its pillars of net-zero strategy, green business building, decarbonization transformation, net-zero financial institutions, and sustainable investing. He also offers advice for those interested in careers in business and climate change.

The Entrepreneurial Journey of China’s First Private Mental Health Hospital

Re: William C. Kirby

The city of Wenzhou in southeastern China is home to the country’s largest privately owned mental health hospital group, the Wenzhou Kangning Hospital Co, Ltd. It’s an example of the extraordinary entrepreneurship happening in China’s healthcare space. But after its successful initial public offering (IPO), how will the hospital grow in the future? Harvard Professor of China Studies William C. Kirby highlights the challenges of China’s mental health sector and the means company founder Guan Weili employed to address them in his case, Wenzhou Kangning Hospital: Changing Mental Healthcare in China.

How LinkedIn parses talent, skills, and diversity

Bill Kerr

Professional work has hit multiple inflection points—from generative AI to remote work and shifting skills requirements. There are few better vantage points for observing the labor market than LinkedIn. SVP and Chief People Officer Teuila Hanson joins Bill Kerr to discuss workplace trends, skills, credentials, diversity, internal mobility, social capital, and change management.

Can We Really Engineer a Climate Fix?

Today, as a bonus, we’re sharing an episode of the Skydeck podcast that features interviews with HBS alumni where they share lessons learned and their life experiences. We thought this episode of Skydeck would be particularly interesting to you because it focuses on carbon capture technology. This is one of three Skydeck episodes on this topic. And for even more, check out Climate Rising’s own episodes on carbon capture, released in the fall of 2022. To hear more about the Skydeck podcast visit www.alumni.hbs.edu/skydeck Visit climaterising.org for more information. Climate Rising host: Mike Toffel Skydeck host: Dan Morrell

How OPower Uses Behavioral Science & AI to Reduce Energy Demand

In this sixth episode in our series on climate change and artificial intelligence (AI), Paul McDonald, Senior Director, Opower Product Strategy & Marketing at Oracle Energy and Water, discusses how OPower uses behavioral science and AI to help utility customers reduce their energy use. He describes why saving electricity benefits both customers and utilities, and shares his advice for those interested in careers in business and climate. For transcripts and other resources, visit climaterising.org. Climate Rising Host: Professor Mike Toffel, Faculty Chair, Business & Environment Initiative Guest: Paul McDonald, Senior Director, Opower Product Strategy & Marketing at Oracle Energy and Water

Can Robin Williams’ Son Help Other Families Heal Addiction and Depression?

Re: Lauren H. Cohen

Zak Pym Williams, son of comedian and actor Robin Williams, had seen how mental health challenges, such as addiction and depression, had affected past generations of his family. Williams was diagnosed with generalized anxiety disorder, depression, and post-traumatic stress disorder (PTSD) as a young adult and he wanted to break the cycle for his children. Although his children were still quite young, he began considering proactive strategies that could help his family’s mental health, and he wanted to share that knowledge with other families. But how can Williams help people actually take advantage of those mental health strategies and services? Professor Lauren Cohen discusses his case, “Weapons of Self Destruction: Zak Pym Williams and the Cultivation of Mental Wellness.”

Workforce coverage: How Zurich Insurance protects its skills base

Bill Kerr

The insurance industry is playing catch-up on the digitalization front while at the same time looking to maintain and replenish the expertise of its aging workforce. Can an internal talent marketplace help Zurich Insurance secure the necessary skills? Sally Henderson, Head of Talent and Learning, joins Bill Kerr.

Sweden’s Northvolt Electric Battery Maker: A Startup with a Mission

Re: George Serafeim

In Stockholm, Sweden an upstart battery maker, Northvolt, is trying to recreate the value chain for European car manufacturers making the switch to EVs. With two founders from Tesla and two experienced financiers at the helm, the company seems bound for success. But can they partner with government, scale fast enough, and truly be part of the climate solution? Harvard Business School professor George Serafeim discusses what it takes to scale a business—the right people, in the right place, at the right time—with the aim of providing a climate solution in the case, “Northvolt, Building Batteries to Fight Climate Change.” As part of a new first-year MBA course at Harvard Business School, this case examines the central question: what is the social purpose of the firm?

Equity Bank CEO James Mwangi: Transforming Lives with Access to Credit

Re: Caroline M. Elkins

James Mwangi, CEO of Equity Bank, has transformed lives and livelihoods throughout East and Central Africa by giving impoverished people access to banking accounts and micro loans. He’s been so successful that in 2020 Forbes coined the term “the Mwangi Model.” But can we really have both purpose and profit in a firm? Harvard Business School professor Caroline Elkins, who has spent decades studying Africa, explores how this model has become one that business leaders are seeking to replicate throughout the world in her case, “A Marshall Plan for Africa': James Mwangi and Equity Group Holdings.” As part of a new first-year MBA course at Harvard Business School, this case examines the central question: what is the social purpose of the firm?

Climate Adaptation & Supply Chains: Everstream Analytics’ AI Solution

In this fifth episode in our series on climate change and artificial intelligence (AI), Jim Hayden, Chief Data Scientist at Everstream Analytics, discusses how they use AI and machine learning to help mitigate risk and optimize opportunities for supply chain logistics in a changing climate and in the face of extreme weather events, such as heat stress, drought, and temperature extremes. And he shares his advice for those interested in careers in business and climate. For transcripts and other resources, visit climaterising.org. Climate Rising Host: Professor Mike Toffel, Faculty Chair, Business & Environment Initiative Guest: Jim Hayden, Chief Data Scientist, Everstream Analytics

How Martine Rothblatt Started a Company to Save Her Daughter

Re: Debora L. Spar

When serial entrepreneur Martine Rothblatt (founder of Sirius XM) received her seven-year-old daughter’s diagnosis of Pulmonary Arterial Hypertension (PAH), she created United Therapeutics and developed a drug to save her life. When her daughter later needed a lung transplant, Rothblatt decided to take what she saw as the logical next step: manufacturing organs for transplantation. Rothblatt’s entrepreneurial career exemplifies a larger debate around the role of the firm in creating solutions for society’s problems. If companies are uniquely good at innovating, what voice should society have in governing the new technologies that firms create? Harvard Business School professor Debora Spar debates these questions in the case “Martine Rothblatt and United Therapeutics: A Series of Implausible Dreams.” As part of a new first-year MBA course at Harvard Business School, this case examines the central question: what is the social purpose of the firm?

Using Design Thinking to Invent a Low-Cost Prosthesis for Land Mine Victims

Re: Srikant M. Datar

Bhagwan Mahaveer Viklang Sahayata Samiti (BMVSS) is an Indian nonprofit famous for creating low-cost prosthetics, like the Jaipur Foot and the Stanford-Jaipur Knee. Known for its patient-centric culture and its focus on innovation, BMVSS has assisted more than one million people, including many land mine survivors. How can founder D.R. Mehta devise a strategy that will ensure the financial sustainability of BMVSS while sustaining its human impact well into the future? Harvard Business School Dean Srikant Datar discusses the importance of design thinking in ensuring a culture of innovation in his case, “BMVSS: Changing Lives, One Jaipur Limb at a Time.”

Turning tacit knowledge and weak ties into real opportunity

Joe Fuller

“It’s who you know as much as what you know” has an unpromising ring amid rising inequality and social fragmentation. Nonprofit Climb Hire aims to help low-income workers advance through a combination of “hard” and social skills training and a crash course in building social and professional networks. Founder and CEO Nitzan Pelman decodes the process.