Working Knowledge
Business Research for Business Leaders
Filter Results: (60) Arrow Down

Sharpening Your SkillsRemove Sharpening Your Skills →

Page 1 of 60 Results →

How Best Business Practices Can Improve Health Care

by Sean Silverthorne

Why do Harvard Business School scholars spend so much time and money analyzing health care delivery? Open for comment; Comment(s) posted.

How Entrepreneurs Can Find the Right Problem to Solve

by Julia Austin

Identifying a customer's pain points is the first step for entrepreneurs in developing a new product. Julia Austin offers tips for choosing the right "job to be done." Open for comment; Comment(s) posted.

10 Rules Entrepreneurs Need to Know Before Adopting AI

by Rocio Wu

Business leaders are just beginning to adopt artificial intelligence and machine learning into their operations. Rocio Wu offers insights into how entrepreneurs can start riding the wave. Open for comment; Comment(s) posted.

Secrets for Creating a Long-Lasting Brand

by Sean Silverthorne

Brands can be magic in the marketplace. But just what are the components of a great brand? How do you build one? And how do they survive over time? Open for comment; Comment(s) posted.

Robots in the Boardroom

by Sean Silverthorne

Understanding cloud technology was the No. 1 imperative for executives this decade. Next up: How does artificial intelligence change business and management? Open for comment; Comment(s) posted.

How Companies Can Make Up with (Very) Unhappy Customers

by Sean Silverthorne

It happens to the best of companies. One fine day a public relations nightmare explodes and shatters your hard-won trust with customers. What should you do next? Open for comment; Comment(s) posted.

Making the Right Technical Hire

by Julia Austin

CEOs are usually more comfortable making key hires on the business side of the house than the technology side. Here is what executives need to understand about technical hires, according to Julia Austin. Open for comment; Comment(s) posted.

The Manager's Guide to Leveraging Disruption

by Sean Silverthorne

Clayton M. Christensen's seminal book, The Innovator's Dilemma, helped ignite the idea of innovative disruption. His Harvard Business School colleagues have been adding to innovation research ever since. Open for comment; Comment(s) posted.

Deconstructing 'Customer Experience'

by Sean Silverthorne

Providing great customer service is no longer the responsibility of just one department. Today it's called "customer experience," and everyone in the company is responsible for exceeding expectations. Open for comment; Comment(s) posted.

How To Ask Better Questions

by Kristen Senz

To make the best decisions, managers must ask the right questions. This collection of past studies by Harvard Business School researchers will help you gather the critical information needed to prepare for action. Open for comment; Comment(s) posted.

The Life of Luxury and How to Sell It

by Sean Silverthorne

Luxury is its own market, but who shops there? Who sells there? What's the best strategy? Researchers at Harvard Business School examine consumerism at the top of the curve. Open for comment; Comment(s) posted.

Has the Glass Ceiling Been Broken (or at Least Cracked)?

by Sean Silverthorne

Harvard Business School researchers have been at the forefront of studies on gender discrimination for several decades. As International Women's Day 2019 approaches, here is what they've discovered so far. Open for comment; Comment(s) posted.

Sports: Lessons for Managers

by Sean Silverthorne

When people look to illustrate a great business idea or accomplishment, a sports metaphor usually isn't far away. Why Harvard Business School researchers look for teaching gold on the playing fields of the world. Open for comment; Comment(s) posted.

New Year, New Habits

by Sean Silverthorne

You are resolved to turn over a new leaf in 2019. Maybe become a better boss or crank up the productivity. What are the best ways to put these good intentions into practice? Open for comment; Comment(s) posted.

E-Santa: Is Retail Ready for Digital Christmas?

by Sean Silverthorne

The retail industry is in such a spin over multichannel strategy, mall closings, and big brand shutterings, to name a few pressures, that even Santa can't keep track of it all. Here is recent Harvard Business School research on digital trends shaping how we shop and sell. Open for comment; Comment(s) posted.

Startup or Established Company? Which Is Best for You?

by Julia B. Austin

What are the tradeoffs between going to a startup versus joining a mature company? Julia Austin, who has worked on both sides of the house, has some advice. Open for comment; Comment(s) posted.

Motivate Me, Please

by Sean Silverthorne

People are often coin-operated when it comes to work, but managers can bring out their best performance using motivators other than money. Open for comment; Comment(s) posted.

Say Again? Uncommon Advice for Common Business Problems

by Sean Silverthorne

Sometimes the right answer is far from obvious. Learn why an introvert may be the best choice to lead your team, taking a pay cut might make you a better manager, and why you should not trust your gut when the pressure is on. Open for comment; Comment(s) posted.

Guts, Gall, and Good Luck: What It Takes To Be An Entrepreneur

by Sean Silverthorne

What are the ingredients that make an entrepreneur successful? Here is a collection of stories and research that shows the way to making a difference in industries as diverse as green technologies, beauty products, and outer space. Open for comment; Comment(s) posted.

Parmigiano-Reggiano, Jane Austen, and Other Things You Didn't Know About Finance

by Sean Silverthorne

Why did Italian bank Credito Emiliano accept young Parmigiano-Reggiano as loan collateral? What can Jane Austen and Mel Brooks teach us about finance fundamentals? What's up with millennials and their Chase Sapphire Reserve cards? Our recent stories explain all. Open for comment; Comment(s) posted.