- 11 Jul 2019
- Sharpening Your Skills
Deconstructing 'Customer Experience'
Providing great customer service is no longer the responsibility of just one department. Today it's called "customer experience," and everyone in the company is responsible for exceeding expectations. Open for comment; Comment(s) posted.
- 02 May 2019
- Sharpening Your Skills
How To Ask Better Questions
To make the best decisions, managers must ask the right questions. This collection of past studies by Harvard Business School researchers will help you gather the critical information needed to prepare for action. Open for comment; Comment(s) posted.
- 08 Apr 2019
- Sharpening Your Skills
The Life of Luxury and How to Sell It
Luxury is its own market, but who shops there? Who sells there? What's the best strategy? Researchers at Harvard Business School examine consumerism at the top of the curve. Open for comment; Comment(s) posted.
- 06 Mar 2019
- Sharpening Your Skills
Has the Glass Ceiling Been Broken (or at Least Cracked)?
Harvard Business School researchers have been at the forefront of studies on gender discrimination for several decades. As International Women's Day 2019 approaches, here is what they've discovered so far. Open for comment; Comment(s) posted.
- 23 Jan 2019
- Sharpening Your Skills
Sports: Lessons for Managers
When people look to illustrate a great business idea or accomplishment, a sports metaphor usually isn't far away. Why Harvard Business School researchers look for teaching gold on the playing fields of the world. Open for comment; Comment(s) posted.
- 19 Dec 2018
- Sharpening Your Skills
New Year, New Habits
You are resolved to turn over a new leaf in 2019. Maybe become a better boss or crank up the productivity. What are the best ways to put these good intentions into practice? Open for comment; Comment(s) posted.
- 19 Nov 2018
- Sharpening Your Skills
E-Santa: Is Retail Ready for Digital Christmas?
The retail industry is in such a spin over multichannel strategy, mall closings, and big brand shutterings, to name a few pressures, that even Santa can't keep track of it all. Here is recent Harvard Business School research on digital trends shaping how we shop and sell. Open for comment; Comment(s) posted.
- 22 Oct 2018
- Sharpening Your Skills
Motivate Me, Please
People are often coin-operated when it comes to work, but managers can bring out their best performance using motivators other than money. Open for comment; Comment(s) posted.
- 19 Sep 2018
- Sharpening Your Skills
Say Again? Uncommon Advice for Common Business Problems
Sometimes the right answer is far from obvious. Learn why an introvert may be the best choice to lead your team, taking a pay cut might make you a better manager, and why you should not trust your gut when the pressure is on. Open for comment; Comment(s) posted.
- 27 Aug 2018
- Sharpening Your Skills
Guts, Gall, and Good Luck: What It Takes To Be An Entrepreneur
What are the ingredients that make an entrepreneur successful? Here is a collection of stories and research that shows the way to making a difference in industries as diverse as green technologies, beauty products, and outer space. Open for comment; Comment(s) posted.
- 08 Aug 2018
- Sharpening Your Skills
Parmigiano-Reggiano, Jane Austen, and Other Things You Didn't Know About Finance
Why did Italian bank Credito Emiliano accept young Parmigiano-Reggiano as loan collateral? What can Jane Austen and Mel Brooks teach us about finance fundamentals? What's up with millennials and their Chase Sapphire Reserve cards? Our recent stories explain all. Open for comment; Comment(s) posted.
- 13 Jun 2018
- Sharpening Your Skills
That Costs HOW Much?
Beyond the attributes of the product itself, price is probably the leading determinant of success in the marketplace. What does it takes to get the price right? Open for comment; Comment(s) posted.
- 17 May 2018
- Sharpening Your Skills
You Probably Have a Bias for Making Bad Decisions. Here's Why.
Cognitive biases cloud our decision making like a San Francisco fog in the brain. Here is recent research on psychological factors that fool us into hiring bad employees, favoring one gender or race over another, or giving more weight to the last information we've received. Open for comment; Comment(s) posted.
- 09 Apr 2018
- Sharpening Your Skills
The Dark Side of Performance Bonuses
To motivate workers, employers often turn to incentives such as money or recognition. What's become clear is that these programs can also result in unintended consequences—like a financial crisis. Open for comment; Comment(s) posted.
- 19 Mar 2018
- Sharpening Your Skills
8 Ways To Be An Environmentally Conscious Manager
What does it mean to bring your individual environmental values to work every day? Here's how eco-friendly managers can practice what they preach. Open for comment; Comment(s) posted.
- 28 Feb 2018
- Sharpening Your Skills
Master the Team Meeting
Business meetings aren't always enjoyable, but they are key to moving a team forward. Julia Austin offers tips for making the most of your meeting time. Open for comment; Comment(s) posted.
- 19 Feb 2018
- Sharpening Your Skills
Amazoned: Is Any Industry Safe?
Like the Amazon River itself, Jeff Bezos's company cuts a powerful, meandering channel through the business landscape, changing every industry it touches. Open for comment; Comment(s) posted.
- 22 Jan 2018
- Sharpening Your Skills
Why You Are Unhappy at Work
Sometimes the deck is stacked against you at work. Learn more about how you can overcome toxic co-workers, paycheck blues, and a job set up for failure. Open for comment; Comment(s) posted.
- 03 Jan 2018
- Sharpening Your Skills
5 Career-Related New Year’s Resolutions (and 5 Tips for Keeping Them)
Here are well-researched tips from Harvard Business School faculty to help you keep your career-related resolutions this year. Open for comment; Comment(s) posted.
The Manager's Guide to Leveraging Disruption
Clayton M. Christensen's seminal book, The Innovator's Dilemma, helped ignite the idea of innovative disruption. His Harvard Business School colleagues have been adding to innovation research ever since. Open for comment; Comment(s) posted.