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    • COVID-19 Business Impact Center
      COVID-19 Business Impact Center
      Cold Call
      A podcast featuring faculty discussing cases they've written and the lessons they impart.
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      • 20 Apr 2021
      • Cold Call Podcast

      What Went Wrong with the Boeing 737 Max?

      How did the evolution of Boeing’s organization and management lead up to two tragic plane crashes—the crash of Lion Air flight 610 on October 29, 2018, in Indonesia, and the crash of Ethiopian Airlines flight 302 on March 9, 2019, in Ethiopia—in which a total of 346 people died? What role did cost cutting, FAA pressure, and CEO succession play in laying the foundation for this tragedy? Professor Bill George discusses the long roots that ultimately led to two tragic Boeing 737 Max crashes, and examines the response of Boeing executives to the crisis in his case, “What Went Wrong with Boeing's 737 Max?”  Open for comment; 0 Comment(s) posted.

      Read the Transcript

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      Pisano, P. GaryRemove Pisano, P. Gary →

      Page 1 of 37 Results →
      • 25 Jan 2021
      • Working Paper Summaries

      The Evolutionary Nature of Breakthrough Innovation: Re-Evaluating the Exploration vs. Exploitation Dichotomy

      by Dominika K. Sarnecka and Gary P. Pisano

      Analyzing more than 2,500 firm-level innovation histories spanning 30 years, this study shows that breakthrough innovation requires organizational capabilities for both exploration and exploitation. Managers should therefore question the frequent advice to put exploration- and exploitation-related innovative efforts into different organizational units.

      • 20 Sep 2019
      • Research & Ideas

      Solving the Riddle of How Companies Grow Over Time

      by Michael Blanding

      Can company growth rates persist over long periods of time? A new study of long-lasting enterprises might make CEOs rethink their strategies, says Gary Pisano. Open for comment; Comment(s) posted.

      • 11 Jun 2019
      • Book

      These Aren't Beach Books, but Managers Should Read Them Anyway

      by Sean Silverthorne

      As you contemplate your summer reading, consider these recent books from Harvard Business School management scholars that can boost your career and improve on-the-ground management skills. Open for comment; Comment(s) posted.

      • 07 Feb 2019
      • Book

      How Big Companies Can Outrun Disruption

      by Martha Lagace

      Large companies can be easy targets for disruption, but Gary Pisano says there are steps that can keep them ahead of the innovation curve. Rule 1: Don't emulate startup cultures. Open for comment; Comment(s) posted.

      • 26 Jan 2019
      • Working Paper Summaries

      Marketplace Scalability and Strategic Use of Platform Investment

      by Jin Li, Gary P. Pisano, and Feng Zhu

      One well-known feature of marketplace platforms like Airbnb and eBay is their scalability. This paper identifies the strategic trade-off and implications for scalability when a platform provides services to existing and potential sellers that help reduce their fixed costs of running the business. Timing this investment is an important consideration for maximizing marketplace scalability.

      • 06 Dec 2018
      • Cold Call Podcast

      Honda Created a Civic for Very Light Jets. How High Will It Fly?

      After thirty years of research and development, HondaJet is finally in the air and winning its market. Gary Pisano discusses how Honda moved from cars and lawn mowers to multimillion-dollar private aircraft. Open for comment; Comment(s) posted.

      • 10 Aug 2017
      • Cold Call Podcast

      Pal's Sudden Service: Taking Fast Food to the Next Level

      Pal's Sudden Service hamburger chain has a remarkable operating model and organizational culture unique in the fast food industry. Can Pal's maintain its high quality and happy employees if it expands? Gary Pisano discusses the company’s strategic challenge. Open for comment; Comment(s) posted.

      • 31 May 2017
      • Sharpening Your Skills

      10 Harvard Business School Research Stories That Will Make Your Mouth Water

      by Sean Silverthorne

      The food industry is under intense study at Harvard Business School. This story sampler looks at issues including restaurant marketing, chefs as CEOs, and the business of food science. Open for comment; Comment(s) posted.

      • 17 Jan 2017
      • Working Paper Summaries

      Foreign Competition and Domestic Innovation: Evidence from US Patents

      by David Autor, David Dorn, Gordon H. Hanson, Pian Shu and Gary Pisano

      US firms in industries exposed to greater change in import competition from China have suffered worse growth in patenting and R&D spending than firms in industries exposed to less change in Chinese competition.

      • 18 Nov 2016
      • Sharpening Your Skills

      Sharpening Your Skills: Making a Fast Start on a New Job

      by Sean Silverthorne

      Everyone has to begin a new job—even presidents! We look to the archives for what Harvard Business School experts have recommended for making a splashy start. Open for comment; Comment(s) posted.

      • 19 Jul 2016
      • Working Paper Summaries

      Towards a Prescriptive Theory of Dynamic Capabilities: Connecting Strategic Choice, Learning, and Competition

      by Gary P. Pisano

      This paper explore how firms’ choices about capability investments shape competitive outcomes. In essence, while general-purpose management capabilities rooted in such activities as quality management systems and corporate governance may contribute to performance differences across firms, firms also need to develop market-specific capabilities to compete. It is also crucial to manage two types of uncertainty: supply side uncertainty to create new capabilities and demand side uncertainty about the value of those capabilities.

      • 11 Jul 2016
      • HBS Case

      Neurodiversity: The Benefits of Recruiting Employees with Cognitive Disabilities

      by Roberta Holland

      Employers are increasingly finding fresh ideas and insights by recruiting workers with Autism Spectrum Disorder and other cognitive disabilities. Gary Pisano and Robert Austin discuss their case study, “SAP SE: Autism at Work.” Open for comment; Comment(s) posted.

      • 22 Oct 2015
      • Working Paper Summaries

      A Normative Theory of Dynamic Capabilities: Connecting Strategy, Know-How, and Competition

      by Gary P. Pisano

      Gary Pisano examines how companies compete on "know how" by analyzing how they invest in different capabilities.

      • 20 Jul 2015
      • Research & Ideas

      Globalization Hasn’t Killed the Manufacturing Cluster

      by Roberta Holland

      In today's global markets, companies have many choices to procure what they need to develop, build, and sell product. So who needs a manufacturing cluster, such as Detroit? Research by Gary Pisano and Giulio Buciuni shows that in some industries, location still matters. Open for comment; 0 Comment(s) posted.

      • 29 May 2015
      • Working Paper Summaries

      Can Marshall’s Clusters Survive Globalization?

      by Giulio Buciuni & Gary P. Pisano

      When and why do manufacturing clusters survive globalization? According to case studies and analysis contained in this paper, 1) cluster decline is not an inevitable consequence of globalization, yet 2) once an industrial commons has eroded and a supply chain has disaggregated, it is very difficult to rebuild. Among the managerial implications of this research, managers needing to make long-term commitments toward supply chain configurations can be helped by understanding how location matters to manufacturing performance. Closed for comment; 0 Comment(s) posted.

      • 05 May 2014
      • Research & Ideas

      Reflecting on Work Improves Job Performance

      by Carmen Nobel

      New research by Francesca Gino, Gary Pisano, and colleagues shows that taking time to reflect on our work improves job performance in the long run. Open for comment; 26 Comment(s) posted.

      • 11 Apr 2014
      • Working Paper Summaries

      Learning By Thinking: How Reflection Improves Performance

      by Giada Di Stefano, Francesca Gino, Gary Pisano & Bradley Staats

      Knowledge plays an important role in the productivity and prosperity of economies, organizations, and individuals. Even so, research on learning has primarily focused on the role of doing (experience) in fostering progress over time. To compare the effectiveness of different sources of learning, the authors take a micro approach and study learning at the individual level. They argue that learning from direct experience can be more effective if coupled with reflection—that is, the intentional attempt to synthesize, abstract, and articulate the key lessons taught by experience. Using a mixed-method approach that combines laboratory experiments and a field study in a large business process outsourcing company in India, they find support for this prediction. Further, they find that the effect of reflection on learning is mediated by greater perceived ability to achieve a goal (i.e., self-efficacy). Together, these results reveal reflection to be a powerful mechanism behind learning, confirming the words of American philosopher, psychologist, and educational reformer John Dewey: "We do not learn from experience ... we learn from reflecting on experience." Key concepts include: Learning from direct experience can be more effective if coupled with reflection-that is, the intentional attempt to synthesize, abstract, and articulate the key lessons taught by experience. Reflecting on what has been learned makes experience more productive. Reflection builds one's confidence in the ability to achieve a goal (i.e., self-efficacy), which in turn translates into higher rates of learning. Closed for comment; 0 Comment(s) posted.

      • 16 Dec 2013
      • HBS Case

      D’O: Making a Michelin-Starred Restaurant Affordable

      by Carmen Nobel & Joanie Tobin

      Under the leadership of Chef Davide Oldani, the Italian restaurant D'O balances Michelin-star-level quality with affordable prices. In the following story and video, Professor Gary Pisano explains how Oldani does it. Open for comment; 10 Comment(s) posted.

      • 20 May 2013
      • Op-Ed

      Making America an Industrial Powerhouse Again

      by Gary Pisano

      President Obama's funding of the National Network of Manufacturing Innovation is a needed step to get the country building again, says Professor Gary Pisano. Closed for comment; 7 Comment(s) posted.

      • 17 Oct 2012
      • Research & Ideas

      America Needs a Manufacturing Renaissance

      by Gary P. Pisano & Willy C. Shih

      In their new book, Producing Prosperity: Why America Needs a Manufacturing Renaissance, Harvard Business School professors Gary P. Pisano and Willy C. Shih discuss the dangers of underinvesting in the nation's manufacturing capabilities. This excerpt discusses the importance of the "industrial commons." Closed for comment; 0 Comment(s) posted.

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