Goh, Joel →

The Economic Cost of Physician Burnout

Doctor burnout takes a toll on physicians and patient care, but there is another cost to be accounted for, says Joel Goh. Open for comment; 0 Comments.

Intermediation in the Supply of Agricultural Products in Developing Economies

This paper develops insights into the structural drivers of farmer and supply chain profitability in emerging market supply chains, then studies the impact of an e-intermediary (i.e., a digitally-enabled new supply channel) on this profitability. Results provide a more balanced perspective on the value of e-intermediation compared to the generally positive view that is advanced by case studies.

Assortment Rotation and the Value of Concealment

Assortment rotation is the retailing practice of changing the assortment of products offered to customers throughout a selling season. It is used by both brick-and-mortar and online retailers as a strategy for gaining competitive advantage. This paper studies assortment rotation in product categories such as apparel, accessories, and toys, where consumers typically make multiple purchases during a season. The authors identify and explain a new reason for retailers to frequently rotate their assortment: Consumers may purchase more products throughout the selling season if a retailer conceals a portion of its full product catalog from consumers by rotating its assortment. Aside from its scholarly contributions, the paper provides practical insights to retailers to guide their assortment rotation strategy decisions.

National Health Costs Could Decrease if Managers Reduce Work Stress

Joel Goh and colleagues estimate that workplace stress is responsible for up to 8 percent of national spending on health care and contributes to 120,000 deaths a year. Is better management the fix? Open for comment; 0 Comments.