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    • COVID-19 Business Impact Center
      COVID-19 Business Impact Center
      Cold Call
      A podcast featuring faculty discussing cases they've written and the lessons they impart.
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      • 19 Jan 2021
      • Cold Call Podcast

      Engaging Community to Create Proactive, Equitable Public Safety

      Saint Paul, Minnesota Mayor Melvin Carter swept into office in 2018 promising equity. He wanted a new public safety framework that would be rooted in community. Then, with the COVID-19 pandemic wiping out much of the city’s budget and the May 2020 killing of George Floyd by a police officer in neighboring Minneapolis sparking calls to defund the police, how would Mayor Carter make these changes happen? Professor Mitch Weiss discusses the challenges and rewards of “possibility government” in his case, "Community-First Public Safety."  Open for comment; 0 Comment(s) posted.

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      Schlesinger, A. LeonardRemove Schlesinger, A. Leonard →

      Page 1 of 11 Results
      • 12 Jul 2020
      • Book

      The Harvard Business School Faculty Summer Reader

      by Staff

      Harvard Business School faculty are both voracious book readers and frequent book authors. Here is what they are reading this summer, and what they have written over the last year. Open for comment; Comment(s) posted.

      • 21 May 2020
      • Research & Ideas

      Fighting the COVID Blues: Advice from Business Research

      by Dina Gerdeman and Danielle Kost

      Pandemic uncertainty doesn't have to spell doom. Happiness experts at Harvard Business School offer these research-based strategies for managing stress. Open for comment; Comment(s) posted.

      • 17 Jan 2020
      • In Practice

      6 Traits That Set Top Business Leaders Apart

      by Danielle Kost

      What do the best leaders do differently? Harvard Business School faculty members highlight the leadership skills and qualities that separate good from great. Open for comment; Comment(s) posted.

      • 15 Oct 2019
      • Cold Call Podcast

      Goldman Sachs’ $500 Million Bet on Small Businesses

      Re: Leonard A. Schlesinger

      Launched during the financial crisis in 2009, the Goldman Sachs 10,000 Small Businesses Program provided free business education, support, and access to capital for small businesses, graduating 7,300 participants. Len Schlesinger discusses the program's impact. Open for comment; Comment(s) posted.

      • 31 Jul 2017
      • HBS Case

      It’s Hard to Fix the Family Business Without Offending the Family

      by Julia Hanna

      Navigating complex relationships and understanding unwritten processes are among the many challenges of transitioning a family-owned business to the next generation. Len Schlesinger, Michael Raiche, and Roger Zhu discuss the dilemmas of a small Vietnamese restaurant in the case study “Pho Hoa Dorchester.” Open for comment; Comment(s) posted.

      • 25 Jul 2017
      • First Look

      First Look at New Research and Ideas: July 25, 2017

      Carmen Nobel

      Banning protections on M&A deals...Effectively measuring the patient experience...Considering the efficacy of 'quadratic voting.'

      • 17 Jun 2017
      • Research & Ideas

      Amazon, Whole Foods Deal a Big Win for Consumers

      by Jose Alvarez and Len Schlesinger

      What does Amazon's $13.4 billion deal for Whole Foods say about the future of retail? Harvard Business School professors Jose Alvarez and Len Schlesinger see good times ahead for consumers as well as both companies. Open for comment; Comment(s) posted.

      • 13 Jun 2017
      • First Look

      First Look at New Research and Ideas, June 13

      Sean Silverthorne

      Focus on a few growth metrics ... Immigrants and ingenuity ... How important is ‘detailing’ to medical sales?

      • 20 Oct 2016
      • Cold Call Podcast

      The Spectacular Fall and Fix of HealthCare.gov

      Re: Leonard A. Schlesinger

      Professor Len Schlesinger describes his case study around the enormous challenges involved with building, launching, and ultimately fixing HealthCare.gov—one of the largest IT fiascos ever. Open for comment; Comment(s) posted.

      • 11 May 2016
      • Research & Ideas

      Fix This! Why is it so Painful to Buy a New Car?

      by Sean Silverthorne

      Car-buying sends shivers up the backbones of American consumers, so why hasn’t the industry stepped up to create a better experience? Leonard Schlesinger, Jill Avery, and Ryan Buell tell their own war stories and talk about how the battle might yet be won. Open for comment; Comment(s) posted.

      • 03 Feb 2016
      • Research & Ideas

      The State of Customer Service Leadership

      by Jim Aisner

      The economic future of the country is largely in the hands of those who lead our service organizations, which create more employment and GDP growth than any other sector. Jim Heskett, Earl Sasser, and Len Schlesinger discuss the current state of service and their recent book, What Great Service Leaders Know & Do. Open for comment; Comment(s) posted.

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