Skip to Main Content
HBS Home
  • About
  • Academic Programs
  • Alumni
  • Faculty & Research
  • Baker Library
  • Giving
  • Harvard Business Review
  • Initiatives
  • News
  • Recruit
  • Map / Directions
Working Knowledge
Business Research for Business Leaders
  • Browse All Articles
  • Popular Articles
  • Cold Call Podcast
  • Managing the Future of Work Podcast
  • About Us
  • Book
  • Leadership
  • Marketing
  • Finance
  • Management
  • Entrepreneurship
  • All Topics...
  • Topics
    • COVID-19
    • Entrepreneurship
    • Finance
    • Gender
    • Globalization
    • Leadership
    • Management
    • Negotiation
    • Social Enterprise
    • Strategy
  • Sections
    • Book
    • Podcasts
    • HBS Case
    • In Practice
    • Lessons from the Classroom
    • Op-Ed
    • Research & Ideas
    • Research Event
    • Sharpening Your Skills
    • What Do You Think?
    • Working Paper Summaries
  • Browse All
    Filter Results: (15) Arrow Down
    Filter Results: (15) Arrow Down Arrow Up
    • Popular
    • Browse All Articles
    • About Us
    • Newsletter Sign-Up
    • RSS
    • Popular
    • Browse All Articles
    • About Us
    • Newsletter Sign-Up
    • RSS

    Lal, RajivRemove Lal, Rajiv →

    Page 1 of 15 Results
    • 18 Jul 2019
    • Lessons from the Classroom

    The Internet of Things Needs a Business Model. Here It Is

    by Michael Blanding

    Companies have struggled to find the right opportunities for selling the Internet of Things. Rajiv Lal says that’s all about to change. Open for comment; 0 Comments.

    • 23 Aug 2016
    • First Look

    August 23, 2016

    Sean Silverthorne

    We get less productive when left to order our own tasks ... Demythologizing sustainable investing ... Can a great customer service company clone itself?

    • 28 Sep 2015
    • Research & Ideas

    Six Lessons from Mobile Money Ventures in Developing Countries

    by Dina Gerdeman

    Improving access to financial services for the poor in developing countries seems an unmet market need. So why are so many mobile money efforts failing? Rajiv Lal says the problem begins with Marketing 101. Open for comment; 0 Comments.

    • 15 May 2015
    • Working Paper Summaries

    Mobile Money Services-Design and Development for Financial Inclusion

    by Rajiv Lal & Ishan Sachdev

    What separates successful mobile money deployments from unsuccessful ones? Research in ten emerging markets shows key similarities in many aspects of the successful deployments, including the regulatory structures set up by their central banks and regulators, their corporate structures, the guiding principles of their business models, and the way in which they went about building their agent networks and driving adoption. Although specific product offerings varied, successful deployments all addressed a major pain point for their target population, were attuned to the local context in terms of demographics, infrastructure, and economics, and were easy for consumers to understand and use. Closed for comment; 0 Comments.

    • 17 Mar 2015
    • Research & Ideas

    Where Did My Shopping Mall Go?

    by Sean Silverthorne

    The growing popularity of online shopping is remaking the world of offline shopping—stores are getting smaller, malls are getting scarcer. Rajiv Lal and José Alvarez look ahead five years at our radically transforming shopping experience. Plus: Book excerpt. Open for comment; 0 Comments.

    • 10 Mar 2015
    • Research & Ideas

    The Surprising Winners and Losers in the Retail Revolution

    by Sean Silverthorne

    The growth of ecommerce is creating new leaders in retail while putting many famous brands at risk. Professors Rajiv Lal and José Alvarez pick the winners and losers in part two of our series on their new book, Retail Revolution. PLUS: An excerpt on the future of grocery stores. Open for comment; 0 Comments.

    • 02 Mar 2015
    • Research & Ideas

    Retail Reaches a Tipping Point—Which Stores Will Survive?

    by Sean Silverthorne

    Part 1: The new book Retail Revolution: Will Your Brick and Mortar Store Survive? argues that ecommerce is about to deal severe blows to many familiar store-based brands—even including Walmart. Here's how retailers can fight back, according to Rajiv Lal, José Alvarez, and Dan Greenberg. Open for comment; 0 Comments.

    • 02 Mar 2015
    • Research & Ideas

    ‘Retail Revolution’ Excerpt: The Scale of the Ecommerce Threat

    Re: Rajiv LalRe: Jose B. Alvarez

    With ecommerce becoming a much bigger part of the economy, a tipping point is fast approaching for many retailers. An excerpt from, Retail Revolution: Will Your Brick-and-Mortar Store Survive? on why even big names like Walmart are coming under pressure from the likes of Amazon. Open for comment; 0 Comments.

    • 24 Feb 2014
    • Research & Ideas

    Busting Six Myths About Customer Loyalty Programs

    by Marcel Corstjens & Rajiv Lal

    Low-margin retailers argue they can't afford customer loyalty programs, but is that true? Rajiv Lal and Marcel Corstjens make the case that such programs are profit-enhancing differentiators. Closed for comment; 0 Comments.

    • 21 Aug 2013
    • Research & Ideas

    What Went Wrong at J.C. Penney?

    by Jim Aisner

    J.C. Penney CEO Ron Johnson went bold in his attempted rescue of the fading retailer, but his top-to-bottom makeover failed. Marketing expert Rajiv Lal explores what went wrong and why JCP has an even more difficult road ahead. Closed for comment; 0 Comments.

    • 05 Mar 2012
    • Research & Ideas

    Is JC Penney’s Makeover the Future of Retailing?

    by Kim Girard

    The stuffy department store chain has become emboldened under new CEO Ron Johnson, with plans for an innovative store upgrade, simplified prices, and a brand polish. Professor Rajiv Lal discusses whether Johnson can repeat his previous magic at Apple and Target. Closed for comment; 0 Comments.

    • 10 Oct 2011
    • Research & Ideas

    Retailing Revolution: Category Killers on the Brink

    by Rajiv Lal & Jose B. Alvarez

    Mass-market retailers, particularly big-box "category killers," are under critical pressure from online competitors. For retailers that can react quickly enough, this upheaval is survivable. But those slow to see the tsunami wave on the horizon stand to be swept away, according to professors Rajiv Lal and José B. Alvarez. Key concepts include: Retailing generally is at a tipping point, with category killers being the first significant casualties. Online competitors are making retail stores, which spent much of the last decade adding floor space, less productive. The impact of emerging technologies, expanding price and assortment transparency, and the increasing amount of excess retail space has created similar challenges for all mass-market retailers. Physical stores can compete by emphasizing instant gratification, unique shopping experiences, and customized support. Closed for comment; 0 Comments.

    • 07 Oct 2011
    • Research & Ideas

    The Steve Jobs Legacy

    Re: Multiple Faculty

    Harvard Business School faculty offer their perspectives on the legendary career of Steve Jobs, who remade several industries even as he changed how we use technology. Closed for comment; 0 Comments.

    • 18 Apr 2005
    • Research & Ideas

    Prosper with Multi-Channel Retailing

    by Julie Jette

    Reps from Abercrombie & Fitch, the Gap, and Bath & Body Works traded pointers in a panel session at the HBS Retail and Luxury Goods Conference on April 3. The upshot: Keep your brand message consistent both in-store and online. Closed for comment; 0 Comments.

    • 21 Mar 2004
    • Research & Ideas

    Loyalty: Don’t Give Away the Store

    by Manda Salls

    Loyalty programs are profitable—if used correctly. HBS Marketing professor Rajiv Lal discusses how grocery stores get it wrong. But you can get it right. Closed for comment; 0 Comments.

    • 1
    ǁ
    Campus Map
    Harvard Business School Working Knowledge
    Baker Library | Bloomberg Center
    Soldiers Field
    Boston, MA 02163
    Email: Editor-in-Chief
    →Map & Directions
    →More Contact Information
    • Make a Gift
    • Site Map
    • Jobs
    • Harvard University
    • Trademarks
    • Policies
    • Accessibility
    • Digital Accessibility
    Copyright © President & Fellows of Harvard College