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- 15 Mar 2010
- HBS Case
Developing Asia’s Largest Slum
by Julia Hanna
In a recent case study, HBS assistant professor Lakshmi Iyer and lecturer John Macomber examine ongoing efforts to forge a public-private mixed development in Dharavi—featured in the film Slumdog Millionaire. But there is a reason this project has languished for years. From the HBS Alumni Bulletin. Closed for comment; 0 Comment(s) posted.
Terror at the Taj
Under terrorist attack, employees of the Taj Mahal Palace and Tower bravely stayed at their posts to help guests. A new multimedia case by Harvard Business School professor Rohit Deshpandé looks at the hotel's customer-centered culture and value system. Key concepts include: Underlying the case is a central conundrum: Why did the Taj employees stay at their posts, jeopardizing their safety in order to save hotel guests? And is this level of loyalty and dedication something that can be replicated and scaled elsewhere? Taj employees carry a sense of loyalty to the hotel, and a sense of responsibility to the guests. In India and the developing world, there's a much more paternalistic equation between employer and employee that creates a kinship. Long length of service is recognized and rewarded by top management. Closed for comment; 0 Comment(s) posted.