- 16 Nov 2016
- Research & Ideas
Turning One Thousand Customers into One Million
In the second part of a series on growing startups, Thales S. Teixeira explains how Uber, Etsy, and Airbnb climbed from one thousand customers to one million. Open for comment; 0 Comments.
- 14 Dec 2015
- Research & Ideas
Airbnb Hosts Discriminate Against African-American Guests
Experimental research by Ben Edelman, Michael Luca, and Daniel Svirsky revealed widespread discrimination against African-American guests on Airbnb. Now the researchers have created an online tool to mitigate it. Open for comment; 0 Comments.
- 21 Oct 2015
- Research & Ideas
How to Predict if a New Business Idea is Any Good
Professor Pian Shu tackles one of the most difficult questions in the startup world: How can you tell if a new business will succeed? Open for comment; 0 Comments.
- 24 Jan 2011
- HBS Case
Terror at the Taj
Under terrorist attack, employees of the Taj Mahal Palace and Tower bravely stayed at their posts to help guests. A look at the hotel's customer-centered culture and value system. Open for comment; 0 Comments.
White Airbnb Hosts Earn More. Can AI Shrink the Racial Gap?
Research by Shunyuan Zhang shows how Airbnb's pricing algorithm reduces the impact of bias, and offers lessons for other technology companies trying to root out racial inequity. Open for comment; 0 Comments.