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    • COVID-19 Business Impact Center
      COVID-19 Business Impact Center
      Cold Call
      A podcast featuring faculty discussing cases they've written and the lessons they impart.
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      • 23 Feb 2021
      • Cold Call Podcast

      Examining Race and Mass Incarceration in the United States

      The late 20th century saw dramatic growth in incarceration rates in the United States. Of the more than 2.3 million people in US prisons, jails, and detention centers in 2020, 60 percent were Black or Latinx. Harvard Business School assistant professor Reshmaan Hussam probes the assumptions underlying the current prison system, with its huge racial disparities, and considers what could be done to address the crisis of the American criminal justice system in her case, “Race and Mass Incarceration in the United States.”  Open for comment; 0 Comment(s) posted.

      Read the Transcript

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      Air Transportation Remove Air Transportation →

      Page 1 of 20 Results
      • 11 Jan 2021
      • Working Paper Summaries

      Accounting for Product Impact in the Airlines Industry

      by George Serafeim and Katie Trinh

      A systematic methodology for measuring product impact can be applied across a range of industries. Examining two competitor companies in the airlines industry, this study finds that analyzing each dimension of product impact allows for deeper understanding of each company’s business strategies.

      • 24 Aug 2020
      • Working Paper Summaries

      Performance Hacking: The Contagious Business Practice that Corrodes Corporate Culture, Undermines Core Values, and Damages Great Companies

      by Robert D. Austin and Richard L. Nolan

      Performance hacking (or p-hacking for short) means overzealous advocacy of positive interpretations to the point of detachment from actuals. In business as in research there are strong incentives to p-hack. If p-hacking behaviours are not checked, a crash becomes inevitable.

      • 02 Dec 2019
      • What Do You Think?

      How Does a Company like Boeing Respond to Intense Competitive Pressure?

      by James Heskett

      SUMMING UP: Playing out in real time, Boeing's misguided responses to competitive pressure illustrate organizational "gaps" suffered by many organizations. James Heskett's readers discuss solutions. Open for comment; Comment(s) posted.

      • 07 Oct 2019
      • Sharpening Your Skills

      How Companies Can Make Up with (Very) Unhappy Customers

      by Sean Silverthorne

      It happens to the best of companies. One fine day a public relations nightmare explodes and shatters your hard-won trust with customers. What should you do next? Open for comment; Comment(s) posted.

      • 30 Jan 2019
      • What Do You Think?

      Who Will Measure up to These Two Remarkable Leaders?

      by James Heskett

      SUMMING UP. In the wake of the loss of two great CEOs, James Heskett asks which schools are ready to turn out the next generation of transformative leaders? Open for comment; Comment(s) posted.

      • 07 Jan 2019
      • Research & Ideas

      The Better Way to Forecast the Future

      by Roberta Holland

      We can forecast hurricane paths with great certainty, yet many businesses can't predict a supply chain snafu just around the corner. Yael Grushka-Cockayne says crowdsourcing can help. Open for comment; Comment(s) posted.

      • 01 Nov 2018
      • Working Paper Summaries

      Forecasting Airport Transfer Passenger Flow Using Real-Time Data and Machine Learning

      by Xiaojia Guo, Yael Grushka-Cockayne, and Bert De Reyck

      Passengers arriving at international hubs often endure delays, especially at immigration and security. This study of London’s Heathrow Airport develops a system to provide real-time information about transfer passengers’ journeys through the airport to better serve passengers, airlines, and their employees. It shows how advanced machine learning could be accessible to managers.

      • 30 Oct 2018
      • Working Paper Summaries

      The Value Structure of Technologies, Part 2: Technical and Strategic Bottlenecks as Guides for Action

      by Carliss Y. Baldwin

      This paper presents analytic tools to formulate strategy in large, evolving technical systems. It explains how value-enhancing technical change comes from the effective management of technical and strategic bottlenecks in conjunction with module boundaries and property rights. The analytic tools are used to explain the evolution of three historic technologies: early aircraft, machine tools, and container shipping.

      • 12 Apr 2018
      • Op-Ed

      Op-Ed: The Trouble with Tariffs

      by Willy C. Shih

      The world's economies are interconnected by globalization, which makes threats of tariff wars doubly dangerous, says Willy Shih. Open for comment; Comment(s) posted.

      • 10 Jul 2017
      • Op-Ed

      Op-Ed: It’s a Bad Idea to Ban Customers From Recording Videos

      by Benjamin G. Edelman

      With videos of bad business practices routinely going viral, it might be tempting to prohibit customers from recording their surroundings. But banning cameras is the wrong way to go, says Benjamin Edelman. Open for comment; Comment(s) posted.

      • 23 Mar 2017
      • Cold Call Podcast

      Cost-cutting Leads to Turbulence in the Airline Industry

      When a business known for delivering an exemplary customer experience faces cutbacks, what services get chopped? Assistant Professor Susanna Gallani discusses a recent case study about an airline that looks not just to survive a downturn but emerge stronger. Open for comment; Comment(s) posted.

      • 20 Jul 2016
      • Research & Ideas

      Airplane Design Brings Out the Class Warfare in Us All

      by Dina Gerdeman

      Air rage is often blamed on overcrowded flights and postage stamp-size seats, but researchers Michael Norton and Katherine A. DeCelles find another culprit: resentment toward passengers in first class. Open for comment; Comment(s) posted.

      • 06 Apr 2015
      • Research & Ideas

      After Germanwings, More Attention Needed on Employee Mental Health

      by Michael Blanding

      The Germanwings tragedy catapulted the issues of mental health and corporate risk and responsibility into the world's headlines. Professor John Quelch argues it's time for companies to make employee mental health more than an afterthought. Open for comment; 16 Comment(s) posted.

      • 23 Mar 2015
      • Research & Ideas

      It’s Called ‘Price Coherence,’ and It’s Surprisingly Bad for Consumers

      by Carmen Nobel

      In many markets, a product is offered at the same price regardless of whether it is sold directly by a retailer or through an intermediary. Research by Ben Edelman and Julian Wright uncovers the hidden costs for consumers. Open for comment; 8 Comment(s) posted.

      • 13 Mar 2014
      • Research & Ideas

      Can We Get To Where We Need To Go?

      by Dina Gerdeman

      America's infrastructure woes and how to fix them were front and center at the recent summit, America on the Move: Transportation and Infrastructure for the 21st Century, led by Rosabeth Moss Kanter. Open for comment; 2 Comment(s) posted.

      • 20 Feb 2013
      • Research & Ideas

      Big Deal: Reflections on the Megamerger of American and US Airways

      The proposed marriage between American Airlines and US Airways would create the nation's largest airline. Professors Rosabeth Moss Kanter and Stuart Gilson reflect on a megamerger. Open for comment; 0 Comment(s) posted.

      • 31 Aug 2011
      • Research & Ideas

      Improving Fairness in Flight Delays

      by Julia Hanna

      Airlines and the FAA don't like flight delays any more than passengers, but what's to be done? Assistant Professor Douglas Fearing and colleagues propose a "fairness" system that could save travelers time and service providers millions of dollars annually. Key concepts include: The model could reduce flight delays by 4 percent or more on some of the worst travel days, resulting in a systemwide savings of $25 to $50 million annually. Closed for comment; 5 Comment(s) posted.

      • 09 Nov 2009
      • Research & Ideas

      Come Fly with Me: A History of Airline Leadership

      by Sarah Jane Gilbert

      A new book looks at the history of the U.S. aviation industry through the eyes of its entrepreneurs, managers, and leaders—men like Pan Am's Juan Trippe and Southwest Airlines' Herb Kelleher—each emerging at different stages of the industry's evolution from start-up to rebirth. Who comes next? An interview with coauthor Anthony J. Mayo. Key concepts include: While disruptive forces can change an industry, so too can leaders themselves by the manner in which they run their enterprises. Different archetypes of leaders emerged as the U.S. airline industry evolved from start-up phase through deregulation and the shock of September 11, 2001. Airlines seem ripe for a new form of leadership to reenergize the industry. Closed for comment; 0 Comment(s) posted.

      • 31 Mar 2008
      • HBS Case

      JetBlue’s Valentine’s Day Crisis

      by Julia Hanna

      It was the Valentine's Day from hell for JetBlue employees and more than 130,000 customers. Under bad weather, JetBlue fliers were trapped on the runway at JFK for hours, many ultimately delayed by days. How did the airline make it right with customers and learn from its mistakes? A discussion with Harvard Business School professor Robert S. Huckman. Key concepts include: JetBlue's dependence on a reservations system that relied on a dispersed workforce and the Web broke down when thousands of passengers needed to rebook at once. A crisis forces an organization to evaluate its operating processes rapidly and decide where it needs to create greater formalization or structure. Closed for comment; 0 Comment(s) posted.

      • 10 Jul 2000
      • Research & Ideas

      Privatization and the New European Economy

      by James E. Aisner

      Closed for comment; 0 Comment(s) posted.

      • 1
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