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New research on the technology industry from Harvard Business School faculty on issues including managing research and development, user adoption, and digital disruption.
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Developing Resilience on the Path to Becoming a CEO

As a Black female CEO, Shellye Archambeau is no stranger to adversity. Now she faces her most critical leadership decision. The software company she leads, MetricStream, is losing customers, hemorrhaging cash, and struggling to make payroll. Harvard Business School professor Tsedal Neeley discusses Archambeau’s leadership style and the importance of developing resilience, particularly when managing through a crisis, in her case, “Shellye Archambeau: Becoming a CEO.” Open for comment; Comment(s) posted.

The Value of Descriptive Analytics: Evidence from Online Retailers

by Ron Berman and Ayelet Israeli

Analytics are descriptive when they describe what happened. Descriptive-analytics solutions are popular among marketers and retailers. This paper provides a benchmark for the benefits of using a descriptive dashboard and illustrates how to potentially extract these benefits.

Uber's Strategy for Global Success

As Uber entered unique regional markets around the world, it adapted its business model to comply with regulations and compete locally. As the transportation landscape evolves, how can Uber adapt its business model to stay competitive in the long term? Alexander MacKay describes Uber’s global market strategy and responses by regulators and local competitors in his case, “Uber: Competing Globally.” Open for comment; Comment(s) posted.

How Hackathons Help Decide Platform Winners and Losers

by Michael Blanding

Hackathons are an overlooked venue for developers to learn about new technologies—and a lucrative place for tech companies to show off their platforms, says Andy Wu.

Is Antitrust Just a Quaint Notion in the Digital Age?

by James Heskett

SUMMING UP: Given the US Department of Justice's new antitrust complaint against Google, is it time to revisit what defines a market monopoly in the internet era? James Heskett's readers consider the potential ramifications. Open for comment; Comment(s) posted.

Is the 'Experimentation Organization' Becoming the Competitive Gold Standard?

by James Heskett

SUMMING UP: Digital experimentation is gaining momentum as an everyday habit in many organizations, especially those in high tech, say James Heskett's readers. Open for comment; Comment(s) posted.

Is There a Winner in Huawei’s Digital Cold War with the US?

Bill Kirby discusses his case study of China-based Huawei’s growth and ultimate confrontation with the United States government, and China's response to the coronavirus. Open for comment; Comment(s) posted.

Why Not Open America's Doors to All the World’s Talent?

by James Heskett

SUMMING UP: The H-1B visa program is exploited by some employers to replace high-paid talent, but that doesn't mean foreign workers should be shut out of working in the United States, according to many of James Heskett's readers. Open for comment; Comment(s) posted.

Does Apple Anchor a Shopping Mall? The Effect of the Technology Stores on the Formation of Market Structure

by Doug J. Chung, Kyoungwon Seo, and Reo Song

How do technology stores, particularly those owned by Apple and Microsoft, affect retail sales and market dynamics at malls? Through modeling and simulation, the authors found that these stores helped malls draw more high-income consumers, supporting the entry of upscale stores and exit of midscale and discount stores.

Making the Right Technical Hire

by Julia Austin

CEOs are usually more comfortable making key hires on the business side of the house than the technology side. Here is what executives need to understand about technical hires, according to Julia Austin. Open for comment; Comment(s) posted.

SUMMING UP: Do We Need an Artificial Intelligence Czar?

by James Heskett

Having government oversee artificial intelligence development is either a sure way to kill a promising technology or the only way to keep our robot overlords at bay. James Heskett's readers debate. Open for comment; Comment(s) posted.

Product Quality and Entering Through Tying: Experimental Evidence

by Hyunjin Kim and Michael Luca

This study empirically explores Google’s decision to tie its new reviews product to the top of its search results, excluding competitors. Results suggest that such "tying" can facilitate dominant platforms’ entry into adjacent markets, even when the tied product is of worse quality compared to existing options.

Hunting for a Hot Job in High Tech? Try 'Digitization Economist'

by Roberta Holland

Amazon has more economists on staff than any university economics department, and technology firms are snapping them up the minute they graduate, says Michael Luca. Why? Call it the economics of digitization. Open for comment; Comment(s) posted.

Overcoming the Challenges of Selling Brand New Technology (Hey, Need a 3-D Printer?)

by Michael Blanding

Selling technology that is new to the market involves tricky tradeoffs around prospect targeting, channels, and tactics. Frank Cespedes makes the point with 3-D printers. Open for comment; Comment(s) posted.

Should CEO Satya Nadella Cancel Microsoft’s Contract with ICE?

by James Heskett

SUMMING UP Respondents to this month’s James Heskett column provided a resounding “no” to the question of whether Microsoft CEO Satya Nadella should accede to the wishes of a vocal minority of employees and cancel ICE contracts. Open for comment; Comment(s) posted.

In America, Immigrants Really Do Get the Job Done

by Michael Blanding

Far from being a drain on the US economy, William Kerr’s research finds immigrants are a driver of innovation and entrepreneurship. Open for comment; Comment(s) posted.

Should Intellectual Property be Protected in International Trade?

by James Heskett

SUMMING UP To do business in China, American firms often lose some of their intellectual property. James Heskett's readers think that price is too high. Open for comment; Comment(s) posted.

Distance Still Matters in Business, Despite the Internet

by Sean Silverthorne

The internet makes distance less a problem for conducting business, but geography still matters in the digital age. Shane Greenstein explains why. Open for comment; Comment(s) posted.

Op-Ed: What Mark Zuckerberg Can Learn About Crisis Leadership from Starbucks

by Bill George

Starbucks and Facebook present a contrast in crisis leadership, says Bill George. While Starbucks CEO Kevin Johnson stepped up to take responsibility and met with victims, Mark Zuckerberg delayed action and side-stepped responsibility. Open for comment; Comment(s) posted.

Op-Ed: The Trouble with Tariffs

by Willy C. Shih

The world's economies are interconnected by globalization, which makes threats of tariff wars doubly dangerous, says Willy Shih. Open for comment; Comment(s) posted.