Business Processes: Articles, Research, & Case Studies on Business Processes– HBS Working Knowledge

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08 Feb 2019
Working Paper Summaries

Platform Systems vs. Step Processes—The Value of Options and the Power of Modularity

by Carliss Y. Baldwin

Technology shapes organizations through incentives and rewards. This paper compares the value structure of platform systems and step processes, finding that step processes reward technical integration, unified governance, risk aversion, and the use of direct authority. Platform systems by contrast reward modularity, distributed governance, risk taking, and autonomous decision-making.

15 Oct 2012
Research & Ideas

Why Business IT Innovation is so Difficult

by Maggie Starvish

If done right, IT has the potential to completely transform business by flattening hierarchies, shrinking supply chains, and speeding communications, says professor Kristina Steffenson McElheran. Why, then, do so many companies get it wrong? Closed for comment; 6 Comment(s) posted.

08 Dec 2008
Research & Ideas

Thinking Twice About Supply-Chain Layoffs

by Julia Hanna

Cutting the wrong employees can be counterproductive for retailers, according to research from Zeynep Ton. One suggestion: Pay special attention to staff who handle mundane tasks such as stocking and labeling. Your customers do. Closed for comment; 0 Comment(s) posted.

12 Oct 1999
Research & Ideas

A Perfect Fit: Aligning Organization & Strategy

by Judith A. Ross

Is your company organizationally fit? HBS Professor Michael Beer believes business success is a function of the fit between key organizational variables such as strategy, values, culture, employees, systems, organizational design, and the behavior of the senior management team. Beer and colleague Russell A. Eisenstat have developed a process,termed Organizational Fitness Profiling, by which corporations can cultivate organizational capabilities that enhance their competitiveness. Closed for comment; 0 Comment(s) posted.

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