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    • COVID-19 Business Impact Center
      COVID-19 Business Impact Center
      Cold Call
      A podcast featuring faculty discussing cases they've written and the lessons they impart.
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      • 23 Feb 2021
      • Cold Call Podcast

      Examining Race and Mass Incarceration in the United States

      The late 20th century saw dramatic growth in incarceration rates in the United States. Of the more than 2.3 million people in US prisons, jails, and detention centers in 2020, 60 percent were Black or Latinx. Harvard Business School assistant professor Reshmaan Hussam probes the assumptions underlying the current prison system, with its huge racial disparities, and considers what could be done to address the crisis of the American criminal justice system in her case, “Race and Mass Incarceration in the United States.”  Open for comment; 0 Comment(s) posted.

      Read the Transcript

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      CommunicationRemove Communication →

      New research on communication from Harvard Business School faculty on issues including intentiona nd meaning, communication technology, and communication strategies.
      Page 1 of 72 Results →
      • 16 Feb 2021
      • Working Paper Summaries

      Information Avoidance and Image Concerns

      by Christine L. Exley and Judd B. Kessler

      People avoid information that might compel them to behave more generously. While many people avoid information due to concerns about their self-image, there is a substantial role for other reasons, such as inattention and confusion.

      • 29 Sep 2020
      • Cold Call Podcast

      Employee Performance vs. Company Values: A Manager’s Dilemma

      The Cold Call podcast celebrate its five-year anniversary with a classic case study. Harvard Business School Dean Nitin Nohria discusses the dilemma of how to treat a brilliant individual performer who can't work with colleagues. Open for comment; Comment(s) posted.

      • 28 Sep 2020
      • Research & Ideas

      How Leaders Can Navigate Politicized Conversations and Inspire Collaboration

      by Kristen Senz

      Francesca Gino discusses the psychology of conversation in politicized workplaces and how managers can improve their conversation styles to create high-quality collaboration. Open for comment; Comment(s) posted.

      • 08 Sep 2020
      • Sharpening Your Skills

      Capitalism Works Better When I Can See What You're Doing

      by Sean Silverthorne

      Lower prices. More innovation. Better government. Transparency fuels the basic principles of competitive business and open government. Well, most of the time. Open for comment; Comment(s) posted.

      • 10 Aug 2020
      • Working Paper Summaries

      Collaborating During Coronavirus: The Impact of COVID-19 on the Nature of Work

      by Evan DeFilippis, Stephen Michael Impink, Madison Singell, Jeffrey T. Polzer, and Raffaella Sadun

      This study of 16 cities is the first large-scale analysis of how digital communication patterns have changed in the early stages of the pandemic. The overall pattern of more meetings and more emails points to a spillover of virtual communication beyond normal working hours.

      • 30 Mar 2020
      • Research & Ideas

      The New Rules for Remote Work: Pandemic Edition

      by Dina Gerdeman

      Welcome to the new world of remote work, where employees struggle to learn the rules, managers are unsure how to help them, and organizations get a glimpse into the future. Open for comment; Comment(s) posted.

      • 20 Feb 2020
      • Op-Ed

      Love in the Office Is Wonderful. Except for CEOs.

      by Regina Herzlinger

      Finding love among your office colleagues can be a wonderful thing, and not inevitably career ending. Unless, of course, you are the CEO. Advice to the corporate lovelorn from Regina Herzlinger. Open for comment; Comment(s) posted.

      • 13 Feb 2020
      • Book

      Open Your Organization to Honest Conversations

      by Dina Gerdeman

      When company leaders can't hear the voices of their workers, serious strategic mistakes are likely. Michael Beer discusses ways organizations can build powerful communication channels. Open for comment; Comment(s) posted.

      • 10 Feb 2020
      • Working Paper Summaries

      Fostering Perceptions of Authenticity via Sensitive Self-Disclosure

      by Li Jiang, Maryam Kouchaki, Francesca Gino, Reihane Boghrati, and Leslie John

      By making sensitive self-disclosures, leaders can enhance how authentic their followers perceive them to be, leading to positive interpersonal outcomes and potentially organizational ones as well. Aside from the obvious costs of disclosing weaknesses, leaders may also reap surprising benefits from doing so.

      • 14 Jan 2020
      • Working Paper Summaries

      Engineering Serendipity: The Role of Cognitive Similarity in Knowledge Sharing and Knowledge Production

      by Jacqueline N. Lane, Ina Ganguli, Patrick Gaule, Eva C. Guinan, and Karim R. Lakhani

      By creating opportunities for cross-disciplinary scientists to meet and talk as part of a natural field experiment, this study analyzes and finds evidence for a systematic relationship between knowledge sharing and knowledge production in the sciences. Findings may extend to similar types of cross-disciplinary knowledge-sharing opportunities in other settings.

      • 02 Dec 2019
      • What Do You Think?

      How Does a Company like Boeing Respond to Intense Competitive Pressure?

      by James Heskett

      SUMMING UP: Playing out in real time, Boeing's misguided responses to competitive pressure illustrate organizational "gaps" suffered by many organizations. James Heskett's readers discuss solutions. Open for comment; Comment(s) posted.

      • 25 Nov 2019
      • Research & Ideas

      When Your Passion Works Against You

      by Dina Gerdeman

      Passion is supposed to be the secret sauce that transforms average managers into dynamic leaders. The reality is more complicated, says Jon M. Jachimowicz. Open for comment; Comment(s) posted.

      • 17 Oct 2019
      • Working Paper Summaries

      Persuasion by Populist Propaganda: Evidence from the 2015 Argentine Ballotage

      by Rafael Di Tella, Sebastian Galiani, and Ernesto Schargrodsky

      This paper studies data generated prior to the 2015 Argentine presidential ballotage, when a government propaganda campaign was used to attack the opposition candidate and influence voter preferences. Results show the propaganda was persuasive.

      • 17 Sep 2019
      • Cold Call Podcast

      How a New Leader Broke Through a Culture of Accuse, Blame, and Criticize

      Children’s Hospital & Clinics COO Julie Morath sets out to change the culture by instituting a policy of blameless reporting, which encourages employees to report anything that goes wrong or seems substandard, without fear of reprisal. Professor Amy Edmondson discusses getting an organization into the “High Performance Zone.” Open for comment; Comment(s) posted.

      • 02 May 2019
      • Sharpening Your Skills

      How To Ask Better Questions

      by Kristen Senz

      To make the best decisions, managers must ask the right questions. This collection of past studies by Harvard Business School researchers will help you gather the critical information needed to prepare for action. Open for comment; Comment(s) posted.

      • 15 Apr 2019
      • Research & Ideas

      Infographic: Can I Please Speak to an Actual Person?

      by Katherine Vizcardo and Danielle Kost

      Customers still want the option to access human help in automated service—even if they don't use it, says research by Michelle A. Shell and Ryan W. Buell. Open for comment; Comment(s) posted.

      • 26 Mar 2019
      • Working Paper Summaries

      Mitigating the Negative Effects of Customer Anxiety Through Access to Human Contact

      by Michelle A. Shell and Ryan W. Buell

      Firms increasingly deploy self-service technologies (SSTs) to manage customer interfaces that are inherently stressful. For example, patients may be asked to use kiosks to check themselves into hospitals. This study finds that customer anxiety during SST transactions can reduce customers’ trust in the service provider. Operational design choices may help.

      • 13 Mar 2019
      • Research & Ideas

      Ignore This Advice at Your Own Peril

      by Dina Gerdeman

      Refusing to act on advice from a respected colleague or mentor can backfire and damage your working relationship, a new study says. Hayley Blunden explains the career implications of seeking counsel from others. Open for comment; Comment(s) posted.

      • 11 Mar 2019
      • Research & Ideas

      Branding Sells Cereal, Handbags, and Vacations. Can It Sell a Country?

      by Danielle Kost

      Countries such as Israel now realize they need to engage in public diplomacy as well as foreign diplomacy, and in place branding, not just political advocacy, says Elie Ofek. Open for comment; Comment(s) posted.

      • 11 Feb 2019
      • Working Paper Summaries

      Gender Stereotypes in Deliberation and Team Decisions

      by Katherine B. Coffman, Clio Bryant Flikkema, and Olga Shurchkov

      Professional success requires the ability to contribute ideas, and receive credit for them. This paper explores gender differences in how men and women communicate and reward each other in team decision-making problems. We find that women are recognized less often for their contributions in male-typed domains.

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