Working Knowledge
Business Research for Business Leaders
Filter Results: (82) Arrow Down

CommunicationRemove Communication →

New research on communication from Harvard Business School faculty on issues including intentiona nd meaning, communication technology, and communication strategies.
Page 1 of 82 Results →

All Those Zoom Meetings May Boost Connection and Curb Loneliness

by Michael Blanding

Zoom fatigue became a thing during the height of the pandemic, but research by Amit Goldenberg shows how virtual interactions can provide a salve for isolation. What does this mean for remote and hybrid workplaces?

Extroverts, Your Colleagues Wish You Would Just Shut Up and Listen

by Pamela Reynolds

Extroverts may be the life of the party, but at work, they're often viewed as phony and self-centered, says research by Julian Zlatev and colleagues. Here's how extroverts can show others that they're listening, without muting themselves.

Career Advice for Minorities and Women: Sharing Your Identity Can Open Doors

by Pamela Reynolds

Women and people of color tend to minimize their identities in professional situations, but highlighting who they are often forces others to check their own biases. Research by Edward Chang and colleagues.

Why Digital Is a State of Mind, Not Just a Skill Set

by Sean Silverthorne

You don't have to be a machine learning expert to manage a successful digital transformation. In fact, you only need 30 percent fluency in a handful of technical topics, say Tsedal Neeley and Paul Leonardi in their book, The Digital Mindset.

Silos That Work: How the Pandemic Changed the Way We Collaborate

by Jay Fitzgerald

A study of 360 billion emails shows how remote work isolated teams, but also led to more intense communication within siloed groups. Will these shifts outlast the pandemic? Research by Tiona Zuzul and colleagues. Open for comment; 0 Comments.

What’s Next for Nigerian Production Studio EbonyLife Media?

Re: Andy Wu

After more than 20 years in the media industry in the UK and Nigeria, EbonyLife Media CEO Mo Abudu is considering several strategic changes for her media company’s future. Will her mission to tell authentic African stories to the world be advanced by distributing films and TV shows direct to customers? Or should EbonyLife instead distribute its content through third-party streaming services, like Netflix? Assistant Professor Andy Wu discusses Abudu’s plans for her company in his case, EbonyLife Media. Open for comment; 0 Comments.

Feeling Seen: What to Say When Your Employees Are Not OK

by Pamela Reynolds

Pandemic life continues to take its toll. Managers who let down their guard and acknowledge their employees' emotions can ease distress and build trust, says research by Julian Zlatev and colleagues. Open for comment; 0 Comments.

Scrap the Big New Year's Resolutions. Make 6 Simple Changes Instead.

by Kristen Senz

Self-improvement doesn't need to be painful, especially during a pandemic. Rather than set yet another gym goal, look inward, retrain your brain, and get outside, says Hirotaka Takeuchi. Open for comment; 0 Comments.

Good News for Disgraced Companies: You Can Regain Trust

by Lane Lambert

Companies skilled at building trust focus on four key elements, say Sandra Sucher and Shalene Gupta in their book, The Power of Trust. Open for comment; 0 Comments.

The Pandemic Conversations That Leaders Need to Have Now

by Boris Groysberg, Robin Abrahams, and Katherine Connolly Baden

It's time for leaders to rebuild the bonds that COVID-19 has shaken. First step: Start talking. Boris Groysberg and colleagues share advice for making these conversations meaningful. Open for comment; 0 Comments.

Information Avoidance and Image Concerns

by Christine L. Exley and Judd B. Kessler

People avoid information that might compel them to behave more generously. While many people avoid information due to concerns about their self-image, there is a substantial role for other reasons, such as inattention and confusion.

Employee Performance vs. Company Values: A Manager’s Dilemma

Re: Nitin Nohria

The Cold Call podcast celebrate its five-year anniversary with a classic case study. Harvard Business School Dean Nitin Nohria discusses the dilemma of how to treat a brilliant individual performer who can't work with colleagues. Open for comment; 0 Comments.

How Leaders Can Navigate Politicized Conversations and Inspire Collaboration

by Kristen Senz

Francesca Gino discusses the psychology of conversation in politicized workplaces and how managers can improve their conversation styles to create high-quality collaboration. Open for comment; 0 Comments.

Capitalism Works Better When I Can See What You're Doing

by Sean Silverthorne

Lower prices. More innovation. Better government. Transparency fuels the basic principles of competitive business and open government. Well, most of the time. Open for comment; 0 Comments.

Collaborating During Coronavirus: The Impact of COVID-19 on the Nature of Work

by Evan DeFilippis, Stephen Michael Impink, Madison Singell, Jeffrey T. Polzer, and Raffaella Sadun

This study of 16 cities is the first large-scale analysis of how digital communication patterns have changed in the early stages of the pandemic. The overall pattern of more meetings and more emails points to a spillover of virtual communication beyond normal working hours.

The New Rules for Remote Work: Pandemic Edition

by Dina Gerdeman

Welcome to the new world of remote work, where employees struggle to learn the rules, managers are unsure how to help them, and organizations get a glimpse into the future. Open for comment; 0 Comments.

Love in the Office Is Wonderful. Except for CEOs.

by Regina Herzlinger

Finding love among your office colleagues can be a wonderful thing, and not inevitably career ending. Unless, of course, you are the CEO. Advice to the corporate lovelorn from Regina Herzlinger. Open for comment; 0 Comments.

Open Your Organization to Honest Conversations

by Dina Gerdeman

When company leaders can't hear the voices of their workers, serious strategic mistakes are likely. Michael Beer discusses ways organizations can build powerful communication channels in new video. Open for comment; 0 Comments.

Fostering Perceptions of Authenticity via Sensitive Self-Disclosure

by Li Jiang, Maryam Kouchaki, Francesca Gino, Reihane Boghrati, and Leslie John

By making sensitive self-disclosures, leaders can enhance how authentic their followers perceive them to be, leading to positive interpersonal outcomes and potentially organizational ones as well. Aside from the obvious costs of disclosing weaknesses, leaders may also reap surprising benefits from doing so.

Engineering Serendipity: The Role of Cognitive Similarity in Knowledge Sharing and Knowledge Production

by Jacqueline N. Lane, Ina Ganguli, Patrick Gaule, Eva C. Guinan, and Karim R. Lakhani

By creating opportunities for cross-disciplinary scientists to meet and talk as part of a natural field experiment, this study analyzes and finds evidence for a systematic relationship between knowledge sharing and knowledge production in the sciences. Findings may extend to similar types of cross-disciplinary knowledge-sharing opportunities in other settings.