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    • COVID-19 Business Impact Center
      COVID-19 Business Impact Center
      Cold Call
      A podcast featuring faculty discussing cases they've written and the lessons they impart.
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      • 19 Jan 2021
      • Cold Call Podcast

      Engaging Community to Create Proactive, Equitable Public Safety

      Saint Paul, Minnesota Mayor Melvin Carter swept into office in 2018 promising equity. He wanted a new public safety framework that would be rooted in community. Then, with the COVID-19 pandemic wiping out much of the city’s budget and the May 2020 killing of George Floyd by a police officer in neighboring Minneapolis sparking calls to defund the police, how would Mayor Carter make these changes happen? Professor Mitch Weiss discusses the challenges and rewards of “possibility government” in his case, "Community-First Public Safety."  Open for comment; 0 Comment(s) posted.

      Read the Transcript

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      Communication StrategyRemove Communication Strategy →

      Page 1 of 18 Results
      • 28 Sep 2020
      • Research & Ideas

      How Leaders Can Navigate Politicized Conversations and Inspire Collaboration

      by Kristen Senz

      Francesca Gino discusses the psychology of conversation in politicized workplaces and how managers can improve their conversation styles to create high-quality collaboration. Open for comment; Comment(s) posted.

      • 08 Sep 2020
      • Sharpening Your Skills

      Capitalism Works Better When I Can See What You're Doing

      by Sean Silverthorne

      Lower prices. More innovation. Better government. Transparency fuels the basic principles of competitive business and open government. Well, most of the time. Open for comment; Comment(s) posted.

      • 17 Oct 2019
      • Working Paper Summaries

      Persuasion by Populist Propaganda: Evidence from the 2015 Argentine Ballotage

      by Rafael Di Tella, Sebastian Galiani, and Ernesto Schargrodsky

      This paper studies data generated prior to the 2015 Argentine presidential ballotage, when a government propaganda campaign was used to attack the opposition candidate and influence voter preferences. Results show the propaganda was persuasive.

      • 13 Mar 2019
      • Research & Ideas

      Ignore This Advice at Your Own Peril

      by Dina Gerdeman

      Refusing to act on advice from a respected colleague or mentor can backfire and damage your working relationship, a new study says. Hayley Blunden explains the career implications of seeking counsel from others. Open for comment; Comment(s) posted.

      • 11 Mar 2019
      • Research & Ideas

      Branding Sells Cereal, Handbags, and Vacations. Can It Sell a Country?

      by Danielle Kost

      Countries such as Israel now realize they need to engage in public diplomacy as well as foreign diplomacy, and in place branding, not just political advocacy, says Elie Ofek. Open for comment; Comment(s) posted.

      • 05 Dec 2018
      • Working Paper Summaries

      The Salary Taboo: Privacy Norms and the Diffusion of Information

      by Zoë B. Cullen and Ricardo Perez-Truglia

      Barriers to the diffusion of salary information have implications for a wide range of labor market phenomena. This study of employees of a real organization shows that individuals significantly misinterpret their peers’ salaries, partly due to pervasive preferences for concealing own salary, and a potentially strategic decision of high earners to withhold their personal information.

      • 03 Dec 2018
      • Research & Ideas

      How Companies Can Increase Market Rewards for Sustainability Efforts

      by Rachel Layne

      There is a connection between public sentiment about a company and how the market rewards its corporate social performance, according to George Serafeim. Is your company undervalued? Open for comment; Comment(s) posted.

      • 16 Nov 2017
      • Cold Call Podcast

      Language and Globalization: The Mandate to Speak English at Rakuten

      Re: Tsedal Neeley

      Japan’s largest online retailer, Rakuten, is rapidly expanding into global markets and requiring all employees, where ever they are located, to conduct business in English. Tsedal Neeley discusses the strong connection between language and globalization. Open for comment; Comment(s) posted.

      • 09 Oct 2017
      • Research & Ideas

      Fearing Fox News, Democratic-leaning Companies Delayed Negative Announcements

      by Jen Deaderick

      Jonas Heese and Vishal P. Baloria explore strategies used by companies to reduce the risk of potentially negative press, focusing on Fox News and the 2000 presidential election. Open for comment; Comment(s) posted.

      • 19 Oct 2016
      • Book

      Three Critical Mistakes Digital Businesses Make With Content

      by Michael Blanding

      Do companies really understand the nature of today's digital transformation? Bharat Anand's book The Content Trap offers a new view of digital strategy that shifts the focus from "produce the best content" to "create the best connections." Open for comment; Comment(s) posted.

      • 11 Feb 2016
      • Working Paper Summaries

      Will a Five-Minute Discussion Change Your Mind? A Countrywide Experiment on Voter Choice in France

      by Vincent Pons

      A countrywide field experiment conducted during François Hollande's door-to-door campaign for the 2012 French presidential election finds that one-on-one discussions with campaigners have strong potential to shift people's decisions even when the principal's control on campaign agents is limited. The implications reach beyond political campaigns to persuasive communication directed at consumers, donors, or investors.

      • 11 Feb 2016
      • Working Paper Summaries

      Do Interactions with Candidates Increase Voter Support and Participation? Experimental Evidence from Italy

      by Vincent Pons

      Elections in established democracies regularly attract less than half of the voting-age population. This low electoral participation raises concerns for the overall legitimacy and stability of the democratic regimes. This study of a mid-sized city in northern Italy during the 2014 municipal elections finds that while volunteers’ visits increased participation by a significant 1.8 percentage points, surprisingly the candidates’ own visits affected neither the average voter nor any subgroup of the population, whether defined by age, gender, place of birth, or turnout history.

      • 23 Jul 2012
      • Research & Ideas

      The Power of Conversational Leadership

      by Carmen Nobel

      Communication is always a challenge, especially in multinational corporations. Boris Groysberg and Michael Slind discuss why it makes sense to adopt the principles of face-to-face conversation in organizational communication. Closed for comment; 24 Comment(s) posted.

      • 18 Apr 2011
      • Research & Ideas

      It’s Not Nagging: Why Persistent, Redundant Communication Works

      by Kim Girard

      Managers who inundate their teams with the same messages, over and over, via multiple media, need not feel bad about their persistence. In fact, this redundant communication works to get projects completed quickly, according to new research by Harvard Business School professor Tsedal B. Neeley and Northwestern University's Paul M. Leonardi and Elizabeth M. Gerber. Closed for comment; 65 Comment(s) posted.

      • 22 Nov 2010
      • Research & Ideas

      Seven Strategy Questions: A Simple Approach for Better Execution

      by Robert Simons

      Successful business strategy lies not in having all the right answers, but rather in asking the right questions, says Harvard Business School professor Robert Simons. In an excerpt from his book Seven Strategy Questions, Simons explains how managers can make smarter choices. Closed for comment; 0 Comment(s) posted.

      • 23 Sep 2009
      • Working Paper Summaries

      Operational Failures and Problem Solving: An Empirical Study of Incident Reporting

      by Julia Adler-Milstein, Sara J. Singer & Michael W. Toffel

      Operational failures occur within organizations across all industries, with consequences ranging from minor inconveniences to major catastrophes. How can managers encourage frontline workers to solve problems in response to operational failures? In the health-care industry, the setting for this study, operational failures occur often, and some are reported to voluntary incident reporting systems that are meant to help organizations learn from experience. Using data on nearly 7,500 reported incidents from a single hospital, the researchers found that problem-solving in response to operational failures is influenced by both the risk posed by the incident and the extent to which management demonstrates a commitment to problem-solving. Findings can be used by organizations to increase the contribution of incident reporting systems to operational performance improvement. Key concepts include: Operational failures that trigger more financial and liability risks are associated with more frontline worker problem-solving. By communicating the importance of problem-solving and engaging in problem-solving themselves, line managers can stimulate increased problem-solving among frontline workers. Even without managers' regular engagement in problem-solving, communication about its importance can promote more problem-solving among frontline workers. By explaining some of the variation in responsiveness to operational failures, this study empowers managers to adjust their approach to stimulate more problem-solving among frontline workers. Closed for comment; 0 Comment(s) posted.

      • 29 Jun 2009
      • Sharpening Your Skills

      Sharpening Your Skills: Leading Change

      by Staff

      Nothing like a global recession to test your change-management skills. We dig deep into the Working Knowledge vault to learn about building a business in a down economy, motivating the troops, and other current topics. Closed for comment; 0 Comment(s) posted.

      • 30 May 2005
      • Research & Ideas

      Six Steps for Making Your Threat Credible

      by Deepak Malhotra

      It damages your reputation, your company, and the deal if you make empty threats in negotiation. In this article from Negotiation, HBS professor Deepak Malhotra explains six steps for powerful follow-through. Closed for comment; 0 Comment(s) posted.

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