- 30 Oct 2017
- Research & Ideas
Asking Questions Can Get You a Better Job or a Second Date
Knowing how to keep a conversation going can improve your career as well as your social life, according to research by Alison Wood Brooks and colleagues. Open for comment; Comment(s) posted.
- 04 Feb 2014
- What Do You Think?
Has Listening Become a Lost Art?
Summing Up: Managers may have ears, but do they use them? Jim Heskett's readers offer opinions on why listening might be a lost art. Closed for comment; 30 Comment(s) posted.
Infographic: Can I Please Speak to an Actual Person?
Customers still want the option to access human help in automated service—even if they don't use it, says research by Michelle A. Shell and Ryan W. Buell. Open for comment; Comment(s) posted.