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    • COVID-19 Business Impact Center
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      Cold Call
      A podcast featuring faculty discussing cases they've written and the lessons they impart.
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      • 05 Jan 2021
      • Cold Call Podcast

      Using Behavioral Science to Improve Well-Being for Social Workers

      For child and family social workers, coping with the hardships of children and parents is part of the job. But that can cause a lot of stress. Is it possible for financially constrained organizations to improve social workers’ well-being using non-cash rewards, recognition, and other strategies from behavioral science? Assistant Professor Ashley Whillans describes the experience of Chief Executive Michael Sanders’ at the UK’s What Works Centre for Children’s Social Care, as he led a research program aimed at improving the morale of social workers in her case, “The What Works Centre: Using Behavioral Science to Improve Social Worker Well-being.”  Open for comment; 0 Comment(s) posted.

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      Interactive CommunicationRemove Interactive Communication →

      Page 1 of 3 Results
      • 15 Apr 2019
      • Research & Ideas

      Infographic: Can I Please Speak to an Actual Person?

      by Katherine Vizcardo and Danielle Kost

      Customers still want the option to access human help in automated service—even if they don't use it, says research by Michelle A. Shell and Ryan W. Buell. Open for comment; Comment(s) posted.

      • 30 Oct 2017
      • Research & Ideas

      Asking Questions Can Get You a Better Job or a Second Date

      by Rachel Layne

      Knowing how to keep a conversation going can improve your career as well as your social life, according to research by Alison Wood Brooks and colleagues. Open for comment; Comment(s) posted.

      • 04 Feb 2014
      • What Do You Think?

      Has Listening Become a Lost Art?

      by James Heskett

      Summing Up: Managers may have ears, but do they use them? Jim Heskett's readers offer opinions on why listening might be a lost art. Closed for comment; 30 Comment(s) posted.

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