Interpersonal Communication
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- 29 Sep 2020
- Cold Call Podcast
Employee Performance vs. Company Values: A Manager’s Dilemma
The Cold Call podcast celebrate its five-year anniversary with a classic case study. Harvard Business School Dean Nitin Nohria discusses the dilemma of how to treat a brilliant individual performer who can't work with colleagues. Open for comment; Comment(s) posted.
- 28 Sep 2020
- Research & Ideas
How Leaders Can Navigate Politicized Conversations and Inspire Collaboration
Francesca Gino discusses the psychology of conversation in politicized workplaces and how managers can improve their conversation styles to create high-quality collaboration. Open for comment; Comment(s) posted.
- 20 Feb 2020
- Op-Ed
Love in the Office Is Wonderful. Except for CEOs.
Finding love among your office colleagues can be a wonderful thing, and not inevitably career ending. Unless, of course, you are the CEO. Advice to the corporate lovelorn from Regina Herzlinger. Open for comment; Comment(s) posted.
- 10 Feb 2020
- Working Paper Summaries
Fostering Perceptions of Authenticity via Sensitive Self-Disclosure
By making sensitive self-disclosures, leaders can enhance how authentic their followers perceive them to be, leading to positive interpersonal outcomes and potentially organizational ones as well. Aside from the obvious costs of disclosing weaknesses, leaders may also reap surprising benefits from doing so.
- 14 Jan 2020
- Working Paper Summaries
Engineering Serendipity: The Role of Cognitive Similarity in Knowledge Sharing and Knowledge Production
By creating opportunities for cross-disciplinary scientists to meet and talk as part of a natural field experiment, this study analyzes and finds evidence for a systematic relationship between knowledge sharing and knowledge production in the sciences. Findings may extend to similar types of cross-disciplinary knowledge-sharing opportunities in other settings.
- 02 Dec 2019
- What Do You Think?
How Does a Company like Boeing Respond to Intense Competitive Pressure?
SUMMING UP: Playing out in real time, Boeing's misguided responses to competitive pressure illustrate organizational "gaps" suffered by many organizations. James Heskett's readers discuss solutions. Open for comment; Comment(s) posted.
- 17 Sep 2019
- Cold Call Podcast
How a New Leader Broke Through a Culture of Accuse, Blame, and Criticize
Children’s Hospital & Clinics COO Julie Morath sets out to change the culture by instituting a policy of blameless reporting, which encourages employees to report anything that goes wrong or seems substandard, without fear of reprisal. Professor Amy Edmondson discusses getting an organization into the “High Performance Zone.” Open for comment; Comment(s) posted.
- 02 May 2019
- Sharpening Your Skills
How To Ask Better Questions
To make the best decisions, managers must ask the right questions. This collection of past studies by Harvard Business School researchers will help you gather the critical information needed to prepare for action. Open for comment; Comment(s) posted.
- 26 Mar 2019
- Working Paper Summaries
Mitigating the Negative Effects of Customer Anxiety Through Access to Human Contact
Firms increasingly deploy self-service technologies (SSTs) to manage customer interfaces that are inherently stressful. For example, patients may be asked to use kiosks to check themselves into hospitals. This study finds that customer anxiety during SST transactions can reduce customers’ trust in the service provider. Operational design choices may help.
- 11 Feb 2019
- Working Paper Summaries
Gender Stereotypes in Deliberation and Team Decisions
Professional success requires the ability to contribute ideas, and receive credit for them. This paper explores gender differences in how men and women communicate and reward each other in team decision-making problems. We find that women are recognized less often for their contributions in male-typed domains.
- 12 Nov 2018
- Research & Ideas
'Always On' Isn't Always Best for Team Decision-Making
Is it possible for teams to communicate too frequently? Research by Ethan Bernstein and colleagues suggests that groups that meet less often may be better at problem-solving. Open for comment; Comment(s) posted.
- 11 Apr 2018
- Research & Ideas
Sexual Harassment: What Employers Should Do Now
Organizations are realizing they are not doing enough to stop the inappropriate behavior that can lead to an awkward office environment, lawsuits, and reputation damage. Open for comment; Comment(s) posted.
- 18 Mar 2018
- Working Paper Summaries
Thanks for Nothing: Expressing Gratitude Invites Exploitation by Competitors
Think more carefully and strategically about expressing gratitude while negotiations are still underway. Even if negotiators feel grateful for concessions from a counterpart, it may not help them, and it might even hurt them, to express it then and there. Wait until the deal is done before saying thanks.
- 16 Mar 2018
- Working Paper Summaries
Amount and Diversity of Digital Emotional Expression Predicts Happiness
Emoticons might seem trivial because they require just the tap of a finger, but this study shows how emoticons make a difference in overall emotion expression. People use emoticons to highlight the emotions they intend to convey, and emoticons also serve as predictors—and causes—of happiness and well-being.
- 15 Mar 2018
- Working Paper Summaries
Backhanded Compliments: How Negative Comparisons Undermine Flattery
Backhanded compliments seem like praise but can leave a sting. This study explores the psychology of backhanded compliments. Flatterers deploy backhanded compliments to garner liking while conveying social status. Recipients view praise of this kind as strategic put-downs and penalize would-be flatterers even as the backhanded compliment undermines their motivation and perseverance.
- 04 May 2017
- Cold Call Podcast
Leading a Team to the Top of Mount Everest
In a podcast, Amy Edmondson describes how students learn about team communication and decision making by making a simulated climb up Mount Everest. Open for comment; Comment(s) posted.
- 02 May 2016
- Research & Ideas
Why People Don’t Vote--and How a Good Ground Game Helps
Recent research by Vincent Pons shows that campaigners knocking on the doors of potential voters not only improves overall turnout but helps individual candidates win more of those votes. Open for comment; Comment(s) posted.
- 11 Feb 2016
- Working Paper Summaries
Do Interactions with Candidates Increase Voter Support and Participation? Experimental Evidence from Italy
Elections in established democracies regularly attract less than half of the voting-age population. This low electoral participation raises concerns for the overall legitimacy and stability of the democratic regimes. This study of a mid-sized city in northern Italy during the 2014 municipal elections finds that while volunteers’ visits increased participation by a significant 1.8 percentage points, surprisingly the candidates’ own visits affected neither the average voter nor any subgroup of the population, whether defined by age, gender, place of birth, or turnout history.
- 11 Feb 2016
- Working Paper Summaries
Will a Five-Minute Discussion Change Your Mind? A Countrywide Experiment on Voter Choice in France
A countrywide field experiment conducted during François Hollande's door-to-door campaign for the 2012 French presidential election finds that one-on-one discussions with campaigners have strong potential to shift people's decisions even when the principal's control on campaign agents is limited. The implications reach beyond political campaigns to persuasive communication directed at consumers, donors, or investors.
Information Avoidance and Image Concerns
People avoid information that might compel them to behave more generously. While many people avoid information due to concerns about their self-image, there is a substantial role for other reasons, such as inattention and confusion.