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New research on management from Harvard Business School faculty on issues including management strategy, accountability, design and succession planning.
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McDonald’s and the Post #MeToo Rules of Sex in the Workplace

by Avery Forman

As #MeToo cast a spotlight on harassment in the workplace, former McDonald's CEO Stephen Easterbrook went from savior to pariah. Drawing from a series of case studies, Lynn Paine outlines seven lessons all corporate boards can take away from the scandal to improve culture and prevent abuse of power.

Post-CrowdStrike, Six Questions to Test Your Company's Operational Resilience

by Hise Gibson and Anita Lynch

Companies unprepared for disasters risk not only their competitive advantage but their very existence. Hise Gibson and Anita Lynch break down what a company needs to build its operational resilience, starting with its people, processes, and technology.

Why Companies Shouldn't Delay Software Updates—Even After CrowdStrike's Flaw

by Jay Fitzgerald

The CrowdStrike outage created a new sense of urgency for companies to protect their tech systems. A study by Shane Greenstein and colleagues illustrates just how many companies are vulnerable to cyberattacks and other threats simply because they put off updating their software.

Transforming the Workplace for People with Disabilities

Re: Lakshmi Ramarajan

In 2019, Nadine Vogel, founder and CEO of Springboard Consulting, needed to decide the best path forward to grow her small consulting firm. Springboard works with Fortune 500 companies on issues related to disability and the workforce. Should Vogel expand the topics she works on with her current clients, or should she explore the possibility of moving into a new market of smaller businesses? Vogel joins Harvard Business School professor Lakshmi Ramarajan and Harvard Kennedy School professor Hannah Riley Bowles to discuss her experience starting and scaling her firm, while also being a caregiver to two children with disabilities, in the case, “Nadine Vogel: Transforming the Marketplace, Workplace, and Workforce for People with Disabilities.”

Corporate Boards Are Failing in Their No. 1 Duty

by Bill George

General Electric, Wells Fargo, and Boeing all chose the wrong CEOs for the job, says Bill George, creating big problems for the companies. George outlines five common mistakes boards of directors make when selecting leaders and provides advice for picking the appropriate person for this all-important role.

Are Management Consulting Firms Failing to Manage Themselves?

by David Fubini

In response to unprecedented client demand a few years ago, consulting firms went on a growth-driven hiring spree, but now many of these firms are cutting back staff. David Fubini questions whether strategy firms, which are considered experts at solving a variety of problems for clients, are struggling to apply their own management principles internally to address their current challenges.

The Critical Computer Science Principles Every Strategic Leader Needs to Know

by Ben Rand

Technology is such an integral part of so many industries now that business executives can't afford to leave all the digital know-how to their tech teams. Andy Wu explains the five essential principles of computer science that all leaders need to grasp to gain an edge.

Rapport: The Hidden Advantage That Women Managers Bring to Teams

by Kara Baskin

Lack of communication between managers and their employees can hurt productivity and even undermine the customer experience. Female managers are more adept at building rapport among mixed-gender teams, which can improve an organization’s performance, says research by Jorge Tamayo.

How Natural Winemaker Frank Cornelissen Innovated While Staying True to His Brand

Re: Tiona W. Zuzul

In 2018, artisanal Italian vineyard Frank Cornelissen was one of the world’s leading producers of natural wine. But when weather-related conditions damaged that year’s grapes, founder Frank Cornelissen had to decide between staying true to the tenets of natural wine making or breaking with his public beliefs to save that year’s grapes by adding sulfites. Harvard Business School assistant professor Tiona Zuzul discusses the importance of staying true to your company’s principles while remaining flexible enough to welcome progress in the case, Frank Cornelissen: The Great Sulfite Debate.

Navigating Consumer Data Privacy in an AI World

by Rachel Layne

Consumers expect companies to do everything they can to protect their personal data, but breaches continue to happen at an alarming rate. Eva Ascarza and Ta-Wei Huang say companies must take bold steps to proactively manage customers’ sensitive data if they want to earn trust and remain competitive.

Lessons in Business Innovation from Legendary Restaurant elBulli

Re: Michael I. Norton

Ferran Adrià, chef at legendary Barcelona-based restaurant elBulli, was facing two related decisions. First, he and his team must continue to develop new and different dishes for elBulli to guarantee a continuous stream of innovation, the cornerstone of the restaurant's success. But they also need to focus on growing the restaurant’s business. Can the team balance both objectives? Professor Michael I. Norton discusses the connections between creativity, emotions, rituals, and innovation – and how they can be applied to other domains – in the case, “elBulli: The Taste of Innovation,” and his new book, The Ritual Effect.

Deion Sanders' Prime Lessons for Leading a Team to Victory

by Avery Forman

The former star athlete known for flash uses unglamorous command-and-control methods to get results as a college football coach. Business leaders can learn 10 key lessons from the way 'Coach Prime' builds a culture of respect and discipline without micromanaging, says Hise Gibson.

What's Enough to Make Us Happy?

by James Heskett

Experts say happiness is often derived by a combination of good health, financial wellbeing, and solid relationships with family and friends. But are we forgetting to take stock of whether we have enough of these things? asks James Heskett. Open for comment; 0 Comments.

Employees Out Sick? Inside One Company's Creative Approach to Staying Productive

by Michael Blanding

Regular absenteeism can hobble output and even bring down a business. But fostering a collaborative culture that brings managers together can help companies weather surges of sick days and no-shows. Research by Jorge Tamayo shows how.

Publish or Perish: What the Research Says About Productivity in Academia

by Ben Rand

Universities tend to evaluate professors based on their research output, but does that measure reflect the realities of higher ed? A study of 4,300 professors by Kyle Myers, Karim Lakhani, and colleagues probes the time demands, risk appetite, and compensation of faculty.

Beyond Goals: David Beckham's Playbook for Mobilizing Star Talent

by Avery Forman

Reach soccer's pinnacle. Become a global brand. Buy a team. Sign Lionel Messi. David Beckham makes success look as easy as his epic free kicks. But leveraging world-class talent takes discipline and deft decision-making, as case studies by Anita Elberse reveal. What could other businesses learn from his ascent?

Is Your Workplace Biased Against Introverts?

by Ben Rand

Extroverts are more likely to express their passion outwardly, giving them a leg up when it comes to raises and promotions, according to research by Jon Jachimowicz. Introverts are just as motivated and excited about their work, but show it differently. How can managers challenge their assumptions?

The Middle Manager of the Future: More Coaching, Less Commanding

by Ben Rand

Skilled middle managers foster collaboration, inspire employees, and link important functions at companies. An analysis of more than 35 million job postings by Letian Zhang paints a counterintuitive picture of today's midlevel manager. Could these roles provide an innovation edge?

Why Boeing’s Problems with the 737 MAX Began More Than 25 Years Ago

by Bill George

Aggressive cost cutting and rocky leadership changes have eroded the culture at Boeing, a company once admired for its engineering rigor, says Bill George. What will it take to repair the reputational damage wrought by years of crises involving its 737 MAX?

How SolarWinds Responded to the 2020 SUNBURST Cyberattack

Re: Frank Nagle

In December of 2020, SolarWinds learned that they had fallen victim to hackers. Unknown actors had inserted malware called SUNBURST into a software update, potentially granting hackers access to thousands of its customers’ data, including government agencies across the globe and the US military. General Counsel Jason Bliss needed to orchestrate the company’s response without knowing how many of its 300,000 customers had been affected, or how severely. What’s more, the existing CEO was scheduled to step down and incoming CEO Sudhakar Ramakrishna had yet to come on board. Bliss needed to immediately communicate the company’s action plan with customers and the media. In this episode of Cold Call, Professor Frank Nagle discusses SolarWinds’ response to this supply chain attack in the case, “SolarWinds Confronts SUNBURST.”