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New research on management from Harvard Business School faculty on issues including management strategy, accountability, design and succession planning.
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The Creative Consulting Company

by Robert S. Kaplan, Richard Nolan, and David P. Norton

Management theories cannot be tested in laboratories; they must be applied, tested, and extended in real organizations. For this reason the most creative consulting companies balance conflicting demands between short‐term business development and long‐term knowledge creation.

The Transformation of Microsoft

Re: C. Fritz Foley

In early 2015, Microsoft CFO Amy Hood and the rest of senior leadership faced a fundamental choice. Was the company ready to invest in long-term growth at the expense of some short-term profit? Professor Fritz Foley discusses how executives thought through the tradeoffs. Open for comment; Comment(s) posted.

A Measure of Risk Appetite for the Macroeconomy

by Carolin E. Pflueger, Emil Siriwardane, and Adi Sunderam

This paper sheds new light on connections between financial markets and the macroeconomy. It shows that investors’ appetite for risk—revealed by common movements in the pricing of volatile securities—helps determine economic outcomes and real interest rates.

Cut Salaries or Cut People? The Best Way to Survive a Downturn

by Rachel Layne

When times are tight, companies usually respond with employee layoffs. But what if they held on to workers and cut their salaries instead? New research by Christopher Stanton and colleagues has the answer. Open for comment; Comment(s) posted.

Careem: Riding the First Unicorn in the Middle East

Re: Shikhar Ghosh

Doubling in size every two-and-a-half months, ride-hailing service Careem was experiencing growing pains operationally and culturally. Shikhar Ghosh discusses how the founders struggled to keep its 4 million customers satisfied. Open for comment; Comment(s) posted.

How Companies Managed Risk (and Even Benefitted) in World War Internment Camps

by Julia Hanna

Foreign businesses located in at-war countries are often victims of expropriation. Historian Valeria Giacomin explores how German businesses in the United Kingdom and India mitigated risk and even benefitted when their employees were placed in internment camps during the World Wars. Open for comment; Comment(s) posted.

'Candy Crush' Was a Blockbuster; Can King Digital Capitalize?

Re: Jeffrey F. Rayport

The mobile game "Candy Crush Saga" was a megahit for Riccardo Zacconi and his studio, King Digital Entertainment. But can he scale up the business to include several hundred titles? A Cold Call podcast with Jeffrey Rayport. Open for comment; Comment(s) posted.

Op-Ed: What Mark Zuckerberg Can Learn About Crisis Leadership from Starbucks

by Bill George

Starbucks and Facebook present a contrast in crisis leadership, says Bill George. While Starbucks CEO Kevin Johnson stepped up to take responsibility and met with victims, Mark Zuckerberg delayed action and side-stepped responsibility. Open for comment; Comment(s) posted.

Amazoned: Is Any Industry Safe?

by Sean Silverthorne

Like the Amazon River itself, Jeff Bezos's company cuts a powerful, meandering channel through the business landscape, changing every industry it touches. Open for comment; Comment(s) posted.

In Search of Organizational Alignment Using a 360° Assessment System: Evidence from a Retail Chain

by Carolyn Deller, Susanna Gallani, and Tatiana Sandino

This study assesses a values-based 360° performance measurement system implemented at an Indian retail chain that led to improvements on financial performance, but not on desired non-financial dimensions.

How 'Teaming' Saved 33 Lives in the Chilean Mining Disaster

by Amy C. Edmondson

Teams composed of people from across expertise areas can create solutions beyond what any one agency can deliver, says Amy Edmondson. Just ask several dozen Chilean workers rescued from a mine collapse. Open for comment; Comment(s) posted.

Personality Traits of Entrepreneurs: A Review of Recent Literature

by Sari Pekkala Kerr, William R. Kerr, and Tina Xu

This paper brings together recent findings in the academic literature on the prevalence of various personality traits among entrepreneurs and their impact on venture performance. It focuses on three themes: (1) personality traits of entrepreneurs and how they compare to other groups; (2) attitudes towards risk that entrepreneurs display; and (3) overall goals and aspirations that entrepreneurs bring to their pursuits.

The Use and Misuse of Patent Data: Issues for Corporate Finance and Beyond

by Josh Lerner and Amit Seru

Corporate finance researchers who analyze patent data are at risk of making highly predictable errors. The problem arises from dramatic changes in the direction and location of technological innovation (and patenting practice) over recent decades. This paper explains the pitfalls and suggests practical steps for avoiding them.

Equity Concerns Are Narrowly Framed

by Christine L. Exley and Judd B. Kessler

This paper based on a large online study finds that individuals tend to differentiate in their concerns about fairness along specific dimensions, especially time and money, and are much more worried about fairness in one (time) than the other (money). These attitudes may help explain a seemingly wide variety of phenomena.

What Are the Real Lessons of the Wells Fargo Case?

by James Heskett

SUMMING UP James Heskett's readers identify key failures in Wells Fargo's culture and leadership. Open for comment; Comment(s) posted.

Will Machine Learning Make You a Better Manager?

by Michael Blanding

Big data...artificial intelligence...Internet of Things. These technologies have taken their shares of the headlines the past few years, but now machine learning is the buzz. Mike Teodorescu explains how it is changing the lives of consumers and businesses. Open for comment; Comment(s) posted.

How Economic Clusters Drive Globalization

by Julia Hanna

Historical research by Valeria Giacomin shows that industrial clusters, often cited in explaining local economic growth, have had a much wider impact, especially in developing countries. Open for comment; Comment(s) posted.

Healthy Business? Managerial Education and Management in Healthcare

by Nicholas Bloom, Raffaella Sadun, Renata Lemos, and John Van Reenen

A hospital's proximity to a university supplying both business and clinical education is associated with higher management practice scores and better clinical outcomes.

An Invitation to Market Design

by Scott Duke Kominers, Alexander Teytelboym, and Vincent P. Crawford

Effective market design can improve liquidity, efficiency, and equity in markets. This paper illustrates best practices in market design through three examples: the design of medical residency matching programs, a scrip system to allocate food donations to food banks, and the recent “Incentive Auction” that reallocated wireless spectrum from television broadcasters to telecoms.

Structural Transformation: A Competitiveness-based View

by Christian Ketels

A critical challenge for many economies is how to accelerate structural change when market forces alone seem insufficient. This paper explores the relationship between two approaches. The Structural Transformation framework argues for identifying and supporting target sectors in line with ‘latent’ competitive advantages. The competitiveness framework emphasizes the need to systematically strengthen competitive advantages, with new sectors the outcome rather than the driver of competitiveness upgrading.