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    • COVID-19 Business Impact Center
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      Cold Call
      A podcast featuring faculty discussing cases they've written and the lessons they impart.
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      • 05 Jan 2021
      • Cold Call Podcast

      Using Behavioral Science to Improve Well-Being for Social Workers

      For child and family social workers, coping with the hardships of children and parents is part of the job. But that can cause a lot of stress. Is it possible for financially constrained organizations to improve social workers’ well-being using non-cash rewards, recognition, and other strategies from behavioral science? Assistant Professor Ashley Whillans describes the experience of Chief Executive Michael Sanders’ at the UK’s What Works Centre for Children’s Social Care, as he led a research program aimed at improving the morale of social workers in her case, “The What Works Centre: Using Behavioral Science to Improve Social Worker Well-being.”  Open for comment; 0 Comment(s) posted.

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      Management SystemsRemove Management Systems →

      Page 1 of 3 Results
      • 17 Dec 2019
      • Cold Call Podcast

      Under Pressure, Oxxo Rethinks the Convenience Store

      Re: Tatiana Sandino

      Mexican convenience store chain Oxxo dominated its market—until its chief rival doubled in size almost overnight. Professor Tatiana Sandino discusses her recent case study CEO Eduardo Padilla's response. Open for comment; Comment(s) posted.

      • 25 Nov 2019
      • Working Paper Summaries

      The Effect of Systems of Management Controls on Misreporting

      by Aishwarrya Deore, Susanna Gallani, and Ranjani Krishnan

      This study provides insights for designing effective management control systems. Managers must select their individual management control practices with care, craft mission statements to convey clear messages that drive organizational alignment with the firm’s overall goals, and consider the effects of interaction between components of their system of controls.

      • 19 Jul 2016
      • Working Paper Summaries

      Towards a Prescriptive Theory of Dynamic Capabilities: Connecting Strategic Choice, Learning, and Competition

      by Gary P. Pisano

      This paper explore how firms’ choices about capability investments shape competitive outcomes. In essence, while general-purpose management capabilities rooted in such activities as quality management systems and corporate governance may contribute to performance differences across firms, firms also need to develop market-specific capabilities to compete. It is also crucial to manage two types of uncertainty: supply side uncertainty to create new capabilities and demand side uncertainty about the value of those capabilities.

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