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    OperationsRemove Operations →

    New research on business operations from Harvard Business School faculty on issues including the digital supply chain, supply chain strategy, outsourcing and evolving skillsets.
    Page 1 of 205 Results →
    • 05 May 2022
    • Research & Ideas

    Why Companies Raise Their Prices: Because They Can

    by Rachel Layne

    Markups on household items started climbing years before the COVID-19 pandemic. Companies have realized just how much consumers will pay for the brands they love, says research by Alexander MacKay. Closed for comment; 0 Comments.

    • 31 Mar 2022
    • Op-Ed

    Navigating the ‘Bermuda Triangle’ in Professional Services

    by Ashish Nanda

    Not all companies need to scale. Ashish Nanda explores a crucial choice that leaders of professional services firms face as their organizations grow. Open for comment; 0 Comments.

    • 28 Feb 2022
    • Research & Ideas

    How Racial Bias Taints Customer Service: Evidence from 6,000 Hotels

    by Pamela Reynolds

    Hotel concierges provide better service to white customers than Black and Asian customers, says research by Alexandra Feldberg and colleague. They offer three strategies to help companies detect bias on the front line. Open for comment; 0 Comments.

    • 10 Feb 2022
    • Research & Ideas

    Why Are Prices So High Right Now—and Will They Ever Return to Normal?

    by Rachel Layne

    And when will sold-out products return to store shelves? The answers aren't so straightforward. Research by Alberto Cavallo probes the complex interplay of product shortages, prices, and inflation. Open for comment; 0 Comments.

    • 10 Jan 2022
    • Research & Ideas

    How to Get Companies to Make Investments That Benefit Everyone

    by Lane Lambert

    Want more organizations to give back to their communities? Frank Nagle says the success of open source software offers an innovative—and unexpected—roadmap for social good. Open for comment; 0 Comments.

    • 19 Oct 2021
    • Research & Ideas

    Fed Up Workers and Supply Woes: What's Next for Dollar Stores?

    by Christine Pazzanese, Harvard Gazette

    Willy Shih discusses how higher costs, shipping delays, and worker shortages are putting the dollar store business model to the test ahead of the critical holiday shopping season. Open for comment; 0 Comments.

    • 19 Oct 2021
    • Cold Call Podcast

    Should Global Beer Company Molson Coors Dive into the Cannabis Beverages Business?

    Re: Derek C. M. van Bever

    In March 2019, Molson Coors CEO Mark Hunter considered a request to pull forward $65 million to build a facility in Canada to produce cannabis beverages. This request was not part of the original plan to test the waters with a few products in a small geography to see if there was a viable market opportunity, given that there was no legal market yet. It's this change in direction that gives Hunter pause. Should he approve the request, or push the team back to the original, more conservative plan? Senior Lecturer Derek van Bever and Steve Kaufman discuss balancing exploitation versus exploration inside this global brewing company in the case, "Beyond Beer: Brewing Innovation at Molson Coors." Open for comment; 0 Comments.

    • 29 Sep 2021
    • Research & Ideas

    For Entrepreneurs, Blown Deadlines Can Crush Big Ideas

    by Rachel Layne

    After a successful launch, entrepreneurs struggle to anticipate the complexities of product upgrades, says research by Andy Wu and Aticus Peterson. They offer three tips to help startups avoid disastrous delays. Open for comment; 0 Comments.

    • 24 May 2021
    • Op-Ed

    Can Fabric Waste Become Fashion’s Resource?

    by Geoffrey Jones and Shelly Xu

    COVID-19 worsened the textile waste crisis. Now it's time for the fashion industry to address this spiraling problem, say Geoffrey Jones and Shelly Xu. Open for comment; 0 Comments.

    • 30 Mar 2021
    • Working Paper Summaries

    Kidney Exchange: An Operations Perspective

    by Itai Ashlagi and Alvin E. Roth

    Kidney exchange has become a standard form of transplantation in the United States and a few other countries in part because of exchange process improvements. However, much more needs to be done: There are still many more patients in need of transplants than can be saved.

    • 25 Jan 2021
    • Working Paper Summaries

    India’s Food Supply Chain During the Pandemic

    by Matt Lowe, G V Nadhanael, and Benjamin N. Roth

    Policy makers in the developing world face important tradeoffs in reacting to a pandemic. The quick and complete recovery of India’s food supply chain suggests that strict lockdown measures at the onset of pandemics need not cause long-term economic damage.

    • 09 Oct 2020
    • Working Paper Summaries

    Where the Cloud Rests: The Economic Geography of Data Centers

    by Shane Greenstein and Tommy Pan Fang

    This study quantifies how data center managers make a trade-off between the setup and operational costs of running a facility and capturing local demand.

    • 29 Sep 2020
    • Working Paper Summaries

    Centrino and the Restructuring of Wi-Fi Supply

    by Roberto Fontana and Shane Greenstein

    This study examines Intel’s launch of Centrino and interprets it as a platform leader’s attempt to restructure a supply chain.

    • 20 Aug 2020
    • Working Paper Summaries

    Can Shared Service Delivery Increase Customer Engagement? A Study of Shared Medical Appointments

    by Ryan W. Buell, Kamalini Ramdas, and Nazlı Sönmez

    Shared service delivery means that customers are served in groups rather than individually. Results from a large-scale study of glaucoma follow-up appointments at a major eye hospital indicate that shared service delivery can significantly improve patients’ verbal and non-verbal engagement.

    • 02 Aug 2020
    • What Do You Think?

    Is the 'Experimentation Organization' Becoming the Competitive Gold Standard?

    by James Heskett

    SUMMING UP: Digital experimentation is gaining momentum as an everyday habit in many organizations, especially those in high tech, say James Heskett's readers. Open for comment; 0 Comments.

    • 28 Jul 2020
    • Research & Ideas

    Racism and Digital Design: How Online Platforms Can Thwart Discrimination

    by Kristen Senz

    Poor design decisions contribute to racial discrimination on many online platforms. Michael Luca and colleagues offer tips for reducing the risk, used by Airbnb and other companies. Open for comment; 0 Comments.

    • 19 Jul 2020
    • Working Paper Summaries

    Open Source Software and Global Entrepreneurship

    by Nataliya Langburd Wright, Frank Nagle, and Shane Greenstein

    Does more activity in open source software development lead to increased entrepreneurial activity and, if so, how much, and in what direction? This study measures how participation on the GitHub open source platform affects the founding of new ventures globally.

    • 14 Jul 2020
    • Research & Ideas

    Restarting Under Uncertainty: Managerial Experiences from Around the World

    by Raffaella Sadun, Andrea Bertoni, Alexia Delfino, Giovanni Fassio, and Mariapaola Testa

    A survey of 50 companies across countries and industries reveals business leaders are hard at work adapting to the COVID threat. Research by Raffaella Sadun and colleagues. Open for comment; 0 Comments.

    • 12 Jun 2020
    • Working Paper Summaries

    Corporate Resilience and Response During COVID-19

    by Alex Cheema-Fox, Bridget LaPerla, George Serafeim, and Hui (Stacie) Wang

    Investors look for evidence during a market crisis that a company is resilient. This study includes findings that challenge the notion that companies need to adopt practices that hurt their employees because investors want them to do so.

    • 11 Jun 2020
    • In Practice

    Are Digital Organizations Better at Overcoming COVID?

    by Danielle Kost

    Experts from Harvard Business School's Digital Initiative discuss how technology is helping leading companies gain an edge during the coronavirus pandemic. Open for comment; 0 Comments.

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