
- 20 Apr 2021
- Cold Call Podcast
What Went Wrong with the Boeing 737 Max?
How did the evolution of Boeing’s organization and management lead up to two tragic plane crashes—the crash of Lion Air flight 610 on October 29, 2018, in Indonesia, and the crash of Ethiopian Airlines flight 302 on March 9, 2019, in Ethiopia—in which a total of 346 people died? What role did cost cutting, FAA pressure, and CEO succession play in laying the foundation for this tragedy? Professor Bill George discusses the long roots that ultimately led to two tragic Boeing 737 Max crashes, and examines the response of Boeing executives to the crisis in his case, “What Went Wrong with Boeing's 737 Max?” Open for comment; 0 Comment(s) posted.
Organizational Change and Adaptation
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- 13 Jan 2021
- Research & Ideas
How 'Small C' Change Can Beat Large-Scale Rebuilding
Many business leaders are convinced that large-scale change is necessary to bounce back from difficult times. But a professional soccer team's surprise success shows that smaller measures can work better, write Boris Groysberg and colleagues. Open for comment; Comment(s) posted.

- 29 Jul 2020
- Working Paper Summaries
What Jobs Are Being Done at Home During the COVID-19 Crisis? Evidence from Firm-Level Surveys
At least 16 percent of American workers will switch from office-based settings to working at home at least two days per week after COVID-19 subsides. This has significant implications for companies, employees, and policymakers alike.
- 01 May 2020
- What Do You Think?
Does Remote Work Mix with Organizational Culture?
SUMMING UP: Readers who themselves work from home think differently about how organizations should respond to remote work initiatives. James Heskett sums up the dicussion. Open for comment; Comment(s) posted.

- 27 Apr 2020
- Research & Ideas
How Remote Work Changes What We Think About Onboarding
COVID-19 has turned many companies into federations of remote workplaces, but without guidance on how their onboarding of new employees must change, says Boris Groysberg. Open for comment; Comment(s) posted.

- 30 Mar 2020
- Research & Ideas
Readers Ask: I Need Tips for Working at Home
Working at home brings with it confusing new rules of conduct. Remote work expert Prithwiraj Choudhury answers questions from our readers. Open for comment; Comment(s) posted.

- 30 Mar 2020
- Research & Ideas
The New Rules for Remote Work: Pandemic Edition
Welcome to the new world of remote work, where employees struggle to learn the rules, managers are unsure how to help them, and organizations get a glimpse into the future. Open for comment; Comment(s) posted.

- 16 Mar 2020
- Research & Ideas
How the Coronavirus Is Already Rewriting the Future of Business
We asked Harvard Business School experts how the COVID-19 pandemic is likely to change business practice. Open for comment; Comment(s) posted.

- 25 Feb 2020
- Research & Ideas
For Migrant Workers, Homesickness Can Reduce Productivity
Workers in the global economy increasingly perform their jobs far away from home. It turns out, says Prithwiraj Choudhury, that homesickness is a significant barrier to their productivity. Here's what employers can do. Open for comment; Comment(s) posted.

- 07 Jul 2019
- HBS Case
Walmart's Workforce of the Future
A case study by William Kerr explores Walmart's plans for future workforce makeup and training, and its search for opportunities from digital infrastructure and automation. Open for comment; Comment(s) posted.

- 07 Feb 2019
- Book
How Big Companies Can Outrun Disruption
Large companies can be easy targets for disruption, but Gary Pisano says there are steps that can keep them ahead of the innovation curve. Rule 1: Don't emulate startup cultures. Open for comment; Comment(s) posted.

- 30 Oct 2018
- Working Paper Summaries
Design Rules, Volume 2: How Technology Shapes Organizations: Chapter 6 The Value Structure of Technologies, Part 1: Mapping Functional Relationships
Technology shapes organizations by influencing the search for value—something that someone perceives as a good—in an economy made up of free agents. To understand the organizations that will develop and implement particular technologies we must first understand the technologies’ value structure, including three main issues that make it difficult to value technologies.

- 03 Oct 2018
- What Do You Think?
How Should Managers Deal with the Challenges of Building an Inclusive Workplace?
SUMMING UP Few doubt the benefits of a diverse workplace. James Heskett's readers offer insights on the most effective management approaches to inclusion. Open for comment; Comment(s) posted.

- 27 Sep 2018
- Research & Ideas
Religion in the Workplace: What Managers Need to Know
Two recent US Supreme Court cases demonstrate that religion in the workplace issues are increasing. How can managers be prepared? It starts with the right attitude, says Derek van Bever. Open for comment; Comment(s) posted.

- 10 Sep 2018
- Research & Ideas
Celebrating 'The Men and Women of the Corporation' 40 Years Later
Rosabeth Moss Kanter’s Men and Women of the Corporation inspired and informed a generation of scholars studying gender, status, and power. Robin J. Ely interviews Kanter about her groundbreaking research and why it remains relevant today. Open for comment; Comment(s) posted.

- 14 May 2018
- Research & Ideas
Amazon vs. Whole Foods: When Cultures Collide
Amazon's acquisition of Whole Foods seemed a Wall Street dream come true. But then Amazon's data-driven efficiency met the customer-driven culture at Whole Foods—and the shelves began to empty. Dennis Campbell and Tatiana Sandino discuss their new case study. Open for comment; Comment(s) posted.

- 01 Mar 2018
- What Do You Think?
Two Decades Later, is the 'New Economy' Finally Here?
SUMMING UP Have recent advances in technology such as artificial intelligence ushered in (finally) the "new economy?" Not so fast, answer James Heskett's readers. Open for comment; Comment(s) posted.

- 29 Aug 2017
- Book
Using Language to Build a Global Company
In her new book The Language of Global Success, Tsedal Neeley describes Japanese tech giant Rakuten's five-year effort to adopt English as its lingua franca of business. Open for comment; Comment(s) posted.

- 15 May 2017
- Working Paper Summaries
Flexing the Frame: TMT Framing and the Adoption of Non-Incremental Innovations in Incumbent Firms
Organizations continuously face decisions about whether or not to adopt innovations. Often, however, senior teams do not adopt an innovation even when the organization has the resources to do so. Using real examples, this paper theorizes how the processes of cognitive and emotional framing inform managerial choices about whether or not to adopt innovations.
- 27 Feb 2017
- Research & Ideas
Reputation is Vital to Survival in Turbulent Markets
Reputation and resilience are key ingredients that determine whether companies will survive tumultuous markets, according to a new paper by Geoffrey Jones, Tarun Khanna, Cheng Gao, and Tiona Zuzul. Open for comment; Comment(s) posted.
Steer Clear of the Blind Spots That Derail Experiments
Companies are testing everything from website features to compensation strategies, but five common mistakes can undermine their efforts, says Michael Luca. Open for comment; Comment(s) posted.