Social and Collaborative Networks
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- 23 May 2023
- Research & Ideas
Lessons on Life, Graffiti, and Value: 'It's in That Darkness That You Can Actually Develop and Evolve'
The art world has only recently started to place value on graffiti, but for James Riley, the craft's contribution to his life has been indelible. He reflects on his youth in Los Angeles, his art, and his research.

- 02 Feb 2023
- Research & Ideas
Why We Still Need Twitter: How Social Media Holds Companies Accountable
Remember the viral video of the United passenger being removed from a plane? An analysis of Twitter activity and corporate misconduct by Jonas Heese and Joseph Pacelli reveals the power of social media to uncover questionable situations at companies.

- 26 Oct 2022
- Research & Ideas
How Paid Promos Take the Shine Off YouTube Stars (and Tips for Better Influencer Marketing)
Influencers aspire to turn "likes" into dollars through brand sponsorships, but these deals can erode their reputations, says research by Shunyuan Zhang. Marketers should seek out authentic voices on YouTube, not necessarily those with the most followers.

- 15 Sep 2022
- Research & Ideas
Looking For a Job? Some LinkedIn Connections Matter More Than Others
Debating whether to connect on LinkedIn with that more senior executive you met at that conference? You should, says new research about professional networks by Iavor Bojinov and colleagues. That person just might help you land your next job.

- 26 Jul 2022
- Research & Ideas
Burgers with Bugs? What Happens When Restaurants Ignore Online Reviews
Negative Yelp reviews hold more sway with consumers than restaurateurs might think. A machine learning study by Chiara Farronato reveals how online platforms amplify the customer voice, and why business owners should listen.

- 27 Sep 2021
- Research & Ideas
Managers, Your Employees Don’t Want to Be Facebook ‘Friends’
Want your colleagues to see your Vegas vacation photos? Research by Lakshmi Ramarajan and colleagues offers reasons to think twice about connecting with people you manage on social media. Open for comment; 0 Comments.

- 11 May 2020
- Working Paper Summaries
Targeting High Ability Entrepreneurs Using Community Information: Mechanism Design in the Field
Based on a field experiment involving 1,345 microentrepreneurs in India, this study provides insight into the depth and breadth of social knowledge contained in rural and peri-urban social networks. Harnessing community information directly from a microentrepreneur’s peers helps to identify high-growth microentrepreneurs and predict their returns to capital.

- 03 Apr 2020
- Working Paper Summaries
Working (From Home) During a Crisis: Online Social Contributions by Workers During the Coronavirus Shock
This study shows that people working from home (WFH) make more online contributions to socially helpful topics, yet face higher psychic costs and anxiety about time constraints. Managers might consider giving WFH workers more temporal flexibility to deal with time constraints during this crisis.

- 15 Oct 2019
- Cold Call Podcast
Goldman Sachs’ $500 Million Bet on Small Businesses
Launched during the financial crisis in 2009, the Goldman Sachs 10,000 Small Businesses Program provided free business education, support, and access to capital for small businesses, graduating 7,300 participants. Len Schlesinger discusses the program's impact. Open for comment; 0 Comments.

- 27 Jul 2019
- Op-Ed
Does Facebook's Business Model Threaten Our Elections?
America's 2016 presidential election was the target of voter manipulation via social media, particularly on Facebook. George Riedel thinks history is about to repeat itself. Open for comment; 0 Comments.

- 25 Jun 2019
- Research & Ideas
The Powerful Strategic Tool Companies Should Not Try to Control
3QUESTIONS More executives are tapping user communities for strategic guidance, but productive relationships with fan groups require a nuanced approach, Frank Nagle says. Open for comment; 0 Comments.

- 07 Jun 2019
- Book
Are You a Digital Manager?
Linda Hill explains how the digital workplace is generating greater burdens on managers but also creating new opportunities to shine. PLUS: Book excerpt. Open for comment; 0 Comments.

- 25 Apr 2019
- Research & Ideas
Incubators Take Notice: Your Entrepreneurs Are Networking with the Wrong People
Startup incubators used by cities and companies to jump-start innovation have a problem to overcome. Attendees tend to network with people they already know, says research by Rembrand M. Koning. Open for comment; 0 Comments.

- 27 Mar 2019
- Cold Call Podcast
Will Startup Fishbowl Become the Social Media App for Your Industry?
Fishbowl's founders have built a social media platform allowing professionals to connect anonymously and with candor within their companies and industries. Can they grow? Leslie John discusses her case study on the boundaries of social media and personal privacy. Open for comment; 0 Comments.

- 07 Feb 2019
- Working Paper Summaries
Immigrant Networking and Collaboration: Survey Evidence from CIC
This study compares United States-born and immigrant entrepreneurs’ use of networking opportunities provided by CIC, the former Cambridge Innovation Center. Immigrants clearly take more advantage of networking opportunities at CIC, especially around the exchange of advice. It remains to be seen whether this generates long-term performance advantages for immigrants.

- 16 May 2018
- Research & Ideas
How Companies Managed Risk (and Even Benefitted) in World War Internment Camps
Foreign businesses located in at-war countries are often victims of expropriation. Historian Valeria Giacomin explores how German businesses in the United Kingdom and India mitigated risk and even benefitted when their employees were placed in internment camps during the World Wars. Open for comment; 0 Comments.

- 16 Oct 2017
- Research & Ideas
The Most Successful Startups Have Hands-On Founders
Research by Rembrand Koning and colleagues says the best-performing startups are those where the founder is hands-on with people management. Open for comment; 0 Comments.

- 13 Oct 2017
- Working Paper Summaries
Shopping for Confirmation: How Disconfirming Feedback Shapes Social Networks
Managers who use feedback processes often assume that employees will respond to them with dutiful efforts to improve. This study finds that negative feedback instead causes employees to reshape their networks in order to shore up their professional and personal identity. This reshaping lowers performance—a result at odds with the goal of performance feedback.

- 28 Aug 2017
- Research & Ideas
Should Industry Competitors Cooperate More to Solve World Problems?
George Serafeim has a theory that if industry competitors collaborated more, big world problems could start to be addressed. Is that even possible in a market economy? Open for comment; 0 Comments.
The Network Effect: Why Companies Should Care About Employees’ LinkedIn Connections
What do Honeywell, IBM, and Pfizer have in common? Employees with strong professional networks. A study of 2 billion employee relationships on LinkedIn probes the power of such connections—and potential benefits for companies. Research by Frank Nagle.