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    Technological InnovationRemove Technological Innovation →

    New research on technological innovation from Harvard Business School faculty on issues including using data mining to improve productivity, why business IT innovation is so difficult, and the business implications of the technology revolution.
    Page 1 of 69 Results →
    • 30 May 2023
    • Research & Ideas

    Can AI Predict Whether Shoppers Would Pick Crest Over Colgate?

    by Kristen Senz

    Is it the end of customer surveys? Definitely not, but research by Ayelet Israeli sheds light on the potential for generative AI to improve market research. But first, businesses will need to learn to harness the technology.

    • 03 May 2023
    • Research & Ideas

    Why Confronting Racism in AI 'Creates a Better Future for All of Us'

    by Barbara DeLollis

    Rather than build on biased data and technology from the past, artificial intelligence has an opportunity to do better, says Business in Global Society Fellow Broderick Turner. He highlights three myths that prevent business leaders from breaking down racial inequality.

    • 26 Apr 2023
    • In Practice

    Is AI Coming for Your Job?

    by Kristen Senz

    In a post-AI world, where an algorithm can draft marketing copy—or even pop songs and movie scripts—anything seems possible. Harvard Business School faculty members discuss how artificial intelligence could reshape how work gets done.

    • 26 Apr 2023
    • Cold Call Podcast

    How Martine Rothblatt Started a Company to Save Her Daughter

    Re: Debora L. Spar

    When serial entrepreneur Martine Rothblatt (founder of Sirius XM) received her seven-year-old daughter’s diagnosis of Pulmonary Arterial Hypertension (PAH), she created United Therapeutics and developed a drug to save her life. When her daughter later needed a lung transplant, Rothblatt decided to take what she saw as the logical next step: manufacturing organs for transplantation. Rothblatt’s entrepreneurial career exemplifies a larger debate around the role of the firm in creating solutions for society’s problems. If companies are uniquely good at innovating, what voice should society have in governing the new technologies that firms create? Harvard Business School professor Debora Spar debates these questions in the case “Martine Rothblatt and United Therapeutics: A Series of Implausible Dreams.” As part of a new first-year MBA course at Harvard Business School, this case examines the central question: what is the social purpose of the firm?

    • 25 Apr 2023
    • Op-Ed

    How SHEIN and Temu Conquered Fast Fashion—and Forged a New Business Model

    by John Deighton

    The platforms SHEIN and Temu match consumer demand and factory output, bringing Chinese production to the rest of the world. The companies have remade fast fashion, but their pioneering approach has the potential to go far beyond retail, says John Deighton.

    • 11 Apr 2023
    • Research & Ideas

    Is Amazon a Retailer, a Tech Firm, or a Media Company? How AI Can Help Investors Decide

    by Danielle Kost

    More companies are bringing seemingly unrelated businesses together in new ways, challenging traditional stock categories. MarcAntonio Awada and Suraj Srinivasan discuss how applying machine learning to regulatory data could reveal new opportunities for investors.

    • 14 Mar 2023
    • Cold Call Podcast

    Can AI and Machine Learning Help Park Rangers Prevent Poaching?

    Re: Brian L. Trelstad

    Globally there are too few park rangers to prevent the illegal trade of wildlife across borders, or poaching. In response, Spatial Monitoring and Reporting Tool (SMART) was created by a coalition of conservation organizations to take historical data and create geospatial mapping tools that enable more efficient deployment of rangers. SMART had demonstrated significant improvements in patrol coverage, with some observed reductions in poaching. Then a new predictive analytic tool, the Protection Assistant for Wildlife Security (PAWS), was created to use artificial intelligence (AI) and machine learning (ML) to try to predict where poachers would be likely to strike. Jonathan Palmer, Executive Director of Conservation Technology for the Wildlife Conservation Society, already had a good data analytics tool to help park rangers manage their patrols. Would adding an AI- and ML-based tool improve outcomes or introduce new problems? Harvard Business School senior lecturer Brian Trelstad discusses the importance of focusing on the use case when determining the value of adding a complex technology solution in his case, “SMART: AI and Machine Learning for Wildlife Conservation.”

    • 07 Mar 2023
    • HBS Case

    ChatGPT: Did Big Tech Set Up the World for an AI Bias Disaster?

    by Scott Van Voorhis

    Google tried to silence AI bias warnings from ethicist Timnit Gebru. Will a world enamored with OpenAI's ChatGPT be able to confront them? Tsedal Neeley reflects on Gebru's experience in a case study, and offers advice on managing the ethical risks of AI.

    • 31 Jan 2023
    • Op-Ed

    Can Insurance Technology Solve the Uninsured Driver Problem?

    by Ray Kluender

    High fees prevent many drivers from buying auto insurance—often with catastrophic consequences. Raymond Kluender offers a novel way to make coverage affordable and roads safer: Let drivers pay for only the days they drive.

    • 19 Jan 2023
    • Research & Ideas

    What Makes Employees Trust (vs. Second-Guess) AI?

    by Rachel Layne

    While executives are quick to adopt artificial intelligence, front-line employees might be less willing to take orders from an algorithm. Research by the Laboratory for Innovation Science at Harvard sheds light on what it takes for people to get comfortable with machine learning.

    • 13 Dec 2022
    • Cold Call Podcast

    Metaverse Seoul: How One City Used Citizen Input to Pilot a Government-Run Metaverse

    Re: Mitchell B. Weiss

    In May 2022, the Seoul Metropolitan Government in Seoul, Korea launched the pilot of Metaverse Seoul, a virtual version of Seoul’s mayor’s office. As they worked towards building a broad, immersive, online government platform, they hoped to gain insights from citizens about everything from popular local tourist sites that could be experienced virtually to government services that could be delivered in the metaverse. But to do that, the team had to figure out how to solicit ideas from citizens and then determine which ideas to put to use. Professor Mitchell Weiss discusses their approach, as well as questions relating to his research on public entrepreneurship and what he calls “possibility government,” in his case, “Metaverse Seoul.”

    • 19 Jan 2021
    • Working Paper Summaries

    The Value of Descriptive Analytics: Evidence from Online Retailers

    by Ron Berman and Ayelet Israeli

    Analytics are descriptive when they describe what happened. Descriptive-analytics solutions are popular among marketers and retailers. This paper provides a benchmark for the benefits of using a descriptive dashboard and illustrates how to potentially extract these benefits.

    • 28 Sep 2020
    • Working Paper Summaries

    What Can Economics Say About Alzheimer's Disease?

    by Amitabh Chandra, Courtney Coile, and Corina Mommaerts

    This essay discusses the role of market frictions and "missing medicines" in drug innovation and highlights how frameworks and toolkits of economists can help our understanding of the determinants and effects of Alzheimer's disease on health.

    • 20 Aug 2020
    • Book

    From the Plow to the Pill: How Technology Shapes Our Lives

    by Dina Gerdeman

    Many technologies have upended long-held beliefs about love, sex, marriage, and reproduction, says Debora Spar in a new book, Work Mate Marry Love: How Machines Shape Our Human Destiny. Open for comment; 0 Comments.

    • 18 Aug 2020
    • Cold Call Podcast

    Is a Pandemic the Best Time To Try Out a New Idea?

    Re: Mitchell B. Weiss

    Singapore's new nationwide, Bluetooth-based contact tracing program TraceTogether must overcome privacy issues to be effective. Would Singaporeans adopt TraceTogether? Professor Mitch Weiss discusses his new case study. Open for comment; 0 Comments.

    • 11 Jun 2020
    • In Practice

    Are Digital Organizations Better at Overcoming COVID?

    by Danielle Kost

    Experts from Harvard Business School's Digital Initiative discuss how technology is helping leading companies gain an edge during the coronavirus pandemic. Open for comment; 0 Comments.

    • 12 May 2020
    • Cold Call Podcast

    Autonomous Vehicles Are Ready to Disrupt Society, Business—and You

    Re: Elie Ofek & William R. Kerr

    The rise of autonomous vehicles has enormous implications for business and society. Professors William R. Kerr and Elie Ofek explore the factors influencing their development and commercialization. Open for comment; 0 Comments.

    • 07 May 2020
    • Research & Ideas

    The One Good Thing Caused by COVID-19: Innovation

    by Hong Luo and Alberto Galasso

    Hong Luo and Alberto Galasso see risk-mitigating innovation everywhere the virus spreads. Open for comment; 0 Comments.

    • 09 Mar 2020
    • Research & Ideas

    Warring Algorithms Could Be Driving Up Consumer Prices

    by Kristen Senz

    Companies increasingly use software to conduct rapid price changes. Alexander MacKay explains why firms might benefit but consumers should be worried. Open for comment; 0 Comments.

    • 06 Jan 2020
    • Working Paper Summaries

    From Know-It-Alls to Learn-It-Alls: Executive Development in the Era of Self-Refining Algorithms, Collaborative Filtering and Wearable Computing

    by Mihnea Moldoveanu and Das Narayandas

    Learning happens most reliably and efficiently when it is contextualized, personalized, and socialized. This is important for executive learning in particular and adult learning more generally. Innovators and educational designers can leverage technologies that enable sensing, interacting, computing, searching, and storing to produce learner-optimal experiences.

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