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    • COVID-19 Business Impact Center
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      Cold Call
      A podcast featuring faculty discussing cases they've written and the lessons they impart.
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      • 05 Jan 2021
      • Cold Call Podcast

      Using Behavioral Science to Improve Well-Being for Social Workers

      For child and family social workers, coping with the hardships of children and parents is part of the job. But that can cause a lot of stress. Is it possible for financially constrained organizations to improve social workers’ well-being using non-cash rewards, recognition, and other strategies from behavioral science? Assistant Professor Ashley Whillans describes the experience of Chief Executive Michael Sanders’ at the UK’s What Works Centre for Children’s Social Care, as he led a research program aimed at improving the morale of social workers in her case, “The What Works Centre: Using Behavioral Science to Improve Social Worker Well-being.”  Open for comment; 0 Comment(s) posted.

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      Technology PlatformRemove Technology Platform →

      Page 1 of 5 Results
      • 14 Jan 2021
      • Working Paper Summaries

      Dog Eat Dog: Measuring Network Effects Using a Digital Platform Merger

      by Chiara Farronato, Jessica Fong, and Andrey Fradkin

      With heated debate over antitrust regulation of online platforms, this study finds that when a larger platform acquired its greatest competitor, users were not better off with a single platform compared to two competitors, despite marked efficiency improvements experienced by the acquiring platform.

      • 28 Jul 2020
      • Research & Ideas

      Racism and Digital Design: How Online Platforms Can Thwart Discrimination

      by Kristen Senz

      Poor design decisions contribute to racial discrimination on many online platforms. Michael Luca and colleagues offer tips for reducing the risk, used by Airbnb and other companies. Open for comment; Comment(s) posted.

      • 08 Feb 2019
      • Working Paper Summaries

      Platform Systems vs. Step Processes—The Value of Options and the Power of Modularity

      by Carliss Y. Baldwin

      Technology shapes organizations through incentives and rewards. This paper compares the value structure of platform systems and step processes, finding that step processes reward technical integration, unified governance, risk aversion, and the use of direct authority. Platform systems by contrast reward modularity, distributed governance, risk taking, and autonomous decision-making.

      • 30 Oct 2018
      • Working Paper Summaries

      Design Rules, Volume 2: How Technology Shapes Organizations: Chapter 14 Introducing Open Platforms and Business Ecosystems

      by Carliss Y. Baldwin

      Platform systems have existed in various forms for centuries. Beginning in the 1980s and 1990s, newly competitive technology of open platform systems based on digital technology and modular architectures changed the structure of entire industries. This paper lays the groundwork for a comprehensive theoretical investigation of open platform systems.

      • 07 Apr 2017
      • Working Paper Summaries

      Explaining the Vertical-to-Horizontal Transition in the Computer Industry

      by Carliss Baldwin

      This paper shows how the vertical-to-horizontal transition in the computer industry was an organizational response to a change in economic rewards brought by the competing technologies of rationalized step processes and open platform systems. The spread of modular architectures—and the rapid pace of change in semiconductor technology—shifted the balance of rewards away from predictability toward flexibility.

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