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Are Banks the ‘Bad Guys’? Overdraft Fees Are Crushing Low-Income Customers

by Rachel Layne

Payday lenders have been accused of exploiting poor consumers, but traditional banks exact a similar toll through overdraft fees. Research by Marco Di Maggio and Emily Williams shows how seemingly innocuous checking accounts can become vehicles for financial distress.

Delivering a Personalized Shopping Experience with AI

Re: Jill J. Avery

THE YES, a shopping app for fashion brands, uses a sophisticated algorithm to create and deliver a personalized store for every shopper, based on her style preferences, size, and budget. After launching the app in 2020, the founders had to decide whether to continue developing the algorithm to deliver on the company’s customer value proposition or to focus their resources on new customer acquisition, with the idea that more users on the app would improve the algorithm's performance. Senior Lecturer Jill Avery and The YES co-founder and CEO Julie Bornstein discuss this make-or-break dilemma in the case, The YES: Reimagining the Future of e-Commerce with Artificial Intelligence (AI). This episode was recorded live at Harvard Business School on March 30, 2022 as part of our Case Method 100 celebration.

Company Reviews on Glassdoor: Petty Complaints or Signs of Potential Misconduct?

by Michael Blanding

Online reviews by employees can signal internal factors that raise the risk of scandal. Research by Dennis Campbell, who analyzed reviews of 4,000 companies, offers insights for managers trying to prevent misdeeds long before they happen.

Why Digital Is a State of Mind, Not Just a Skill Set

by Sean Silverthorne

You don't have to be a machine learning expert to manage a successful digital transformation. In fact, you only need 30 percent fluency in a handful of technical topics, say Tsedal Neeley and Paul Leonardi in their book, The Digital Mindset.

Virtually present: Meta’s vision for the hybrid workplace

The pandemic has forced businesses to reassess how, where, and when work gets done. The competition to provision this transformation is intense. Facebook parent Meta is looking to bridge the community experience of social media and the collaborative aspects of work via familiar interfaces and new, virtual experiences. Christine Trodella joins Bill Kerr.

Being Your Own Boss Can Pay Off, but Not Always with Big Pay

by Jay Fitzgerald

Working for yourself might bring freedom and autonomy, but it increasingly comes with a major risk: low pay. Research by William Kerr explores the shifting sands of self-employment.

Why Companies Raise Their Prices: Because They Can

by Rachel Layne

Markups on household items started climbing years before the COVID-19 pandemic. Companies have realized just how much consumers will pay for the brands they love, says research by Alexander MacKay. Closed for comment; 0 Comments.

College Degrees: The Job Requirement Companies Seek, but Don't Really Need

by Jay Fitzgerald

Hiring platforms routinely screen out experienced candidates simply because they aren't college graduates. With millions of openings going unfilled, Boris Groysberg says that companies should look for skills instead of degrees.

Can Handshake’s endless college job fair democratize employment?

The pandemic has underscored the value of distance learning and remote work and bolstered the case for virtualizing the college-to-career connection. Over the past decade, Handshake has established itself as the dominant jobs network and recruiting platform. Co-founder and CEO Garrett Lord explains how taking the campus out of the equation levels the playing field.

Can a Social Entrepreneur End Homelessness in the US?

Re: Brian L. Trelstad

Community Solutions is a nonprofit founded in 2011 by Rosanne Haggerty, with the ambitious goal of ending chronic homelessness in America. Its “Built for Zero” methodology takes a public health approach, helping communities across the US use better data collection and outreach to improve government processes and piecemeal solutions. In 2021, Community Solutions was awarded a $100 million grant from the MacArthur Foundation, and Haggerty and her team had to decide how to prioritize projects and spending to maximize the grant’s impact. Should they continue to focus on unhoused veterans or expand their work to include families and youth in need of housing? Senior Lecturer Brian Trelstad discusses Haggerty’s approach in his case, "Community Solutions."

Desperate for Talent? Consider Advancing Your Own Employees First

by Rachel Layne

What would it take to build the skills your company needs in your current workforce? Joseph Fuller and Manjari Raman offer a new playbook for a historic talent crunch with no end in sight.

Can the Case Method Survive Another Hundred Years?

by James Heskett

The case method pioneered by Harvard Business School has weathered a hundred years of controversy and criticism. However, is the approach the best way to teach people to lead in a world that demands more agility and adaptability? James Heskett asks. Open for comment; 0 Comments.

Can You Buy Creativity in the Gig Economy?

by Pamela Reynolds

It's possible, but creators need more of a stake. A study by Feng Zhu of 10,000 novels in the Chinese e-book market reveals how tying pay to performance can lead to new ideas.

Building back a better supported federal workforce

Government work has gotten a bad rap of late, even as it’s arguably more essential than ever. Can a labor-friendly administration jump-start the modernization and rejuvenation of the federal workforce? Kiran Ahuja, Director of the U.S. Office of Personnel Management, discusses the agency’s post-Covid strategy and its initiatives on diversity, accessibility, pay equity, and collective bargaining.

Empower Your Employees to Make Better Decisions

by Pamela Reynolds

The impact of wise decisions can ripple out in an organization. In the book Decision Leadership, Max Bazerman and Don Moore explore how the choices of influential leaders, such as athlete Colin Kaepernick and Humu's Jessica Wisdom, motivate others to do better.

What Does Your Business Stand For? Why Building Trust Starts with Purpose

by Ranjay Gulati

Trust is fragile and must be nurtured. By tapping into their purpose, leaders can help their organizations embody the values and principles they espouse, says Ranjay Gulati in his book Deep Purpose: The Heart and Soul of High-Performance Companies. Closed for comment; 0 Comments.

Companies Can Expand Their Talent Pool by Giving Ex-Convicts a Second Chance

by Jay Fitzgerald

People with criminal convictions often have trouble finding work and face double-digit unemployment rates. Yet employers would be more willing to hire them under certain conditions, says research by Zoë Cullen. Open for comment; 0 Comments.

What Role Do Individual Leaders Play in Corporate Governance?

Re: Aiyesha Dey

From 1997 to 2012, Scott Tucker built a nationwide network of payday lending businesses, becoming a pioneer in online lending along the way. Many of his borrowers could not access credit from commercial banks and depended on payday loans as a financial lifeline to cope with emergency expenses. But in 2012 federal prosecutors indicted Tucker on several criminal charges that he violated disclosure requirements. He was later convicted on 14 charges, including racketeering, misleading disclosures, and fraud. Associate Professor Aiyesha Dey discusses how the case, “Scott Tucker: Race to the Top,” examines the role of individual leaders in the corporate governance system, as well as their responsibility for creating a positive corporate culture that embodies ethics, self-restraint, and a commitment to serve. Open for comment; 0 Comments.

Dick’s Sporting Goods Followed Its Conscience on Guns—and It Paid Off

by Jay Fitzgerald

After the 2018 school shooting in Parkland, Florida, Dick's Sporting Goods' CEO declared: "I don't want to be part of the story anymore." Two new case studies by George Riedel go inside the retailer's decision to remove certain firearms from stores and restrict gun sales. Open for comment; 0 Comments.

How to Avoid the 'Ethical Slide' That Leads Companies Astray

by Lane Lambert

Building strong ethics requires continuous effort from everyone in an organization. In the book Business Ethics: What Everyone Needs to Know, J.S. Nelson offers practical advice for cultivating a "speak-up" culture. Open for comment; 0 Comments.