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Management Lessons from the Sinking of the SS El Faro

Re: Joseph B. Fuller

Captain Michael Davidson of the container ship SS El Faro was determined to make his planned shipping trip on time—but a hurricane was approaching his intended path. To succeed, Davidson and his fellow officers had to plot a course to avoid the storm in the face of conflicting weather reports from multiple sources and differing opinions among the officers about what to do. Over the 36-hour voyage, tensions rose as the ship got closer and closer to the storm. And there were other factors compounding the challenge. The El Faro was an old ship, about to be scrapped. Its owner, TOTE Maritime, was in the process of selecting officers to crew its new ships. Davidson and some of his officers knew the company measured a ship’s on-time arrival and factored that into performance reviews and hiring decisions. When the ship ultimately sunk on October 1, 2015, it was the deadliest American shipping disaster in decades. But who was to blame for the tragedy and what can we learn from it? Professor Joe Fuller discusses the culpability of the captain, as well as his subordinates, and what it reveals about how leaders and their teams communicate under pressure in his case, "Into the Raging Sea: Final Voyage of the SS El Faro."

Can Amazon Remake Health Care?

by Christina Pazzanese, Harvard Gazette

Amazon has disrupted everything from grocery shopping to cloud computing, but can it transform health care with its One Medical acquisition? Amitabh Chandra discusses company's track record in health care and the challenges it might face.

Your Best Employees Are Burning Out: A Framework for Retaining Talent

by Hise Gibson and MaShon Wilson

Companies have long ignored the factors that are burning out employees today. Hise Gibson and MaShon Wilson offer a five-step approach for leaders who are ready to confront this scourge and support their talent.

Rolls-Royce: Re-engineering work while retaining institutional knowledge

Bill Kerr

As it adapts to a changing talent landscape, Rolls-Royce is experimenting with new modes of hiring, training, and managing while working to safeguard a century of accumulated wisdom. HR leader Summer Smith explains the strategy, from reimagining the office to embracing diversity and prioritizing mental health.

Now Is the Time for Entrepreneurs to Play Offense

by Jeffrey Bussgang

With the specter of recession looming, many worried founders and executives are aggressively shoring up cash. But shrewd entrepreneurs are using these six tactics instead to gain advantage, says Jeffrey Bussgang.

University of the Future: Finding the Next World Leaders in Higher Ed

by Dina Gerdeman

Which universities will step into the void as American colleges decline? In the book Empires of Ideas, William Kirby explores how the history of higher education in the US, China, and Germany might shape its future.

When Parents Tell Kids to ‘Work Hard,’ Do They Send the Wrong Message?

by Michael Blanding

It takes more than grit to succeed in a world rife with systemic inequity. So why don't we tell children that? Research by Ashley Whillans and colleagues shows how honest talk about social barriers could empower kids to break them down.

A Lesson from Google: Can AI Bias be Monitored Internally?

Re: Tsedal Neeley

Dr. Timnit Gebru was the co-lead of Google’s Ethical AI research team—until she raised concerns about bias in the company’s large language models and was forced out in 2020. Her departure sent shockwaves through the AI and tech community and raised fundamental questions about how companies safeguard against bias in their own AI. Should in-house ethics research continue to be led by researchers who best understand the technology, or must ethics and bias be monitored by more objective researchers who aren’t employed by companies? Professor Tsedal Neeley discusses how companies can approach the problem of AI bias in her case, “Timnit Gebru: 'SILENCED No More' on AI Bias and The Harms of Large Language Models.”

Building an 'ARMY' of Fans: Marketing Lessons from K-Pop Sensation BTS

by Shalene Gupta

Few companies can boast a customer base as loyal and engaged as BTS fans. In a case study, Doug Chung shares what marketers can learn from the boyband's savvy use of social media and authentic connection with listeners.

Why People Crave Feedback—and Why We’re Afraid to Give It

by Michael Blanding

How am I doing? Research by Francesca Gino and colleagues shows just how badly employees want to know. Is it time for managers to get over their discomfort and get the conversation going at work?

Working poor to upwardly mobile: Merit America’s formula for change

Joe Fuller

What does it take to move the needle on inequality and promote economic mobility? To help workers stuck in low-wage jobs, build career programs around their economic and social realities and focus on in-demand skills. Connor Diemand-Yauman and Rebecca Taber Staehelin, co-CEOs of nonprofit Merit America, explain how targeted, affordable and flexible training, buttressed by one-on-one coaching and other supports, can boost incomes and career prospects.

6 Strategies for Building Socially Responsible—and Profitable—Companies

by Lane Lambert

A new generation of business leaders is finding innovative and profitable ways to bring about positive change in the world. In the book Purpose and Profit, George Serafeim offers a roadmap for people at every career stage who seek to align their professional aspirations with their personal values.

Does Religious Belief Affect Organizational Performance?

Re: James L. Heskett

Chinese firms exposed to Confucianism outperformed peers and contributed more to their communities, says a recent study. James Heskett considers whether the role of religion in management merits further research. Open for comment; 0 Comments.

Will Demand for Women Executives Finally Shrink the Gender Pay Gap?

by Kristen Senz

Women in senior management have more negotiation power than they think in today's labor market, says research by Paul Healy and Boris Groysberg. Is it time for more women to seek better opportunities and bigger pay?

Burgers with Bugs? What Happens When Restaurants Ignore Online Reviews

by Kara Baskin

Negative Yelp reviews hold more sway with consumers than restaurateurs might think. A machine learning study by Chiara Farronato reveals how online platforms amplify the customer voice, and why business owners should listen.

Can Bombas Reach New Customers while Maintaining Its Social Mission?

Re: Elizabeth A. Keenan

Bombas was started in 2013 with a dual mission: to deliver quality socks and donate much-needed footwear to people living in shelters. By 2021, it had become one of America’s most visible buy-one-give-one companies, with over $250 million in annual revenue and 50 million pairs of socks donated. Later, as Bombas expanded into underwear, t-shirts, and slippers, the company struggled to determine what pace of growth would best allow it to reach new customers while maintaining its social mission. Harvard Business School assistant professor Elizabeth Keenan discusses the case, "Bee-ing Better at Bombas."

Did Pandemic Stimulus Funds Spur the Rise of 'Meme Stocks'?

by Rachel Layne

Remember the GameStop stock frenzy? Research by Robin Greenwood and colleagues shows how market speculation can flare up when you combine stimulus funds, trading platforms, and plain old boredom.

MOOC to graduate degree: What the 2U, edX merger means for higher ed and skills building

Bill Kerr

Edtech firm 2U's acquisition of edX, the Harvard-MIT nonprofit education venture, has the potential to advance online higher-ed and broaden access. But there are many moving parts and interested parties. 2U co-founder and CEO, Chip Paucek, makes the case for the super platform formed by the merger.

After the 'Crypto Crash,' What's Next for Digital Currencies?

by Christina Pazzanese, Harvard Gazette

After soaring to dizzying levels, Bitcoin and other cryptocurrencies have lost more than half of their value in recent months. Scott Duke Kominers discusses crypto's volatility, potential for regulation, and why these digital assets are likely here to stay.

When the Rubber Meets the Road, Most Commuters Text and Email While Driving

by Jay Fitzgerald

Laws and grim warnings have done little to deter distracted driving. Commuters routinely use their time behind the wheel to catch up on emails, says research by Raffaella Sadun, Thomaz Teodorovicz, and colleagues. What will it take to make roads safer?