- 09 Aug 2022
- Cold Call Podcast
A Lesson from Google: Can AI Bias be Monitored Internally?
Dr. Timnit Gebru was the co-lead of Google’s Ethical AI research team—until she raised concerns about bias in the company’s large language models and was forced out in 2020. Her departure sent shockwaves through the AI and tech community and raised fundamental questions about how companies safeguard against bias in their own AI. Should in-house ethics research continue to be led by researchers who best understand the technology, or must ethics and bias be monitored by more objective researchers who aren’t employed by companies? Professor Tsedal Neeley discusses how companies can approach the problem of AI bias in her case, “Timnit Gebru: 'SILENCED No More' on AI Bias and The Harms of Large Language Models.”
- 08 Aug 2022
- HBS Case
Building an 'ARMY' of Fans: Marketing Lessons from K-Pop Sensation BTS
Few companies can boast a customer base as loyal and engaged as BTS fans. In a case study, Doug Chung shares what marketers can learn from the boyband's savvy use of social media and authentic connection with listeners.
- 05 Aug 2022
- Research & Ideas
Why People Crave Feedback—and Why We’re Afraid to Give It
How am I doing? Research by Francesca Gino and colleagues shows just how badly employees want to know. Is it time for managers to get over their discomfort and get the conversation going at work?
- 03 Aug 2022
- Managing the Future of Work
Working poor to upwardly mobile: Merit America’s formula for change
What does it take to move the needle on inequality and promote economic mobility? To help workers stuck in low-wage jobs, build career programs around their economic and social realities and focus on in-demand skills. Connor Diemand-Yauman and Rebecca Taber Staehelin, co-CEOs of nonprofit Merit America, explain how targeted, affordable and flexible training, buttressed by one-on-one coaching and other supports, can boost incomes and career prospects.
- 02 Aug 2022
- Research & Ideas
6 Strategies for Building Socially Responsible—and Profitable—Companies
A new generation of business leaders is finding innovative and profitable ways to bring about positive change in the world. In the book Purpose and Profit, George Serafeim offers a roadmap for people at every career stage who seek to align their professional aspirations with their personal values.
- 01 Aug 2022
- What Do You Think?
Does Religious Belief Affect Organizational Performance?
Chinese firms exposed to Confucianism outperformed peers and contributed more to their communities, says a recent study. James Heskett considers whether the role of religion in management merits further research. Open for comment; 0 Comments.
- 29 Jul 2022
- Research & Ideas
Will Demand for Women Executives Finally Shrink the Gender Pay Gap?
Women in senior management have more negotiation power than they think in today's labor market, says research by Paul Healy and Boris Groysberg. Is it time for more women to seek better opportunities and bigger pay?
- 27 Jul 2022
- Climate Rising
How RMI Collaborates with Companies to Accelerate the Energy Transition
Jules Kortnenhorst, CEO of RMI, shares how RMI works with companies in the transportation, cement, and steel sectors to encourage the rapid energy transition necessary to mitigate climate change. He also talks about RMI’s global partnerships, innovative energy programs, and accelerators—and describes how his experience in the HBS MBA program shaped his career journey, and offers advice for those interested in careers in business and climate change. For transcripts and other resources, visit climaterising.org. Guest: Jules Kortenhorst, CEO, RMI
- 26 Jul 2022
- Research & Ideas
Burgers with Bugs? What Happens When Restaurants Ignore Online Reviews
Negative Yelp reviews hold more sway with consumers than restaurateurs might think. A machine learning study by Chiara Farronato reveals how online platforms amplify the customer voice, and why business owners should listen.
- 26 Jul 2022
- Cold Call Podcast
Can Bombas Reach New Customers while Maintaining Its Social Mission?
Bombas was started in 2013 with a dual mission: to deliver quality socks and donate much-needed footwear to people living in shelters. By 2021, it had become one of America’s most visible buy-one-give-one companies, with over $250 million in annual revenue and 50 million pairs of socks donated. Later, as Bombas expanded into underwear, t-shirts, and slippers, the company struggled to determine what pace of growth would best allow it to reach new customers while maintaining its social mission. Harvard Business School assistant professor Elizabeth Keenan discusses the case, "Bee-ing Better at Bombas."
- 21 Jul 2022
- Research & Ideas
Did Pandemic Stimulus Funds Spur the Rise of 'Meme Stocks'?
Remember the GameStop stock frenzy? Research by Robin Greenwood and colleagues shows how market speculation can flare up when you combine stimulus funds, trading platforms, and plain old boredom.
- 20 Jul 2022
- Managing the Future of Work
MOOC to graduate degree: What the 2U, edX merger means for higher ed and skills building
Edtech firm 2U's acquisition of edX, the Harvard-MIT nonprofit education venture, has the potential to advance online higher-ed and broaden access. But there are many moving parts and interested parties. 2U co-founder and CEO, Chip Paucek, makes the case for the super platform formed by the merger.
- 18 Jul 2022
- Research & Ideas
After the 'Crypto Crash,' What's Next for Digital Currencies?
After soaring to dizzying levels, Bitcoin and other cryptocurrencies have lost more than half of their value in recent months. Scott Duke Kominers discusses crypto's volatility, potential for regulation, and why these digital assets are likely here to stay.
- 14 Jul 2022
- Research & Ideas
When the Rubber Meets the Road, Most Commuters Text and Email While Driving
Laws and grim warnings have done little to deter distracted driving. Commuters routinely use their time behind the wheel to catch up on emails, says research by Raffaella Sadun, Thomaz Teodorovicz, and colleagues. What will it take to make roads safer?
- 13 Jul 2022
- Climate Rising
How World Wildlife Fund Partners with Companies on Climate Change
Carter Roberts, President/CEO of World Wildlife Fund-US, shares what successful climate collaborations between companies and environmental nongovernmental organizations (ENGOs) look like in practice, and how ENGOs can help by sharing their expertise and even pushing companies to take bolder action on climate change. Carter also talks about how being an HBS MBA student shaped his career in the private sector and nonprofit space, and offers advice for others interested in careers in climate and business. For transcripts and other resources, visit climaterising.org. Guest: Carter Roberts, President and CEO, World Wildlife Fund-US
- 13 Jul 2022
- Book
Reimagining the Economy: What Would It Take to Put People First?
Could new ways of working be the remedy for society's ills? In an excerpt from the book Democratize Work, Julie Battilana shares how domestic workers banded together to gain power in an economy that marginalizes them.
- 12 Jul 2022
- Cold Call Podcast
Can the Foodservice Distribution Industry Recover from the Pandemic?
At the height of the pandemic in 2020, US Foods struggled, as restaurant and school closures reduced demand for foodservice distribution. The situation improved after the return of indoor dining and in-person learning, but an industry-wide shortage of truck drivers and warehouse staff hampered the foodservice distributor’s post-pandemic recovery. That left CEO Pietro Satriano to determine the best strategy to attract and retain essential workers, even as he was tasked with expanding the wholesale grocery store chain (CHEF’STORE) that US Foods launched during the pandemic lockdown. Harvard Business School Professor David E. Bell explores how post-pandemic supply chain challenges continue to affect the foodservice distribution industry in his case, “US Foods: Driving Post-Pandemic Success?”
- 07 Jul 2022
- HBS Case
How a Multimillion-Dollar Ice Cream Startup Melted Down (and Bounced Back)
A Brooklyn-based ice cream shop was getting buzz, and Disney was pitching a brand partnership. So how did the business wind up filing for bankruptcy? A case study by Thomas Eisenmann and Lindsay N. Hyde examines the rise and fall—and recent rebound—of Ample Hills Creamery.
- 06 Jul 2022
- Managing the Future of Work
Can we automate our way to better decision making?
The pandemic has forced organizational change and spurred the development of new business models. It’s also prompted workers and the public to reexamine their relationships with businesses. Juergen Lindner, Oracle SVP of Global Marketing, discusses the workforce and skills implications of doing business in the cloud and how automation could help advance environmental, social, and governance (ESG) initiatives.
How Ceres Supports Corporate Boards to Accelerate Climate Action
Steven Rothstein, Managing Director, Ceres Accelerator for Sustainable Capital Markets, shares how Ceres works with corporate boards to facilitate systemic change in private sector climate action, including why boards are a critical part of the equation. He also talks about how the recent proposed SEC disclosure rule could change boards’ roles on climate change, and offers advice for those interested in careers in business and climate change. For transcripts and other resources, visit climaterising.org. Guest: Steven Rothstein, Managing Director, Ceres Accelerator for Sustainable Capital Markets