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125 results for blanding in Working Knowledge
  • 14 May 2018
  • Research & Ideas
  • Working Knowledge

Amazon vs. Whole Foods: When Cultures Collide

by Michael Blanding
Amazon's acquisition of Whole Foods seemed a Wall Street dream come true. But then Amazon's data-driven efficiency met the customer-driven culture at Whole Foods—and the shelves began to empty. Dennis Campbell and Tatiana Sandino discuss their new case study.
  • 13 Jul 2016
  • HBS Case
  • Working Knowledge

How Uber, Airbnb, and Etsy Attracted Their First 1,000 Customers

by Michael Blanding
Thales Teixeira studies three of the most successful “platform” startups to understand the chicken-and-egg challenge of how companies can attract their first customers.
  • 31 Jan 2018
  • Research & Ideas
  • Working Knowledge

American Idle: Workers Spend Too Much Time Waiting for Something to Do

by Michael Blanding
Workers across the country are spending far too much time doing nothing—and it's costing their companies $100 billion annually. Research by Teresa Amabile and Andrew Brodsky.
  • 15 Oct 2018
  • Research & Ideas
  • Working Knowledge

Shaky Business: How Handshakes Win Negotiations

by Michael Blanding
A handshake before a negotiation can have a surprisingly strong effect on the outcome, according to Michael Norton, Francesca Gino, and colleagues.
  • 26 Mar 2018
  • Research & Ideas
  • Working Knowledge

To Motivate Employees, Give an Unexpected Bonus (or Penalty)

by Michael Blanding
Susanna Gallani finds that employees can be more motivated by the anticipation of a reward or punishment than the actual payoff.
  • 11 Jun 2018
  • Research & Ideas
  • Working Knowledge

Why South Korea's Samsung Built the Only Outdoor Skating Rink in Texas

by Michael Blanding
New research by Lauren Cohen and Umit Gurun finds that when some companies are sued, they put their advertising dollars to work in unusual ways to influence local juries. Meet 'TiVo,' the championship steer.
  • 20 Aug 2018
  • Research & Ideas
  • Working Knowledge

Bargain Hunters Beware: A Store's 'Original Price' Might Not Be After All

by Michael Blanding
Retailers often compare a "sale" price to the original price. Donald Ngwe says consumers should be skeptical of those original prices — and so should regulators.
  • 08 Jan 2018
  • Research & Ideas
  • Working Knowledge

The Startling Percentage of Financial Advisors with Misconduct Records

by Michael Blanding
One in twelve financial advisors have been disciplined for serious misconduct, according to a recent study by finance professor Mark Egan and colleagues. The bad apples are rarely punished.
  • 25 Jun 2018
  • Research & Ideas
  • Working Knowledge

In America, Immigrants Really Do Get the Job Done

by Michael Blanding
Far from being a drain on the US economy, William Kerr’s research finds immigrants are a driver of innovation and entrepreneurship.
  • 21 Mar 2018
  • Research & Ideas
  • Working Knowledge

Why Artificial Intelligence Isn't a Sure Thing to Increase Productivity

by Michael Blanding
As companies adopt artificial intelligence to increase efficiency, are their employees skilled enough to use those technologies effectively? Prithwiraj Choudhury looks to the US Patent and Trademark Office for a case study.
  • 29 Sep 2014
  • Research & Ideas
  • Working Knowledge

Why Do Outlet Stores Exist?

by Michael Blanding
Created in the 1930s, outlet stores allowed retailers to dispose of unpopular items at fire-sale prices. Today, outlets seem outmoded and unnecessary—stores have bargain racks, after all. Donald K. Ngwe explains why outlets still exist.
  • 25 Apr 2011
  • Research & Ideas
  • Working Knowledge

What CEOs Do, and How They Can Do it Better

by Michael Blanding
A CEO's schedule is especially important to a firm's financial success, which raises a few questions: What do they do all day? Can they be more efficient time managers? HBS professor Raffaella Sadun and colleagues set out to find some answers.
  • 12 Feb 2018
  • Research & Ideas
  • Working Knowledge

Customers at the Back of the Line Are Anxious—Can You Keep Them from Leaving?

by Michael Blanding
The irrational anxiety associated with being last in line can lead to unhappy customers, according to new research by Ryan Buell. But there are ways to make people happier while they wait—and keep them from abandoning the queue.
  • 02 Apr 2018
  • Research & Ideas
  • Working Knowledge

Is 'Gut Feel' a Good Reason to Invest in a Startup?

by Michael Blanding
Most investments in startups should never be made, at least when using by-the-numbers reasoning. But funded they are. Laura Huang believes investors use gut instinct to manage that risk.
  • 20 Apr 2015
  • Research & Ideas
  • Working Knowledge

The 5 Strategy Rules of Bill Gates, Andy Grove, and Steve Jobs

by Michael Blanding
David Yoffie and Michael Cusumano find common leadership lessons from the tech titans of Microsoft, Intel, and Apple in the new book, Strategy Rules.
  • 07 May 2018
  • Research & Ideas
  • Working Knowledge

Why Online Retailers Should Hide Their Best Discounts

by Michael Blanding
Online retailers should take a tip from brick-and-mortar shops: Shove your best deals to the back of the store. Research by Thales Teixeira and Donald Ngwe.
  • 19 Oct 2017
  • Research & Ideas
  • Working Knowledge

How Charitable Organizations Can Thwart Excuses for Not Giving

by Michael Blanding
Charitable organizations provide all kinds of reasons for donors to give money—but sometimes their messaging does just the opposite, shows research by Christine Exley.
  • 30 Jun 2014
  • Lessons from the Classroom
  • Working Knowledge

The Role of Emotions in Effective Negotiations

by Michael Blanding
Andy Wasynczuk, a former negotiator for the New England Patriots, explores the sometimes intense role that emotions can play in negotiations.
  • 18 Jul 2018
  • Research & Ideas
  • Working Knowledge

No More General Tso's? A Threat to 'Knowledge Recombination'

by Michael Blanding
” Michael Blanding is a writer who lives in the Boston area.
  • 25 Jun 2012
  • Research & Ideas
  • Working Knowledge

Collaborating Across Cultures

by Michael Blanding
Learning to collaborate creatively with people from other cultures is a vital skill in today's business environment, says professor Roy Y.J. Chua, whose research focuses on a key measure psychologists have dubbed "cultural metacognition."