Business Process Management: The Third Wave

If you think Ford's most important product is the automobile, think again, say the authors. Instead, the process of making automobiles, business process management, is what really counts at the automaker. "Do not mistake BPM for some new ‘killer app' or some fashionable new business theory. It is a foundation upon which companies can depend as surely as they depend on database management today." This book details a practical approach to BPM while at the same time treating it as a tool you should use for the next fifty years—not just the next five. The book includes looks backward and forward, the nitty-gritty of "reengineering reengineering," application of BPM to Six Sigma, and many other issues that add up to improving business process management. Despite its heady and technical nature, Business Process Management: The Third Wave is quite readable.