All questions answered at this call center.
9/17/2001
Wondering where your customer loyalty went? Look no further than the people who actually deal with customers every day: the company call center. CallCenter.com is the online version of the trade journal CallCenter, and jammed with a variety of useful information including case studies, tips on cross-industry strategy, and evaluations of cutting-edge technologies. A recent story discussed voice-over-IP, for example. Navigation can be tricky at times—CallCenter is part of the overall CommWeb site of telephony-related properties, and the unwary can suddenly and confusingly find themselves in the middle of an unfamiliar section of CommWeb.