CRM-Forum.com

This independently run resource site devoted to customer relationship management has plenty of interesting, free information to keep you in the know. Each menu click brings up a wealth of information. Click on the "News" button for information on "Hiring & Firing," "Alliances & Integrations," and a CRM event diary. The "Library" has an impressive holding of case studies, presentations, and conference papers. Read case studies from IDC, a white paper on CRM strategies for government from PeopleSoft, or view a presentation from the DMA on establishing online communities and call centers. Free associate memberships and paid corporate layers allow deeper access to profiles and company storefronts. Users can network with others in the field, search job leads, and create customized content views.