Customer Interface

Geared towards senior executives and customer contact managers, this site maintains the high quality of information found in its print counterpart. The articles discuss strategies and practical ideas that companies can easily test and put to use. Case studies are presented in many of the pieces so that readers have the opportunity to see how a particular strategy or technology works when implemented in a business setting. The site also offers question-and-answer sessions about new ideas and products with executives ranging from CEOs to marketing directors. Past issues are available in full text. Through its various approaches to customer interface issues, C-interface lives up to its mission to "make sense of the change and confusion" as customer service becomes more technology-driven.