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    • Archive

    Heskett Column - Have We Overdone Deregulation and Privatization? ADDL RESOURCES

     
    12/4/2000
    Articles

    Items marked with the HBS shield () are available online only to HBS alumni subscribers to the eBaker Research Center and to current HBS faculty, students, and staff.

    "The Evolving Bargain," HBS Working Knowledge

    "Co-opting Customer Competence,"  HBS Working Knowledge

    "Politics as Usual: A Roadmap to Backlash, Back Tracking, and Re-Regulation," Public Utilities Fortnightly, October 1, 2000

    "Electricity Restructuring: Deregulation or Reregulation?," Regulation: The Cato Review of Business and Government, Spring 2000

    "The 'Deja Vu' Effect," Computerworld, June 12, 2000

    "Are Airlines Improving Customer Service?", SpeakOut.com, May 24, 2000 

    "Customer Service Lessons Learned from the Competitive Environment in Britain," Power Value Magazine, July-August 1999

    "The folklore of deregulation," Yale Journal on Regulation, Summer 1998

    "Airline Deregulation: Twenty Years of Success and
    Counting
    ,"
    Regulation: The Cato Review of Business and Government, Spring 1998

    "Deregulation: The Promise and the Portent," Exec, March 1998

    "Electric Utility Deregulation Sparks Controversy," Harvard Business Review, May-June 1996

    Books

    The Evolving Bargain: Strategic Implications of Deregulation and Privatization by Willis Emmons
    HBS Press, 2000

    Sweatshops on Wheels: Winners and Losers in Trucking Deregulation by Michael H. Belzer
    Oxford University Press, 2000

    Hard Landing: The Epic Contest for Power and Profits That Plunged the Airlines Into Chaos by Thomas Petzinger
    Times Books, 1997

    Contrived Competition: Regulation and Deregulation in America by Richard H. K.Vietor
    Harvard University Press, 1994

    Rapid Descent: Deregulation and the Shakeout in the Airlines by Barbara Sturken Peterson and James Glab
    Simon & Schuster, 1994

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