Increase your knowledge about mediation and conflict resolution
1/29/2001
Whether you need to solve a contract dispute with another company or persuade warring factions within your own organization to come to terms, this is a useful site. It has great advice on honing your leadership skills as a negotiator and mediator. The site is geared specifically for professional mediators who settle conflicts of all stripes — be they within the family, community, or corporation — but managers can certainly benefit, too. The "Help" tab in the top navigation bar, for example, leads to sensible information on fundamentals such as adopting a strategy and assessing the varieties of negotiation power. The "About Mediation" area carries articles on the basics, as well as several tools (including a "dispute clarification tool") to help you prepare beforehand. Features by professional mediators in the "Workplace" section explore more sophisticated techniques.