A new "mental model" for managers
7/23/2001
Don't be stumped by all the references to quantum physics, relativity theory, cosmology, and neuroscience. Ralph Kilmann, a professor of management at the University of Pittsburgh, has a new way of helping managers think about self-transformation in their organizations. He argues that over the past century organizations have done well using narrow specialization. But problems are now so complex and interconnected that the usual ways of coping, via extreme specialization, no longer suffice. His model calls for "seeing, thinking, and behaving with new holistic categories." He not only makes very abstract ideas accessible to managers; he also demonstrates how organizations can implement these ideas to their fullest extent.