Skip to Main Content
HBS Home
  • About
  • Academic Programs
  • Alumni
  • Faculty & Research
  • Baker Library
  • Giving
  • Harvard Business Review
  • Initiatives
  • News
  • Recruit
  • Map / Directions
Working Knowledge
Business Research for Business Leaders
  • Browse All Articles
  • Popular Articles
  • Cold Call Podcast
  • Managing the Future of Work Podcast
  • About Us
  • Book
  • Leadership
  • Marketing
  • Finance
  • Management
  • Entrepreneurship
  • All Topics...
  • Topics
    • COVID-19
    • Entrepreneurship
    • Finance
    • Gender
    • Globalization
    • Leadership
    • Management
    • Negotiation
    • Social Enterprise
    • Strategy
  • Sections
    • Book
    • Podcasts
    • HBS Case
    • In Practice
    • Lessons from the Classroom
    • Op-Ed
    • Research & Ideas
    • Research Event
    • Sharpening Your Skills
    • What Do You Think?
    • Working Paper Summaries
  • Browse All
    • Archive

    Streamlining: Using New Technologies and the Internet to Transform Performance

     
    Why you shouldn't pooh-pooh technology just yet.
    10/21/2002
    Clearly it's a skeptical world out there these days when it comes to the over-promises of information technology. But this book argues that the latest Internet and other communications and data-processing technologies can help your organization meet the less-is-more challenge dictated by the current economy. Streamlining attempts to debunk the Internet debunkers and looks at companies such as Dell, Oracle, Siemens, and BP that have successfully leveraged technology to improve operations and bottom lines. One example: De Kare-Silver shows how auto insurer Progressive Insurance employed 1-800 numbers, wireless PCs, and an electronic data warehouse to authorize checks to customers minutes after an accident, service that dramatically improved the company's market share. Chapters cover the streamlining of the supply chain, knowledge management, procurement, and customer relationship management.
    ǁ
    Campus Map
    Harvard Business School Working Knowledge
    Baker Library | Bloomberg Center
    Soldiers Field
    Boston, MA 02163
    Email: Editor-in-Chief
    →Map & Directions
    →More Contact Information
    • Make a Gift
    • Site Map
    • Jobs
    • Harvard University
    • Trademarks
    • Policies
    • Accessibility
    • Digital Accessibility
    Copyright © President & Fellows of Harvard College