Author Abstract
We explore the impact of COVID-19 on employee's digital communication patterns through an event study of lockdowns in 16 large metropolitan areas in North America, Europe, and the Middle East. Using de-identified, aggregated meeting and email meta-data from 3,143,270 users, we find, compared to pre-pandemic levels, increases in the number of meetings per person (+12.9%) and the number of attendees per meeting (+13.5%) but decreases in the average length of meetings (-20.1%). Collectively, the net effect is that people spent less time in meetings per day (-11.5%) in the post-lockdown period. We also find significant and durable increases in length of the average workday (+8.2%), or +48.5 minutes), along with short-term increases in email activity. These findings provide insight from a novel dataset into how the nature of work has changed for a large sample of knowledge workers. We discuss these changes in light of the ongoing challenges faced by organizations and workers struggling to adapt and perform in the face of a global pandemic.
Paper Information
- Full Working Paper Text
- Working Paper Publication Date: July 2020
- HBS Working Paper Number: HBS Working Paper #21-006
- Faculty Unit(s): Organizational Behavior