Most Popular Articles of 2013

Most Popular Articles 2013

Key linguistic cues can help reveal dishonesty during business negotiations, whether it's a flat-out lie or a deliberate omission of key information, according to research by Lyn M. Van Swol, Michael T. Braun, and Deepak Malhotra.

Many companies hand out awards such as "employee of the month," but do they work to motivate performance? Not really, says Ian Larkin. In fact, they may turn off your best employees altogether.

Nervous about an upcoming presentation or job interview? Holding one's body in "high-power" poses for short time periods can summon an extra surge of power and sense of well-being when it's needed, according to Amy J.C. Cuddy.

Why do businesses evaluate candidates solely on past job performance, failing to consider the job's difficulty? Why do university admissions officers focus on high GPAs, discounting influence of easy grading standards? Francesca Gino and colleagues investigate the phenomenon of the "fundamental attribution error."

Employee orientation programs ought to be less about the company and more about the employee, according to new research by Daniel M. Cable, Francesca Gino, and Bradley R. Staats.

After plowing through an unusually full inbox of reader e-mails, Jim Heskett wonders whether the term "servant leadership" is an oxymoron?

About 95 percent of new products fail. The problem often is that their creators are using an ineffective market segmentation mechanism, according to Clayton Christensen. It's time for companies to look at products the way customers do: as a way to get a job done.

The body posture inherent in operating everyday gadgets affects not only your back, but your behavior. According to a new study by Maarten Bos and Amy Cuddy, operating a relatively large device inspires more assertive behavior than working on a small one.

Ethan S. Bernstein explains why decreasing workplace transparency can increase productivity.

In today's diverse workplace, your actions and motives are constantly under scrutiny. Time to manage your own professional image before others do it for you. An interview with Laura Morgan Roberts.

Most Popular Faculty Working Papers 2013

Authors Pavel Kireyev, Koen Pauwels, and Sunil Gupta find that popular Web metrics do not adequately capture consumer behavior online and lead marketers to create less effective marketing budgets.

Hospital productivity and quality of care can be increased by uncovering organizational factors associated with operational failures so that hospitals can reduce the frequency with which these failures occur. Research by Anita L. Tucker and colleagues.

Research by Aurélie Lemmens and Sunil Gupta provides a novel method for determining which customers to target in order to maximize the profit of a retention campaign.

Yongwook Paik and Feng Zhu investigate the effect of escalated patent litigations on firm strategy.

This study of ultrasound test orders in hospital emergency departments shows that, paradoxically, increasing capacity in a service setting may not alleviate congestion, and can actually increase it. Research by Jillian Berry Jaeker, Anita L. Tucker, and Michael H. Lee.

Juan Alcácer and colleagues discuss how Random Coefficient Models (RCMs) can close the gap between theoretical and empirical research in strategy.

This study by Anita L. Tucker and colleagues examines the relationship between a hospital's focus on both conformance and experiential dimensions of quality and their impact on financial and clinical outcomes.

Hong Luo and a colleague study the effects of an important disclosure mechanism, the publication of patent applications, on facilitating transactions in the market for ideas.

Josh Lerner builds a framework for the analysis of standard-essential patents and suggests a policy reform.

Firms control information flow to the market through their specific organization and choreographing of earnings conference calls, report Lauren Cohen, Dong Lou, and Christopher Malloy.