Author Abstract
The role of constraints in the problem solving process has been a central line of inquiry in the creativity and innovation literature with ongoing debates of whether constraints imposed on creative problem solvers diminish or enhance their efforts and outputs. We investigate this question by designing and executing a field experiment in collaboration with a world leading company in consumer electronics seeking creative solutions through a community crowdsourcing program to improve the wearing comfort of their popular headphones. We mobilized 1,833 problem solvers, 331 ideas and 435 community evaluators to rate the quality of the solutions, for a total of 2,473 evaluator-solution pairs. To make experimental comparisons, we exogenously varied the number of constraints faced by the community problem solvers to determine how exposures to constraints affected the number and quality of solutions. We find causal evidence that moderate levels of constraints increase both solution quantity and quality. Compared to problems framed with no constraints, having some constraints causally increases a solvers’ likelihood of proposing a solution by 6% or 1.5 times. Turning to solution quality, we find that while constraints decrease the average novelty of solutions, they have no effect on the most novel and useful solutions. Lastly, we observe an inverse curvilinear relationship between the number of constraints and the most creative solutions, where problems with some constraints increase the likelihood of coming up with one of the most creative solutions by 3–4% compared to problems with no constraints. We discuss the implications of our findings to the creativity and problem-solving literatures.
Paper Information
- Full Working Paper Text
- Working Paper Publication Date: December 2020
- HBS Working Paper Number: 21-068
- Faculty Unit(s): Technology and Operations Management